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Canopy by Hilton Madrid Castellana

4.0 star property

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Photo gallery for Canopy by Hilton Madrid Castellana

Seasonal outdoor pool, pool loungers
2 restaurants, breakfast, lunch, dinner served; Spanish cuisine
Shower, eco-friendly toiletries, hair dryer, bidet
Meeting facility
Bicycling

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service

Explore the area

View in a map
Plaza Carlos Trias Beltran 4, Madrid, Madrid, 28020
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Azca Financial District
    ‪1 min walk‬
  • Place, Bernabéu Stadium
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

City view

Room, 2 Queen Beds, City View

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.8 out of 10
Exceptional
(34 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Junior Premium, 1 King Bed

Suite Junior Premium, 1 King Bed

Suite Junior Premium, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Corner

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms, City View

Minibar, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed, Connecting Rooms, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room, 1 King Bed, Connecting Rooms

Minibar, in-room safe, desk, iron/ironing board

Family Room, 1 King Bed, Connecting Rooms

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Family Guaranteed Connecting Room

  • Sleeps 4

Family Guaranteed Connecting Room W/City View

  • Sleeps 4

Premium Corner King Room

  • Sleeps 2

View all photos for Premium Corner King Room With City View

Shower, eco-friendly toiletries, hair dryer, bidet

Premium Corner King Room With City View

  • Sleeps 2

Junior King Suite

  • Sleeps 3

One-Bedroom King Suite

  • Sleeps 3

One-Bedroom King Suite with City View

  • Sleeps 3

Premium Junior King Suite

  • Sleeps 3

King Room

  • Sleeps 2

King Room with City View

  • Sleeps 2

View all photos for Queen Room-Accessible

Minibar, in-room safe, desk, iron/ironing board

Queen Room-Accessible

  • Sleeps 2

View all photos for Room with Two Double Beds

Minibar, in-room safe, desk, iron/ironing board

Room with Two Double Beds

  • Sleeps 2

View all photos for Room with Two Double Beds with City View

Minibar, in-room safe, desk, iron/ironing board

Room with Two Double Beds with City View

  • Sleeps 3

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About this property

Canopy by Hilton Madrid Castellana

Hotel with 2 restaurants, 6-minute walk to Bernabéu Stadium
2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a snack bar/deli, and a seasonal outdoor pool. Housekeeping is available on request.
Canopy by Hilton Madrid Castellana offers 313 accommodations with minibars and safes. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Canopy by Hilton Madrid Castellana's great location. During your stay, you're just a quick walk from Bernabéu Stadium. Free WiFi in public areas, 2 restaurants, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps) and wired Internet
  • Enjoy Spanish cuisine while dining at Planta Z
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by foot from Bernabéu Stadium and a 3-minute drive from Plaza de Castilla
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Canopy by Hilton Madrid Castellana offers its guests a fitness center and a seasonal outdoor pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. Event space at this hotel measures 852 square feet (79 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Canopy by Hilton Madrid Castellana. You'll have access to the outdoor pool at a partner property.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Planta Z - This restaurant specializes in Spanish cuisine and serves brunch, lunch, and dinner. Reservations are required.
Escándalo - This restaurant specializes in Spanish cuisine and serves breakfast, brunch, lunch, and dinner. Reservations are required. Open daily.
Rooftop - This bar is located by the pool. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 27 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Escándalo
  • Planta Z
  • Rooftop

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 852 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (120 centimetre high)
  • Lever door handles
  • Lift (351 centimetre wide door)
  • Magnifying mirror
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from July 22 2025 to December 31 2025 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12.5 for children
  • Nearby parking fee: EUR 27 per day (16 ft away)
  • Pet fee: EUR 40 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Madrid Bernabeu
Holiday Inn Madrid Bernabeu
Holiday Inn Madrid Bernabeu Hotel
Holiday Inn Bernabeu Hotel
Holiday Inn Bernabeu
Holiday Inn Madrid Bernabeu
Canopy by Hilton Madrid Castellana Hotel
Canopy by Hilton Madrid Castellana Madrid
Canopy by Hilton Madrid Castellana Hotel Madrid

Reviews

Canopy by Hilton Madrid Castellana Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 325 out of 454 reviews
Rating 8 - Good. 86 out of 454 reviews
Rating 6 - Okay. 24 out of 454 reviews
Rating 4 - Poor. 7 out of 454 reviews
Rating 2 - Terrible. 12 out of 454 reviews

Reviews

2/10 Terrible

Abdullah

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

john p.

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was nice and really liked the family room - very convenient. We only spent 2 nights at the hotel and there was a heat wave at the same time. The A/C was poor and it was still hot in the room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon, Marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the restaurant/bar; room was comfortable; nice rooftop terrace
Stayed 2 nights in May 2025

10/10 Excellent

Louie

Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Liya

Stayed 5 nights in Jul 2025

8/10 Good

jose

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Buena ubicación

Buena ubicación pero el Servicio de limpieza de cuarto un desastre. Muy mal mantenidos los cuartos.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nadua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and staff were amazing very helpful breakfast was fabulous and rooftop pool area was very chill and relaxed
Stayed 1 night in Jul 2025

10/10 Excellent

Ally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

jack

Liked: Cleanliness, property conditions & facilities
Overall it was nice hotel with friendly staff…. However negatives were the lifts are slow and the room service the food was a let down… ordered a burger and the presentation was poor with maybe 10/12 fries on the plate and no ketchup etc etc so that could be better given the price plus no one picked up the phone several times over different days when we called reception
Stayed 4 nights in Jun 2025

8/10 Good

Annelise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very modern hotel near the Bernabeu stadium.
Stayed 1 night in Jun 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel itself was ok, staff rude, service appalling room way too small for a family not enough towels, glasses, mugs supplied for number of guests in the room milk / coffee not replaced everyday
Stayed 3 nights in May 2025

2/10 Terrible

roberto

Disliked: Cleanliness, property conditions & facilities
No one answers the phone, the lights won’t turn on and won’t turn off especially if you are in the bathroom, many cracks on those cement on the way to hotel making it very dangerous, etc,
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Harihara, lake zurich

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Nammalvar, lake zurich

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
what I like is the Bed, shower and room. What I did not like is the first staff who assigned the rooms for us. Basically we are 8 adults and 1King+2 twin attached rooms. I dont know what he did, He just assigned 1 King & 2 twin room during checkin. I had to return the rental car and comeback, when I came back I saw 7 off them cramped in 2 rooms. There were Two reservations but he had done only 1 reservation fullfilled. I had to explain and show the details, then another front end associate understood the mistake and gave another 2 rooms. We had to move the luggages from 7th floor to 2nd floor. Vola! the staffs need to be educated. The front room has lots of noise due to the restaurants in the front
Stayed 2 nights in May 2025

6/10 Okay

Nicolas

Liked: Cleanliness, amenities, property conditions & facilities
My overall experience with the hotel was negatively impacted by the waiting time to get a bath soap dispenser refilled. In our 1st night we noted the dispenser was empty only at time we took the shower. We called right away, and never came to our room even called several times.
Stayed 2 nights in May 2025

10/10 Excellent

Scarlett

Stayed 1 night in May 2025

10/10 Excellent

Gloria

Stayed 3 nights in May 2025

2/10 Terrible

Erin

Stayed 4 nights in Apr 2025

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complain was the WiFi wasn’t working
Stayed 3 nights in May 2025