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Aparthotel

Boutique Urban Madrid Serrano

2.0 star property

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Exterior
Superior Double Room
Desk, iron/ironing board, free WiFi, bed sheets
Reception
Superior Double Room

Reviews

7.0 out of 10
Good

Apart-hotel

1 bathroomSleeps 226 sq m

Popular amenities

  • Kitchen
  • Laundry
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

View in a map
Diego De Leon 10, Madrid, 28006
  • Place, Gran Via
    ‪3 min drive‬
  • Place, Bernabéu Stadium
    ‪4 min drive‬
  • Place, Puerta del Sol
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

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  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
4.1 out of 5, Very good, 70 reviews
The price is €130
includes taxes & fees
10 Nov - 11 Nov
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About this property

Boutique Urban Madrid Serrano

Apartment with kitchenette, steps from Paseo de la Castellana
This smoke-free aparthotel features conference space, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite. The apartment features free WiFi and a kitchenette with a refrigerator, a stovetop, and a microwave.
This aparthotel offers 75 accommodations. This Madrid aparthotel provides complimentary wireless Internet access. Kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils.
During your stay at this aparthotel, you're just a quick walk from Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus dry cleaning service and a meeting room. This budget aparthotel has 75 apartments on 7 floors. Free WiFi and a kitchenette are available in the apartment.
  • Air-conditioned apartment with kitchenette, refrigerator, and microwave
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Paseo de la Castellana and a 3-minute drive from Bernabéu Stadium
This aparthotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Event space at this aparthotel measures 861 square feet (80 square meters) and includes conference space. Public spaces have free WiFi. This aparthotel also features laundry facilities, dry cleaning/laundry services, and a front-desk safe.

This Madrid aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Towels provided

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 861 square feet of conference space
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a hospital
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 7 floors
  • 75 units

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Smoking

Smoking is not permitted

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Orion Apart
Bluesense Madrid Serrano Aparthotel
Orion Apart Hotel Madrid
Orion Apart Madrid
Bluesense Serrano Aparthotel
Bluesense Serrano
Bluesense Madrid Serrano
Urban Madrid Serrano Madrid
Boutique Urban Madrid Serrano Madrid
Boutique Urban Madrid Serrano Aparthotel
Boutique Urban Madrid Serrano Aparthotel Madrid

Boutique Urban Madrid Serrano Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 79 out of 306 reviews
Rating 8 - Good. 86 out of 306 reviews
Rating 6 - Okay. 63 out of 306 reviews
Rating 4 - Poor. 39 out of 306 reviews
Rating 2 - Terrible. 39 out of 306 reviews

7.4/10

Cleanliness

6.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Charlotte

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location, but the room had a cigarette smell. It wasn't very clean.
Stayed 2 nights in Apr 2025

4/10 Poor

Eduardo

Stayed 1 night in Jun 2025

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness
Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated
Stayed 1 night in Feb 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this place we come back
Stayed 1 night in Oct 2024

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, room comfort
Well located. But unit was really noisy. People next door were talking really loud (probably had a party) almost the whole night.
Stayed 1 night in Dec 2024

6/10 Okay

Marjorie

Travelled with family
Liked: Property conditions & facilities
I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room.
Stayed 3 nights in Oct 2024

2/10 Terrible

GUSTAVO

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Until now it was the wroser experience in my Life. The attented On the phone was rude, unrespectable, without empathy, 51 years travelling and never I was so mistreated.
Stayed 1 night in Oct 2024

6/10 Okay

Ana Belen

Travelled with family
Liked: Cleanliness, amenities
Air conditioning it’s not working good
Stayed 5 nights in Oct 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Great location with a lot of trendy restaurants nearby. People eat their suppers so late but it's nice. Very relaxing and laid-back. Staffs are friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, room comfort
Great room overall, just some mildew smell after a few days from the pipes. Beds could be softer.
Stayed 4 nights in Sep 2024

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good basic place. Good location
Stayed 2 nights in Jul 2024

8/10 Good

Maria

Business traveller
Liked: Property conditions & facilities
Nice small hotel in Salamanca
Stayed 6 nights in Apr 2024

4/10 Poor

Jose Angel

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very basic room no TV, AC not working properly. Good area with nice restaurant around
Stayed 2 nights in Apr 2024

10/10 Excellent

Sandeep

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Tung

Business traveller
Liked: Cleanliness
Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800. Can be loud late at night because of the bar.
Stayed 3 nights in Mar 2024

8/10 Good

Arturo

Stayed 4 nights in Jan 2024

10/10 Excellent

annette

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

SARDOR

Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water and super loud noise coming from across the street and people fighting.
Stayed 1 night in Nov 2023

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, room comfort

Good location in a better part of town.,

The room was spacious. Light fitting falling off the wall. Location good - not far from metro stations. Staff nice. Some confusion over breakfast- I had booked a room for 2, but when I went to get the ticket it was only for 1. My niece who is 17 counted as a child (!) But they amended the ticket. Also breakfast felt a little stingy - coffee and a pastry or cola cao (not thick chocolate) with tiny churros. Walls very thin - you can here all movement- take ear plugs! But for the location and comfy bed in a budget hotel it was good value.
Stayed 1 night in Oct 2023

2/10 Terrible

Yorleisi

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Ruth

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

daniel

Stayed 7 nights in Sep 2023

8/10 Good

ALEXIS

Stayed 1 night in Aug 2023

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
NO AIR CONDITION AND THE BATHROOM THEY HAVE TO REFURNISHED IT
Stayed 2 nights in Jul 2023