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Crowne Plaza Madrid Airport by IHG

4.0 star property
VIP Access

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Photo gallery for Crowne Plaza Madrid Airport by IHG

Restaurant
1 bedroom, premium bedding, minibar, in-room safe
Restaurant
Restaurant
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid, 28022
  • Place, Aquopolis
    ‪2 min drive‬
  • Place, Bernabéu Stadium
    ‪17 min drive‬
  • Place, Gran Via
    ‪21 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(58 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(67 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

9.0 out of 10
Wonderful
(29 reviews)
  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(12 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Family Room, 2 Double Beds

9.2 out of 10
Wonderful
(35 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (Runway View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed (Runway View)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Accessible

9.8 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Madrid Airport by IHG

This smoke-free hotel features a restaurant, a 24-hour fitness center, and a conference center. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Crowne Plaza Madrid Airport by IHG offers 125 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Madrid Airport by IHG. During your stay, you'll be close to Riyadh Air Metropolitano. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 14 minutes by car from El Retiro Park and 14 minutes from Bernabéu Stadium
  • Airport drop-off shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 3692 square feet (343 square meters) and includes a conference center. A shuttle from the hotel to the airport (available on request) is available for a fee. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Madrid Airport by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Crowne Plaza Madrid Airport by IHG has a restaurant on site.
Prema Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking within 0 metres
  • Airport drop-off shuttle (surcharge) from 6:00 AM to 10:00 AM at scheduled times and on request
  • Secured, covered parking on site (EUR 18 per day)
  • Secured, covered extended parking on site (EUR 64 per week)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 21 for adults and EUR 14 for children
  • A restaurant

Restaurants on site

  • Prema Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Conference centre (3,692 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (79 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (89 centimetre wide)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2010
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 21 for adults and EUR 14 for children
  • Airport shuttle fee: EUR 6 per person
  • Airport shuttle fee per child: EUR 6 (up to 18 years old)
  • Covered self parking fee: EUR 18 per day
  • Covered extended parking fee: EUR 64 per week
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crowne Plaza Madrid Airport by IHG offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Madrid Airport
Crowne Plaza Madrid Airport
Madrid Airport Crowne Plaza
Crowne Plaza Madrid Airport Hotel Madrid
Crowne Plaza Madrid Airport Hotel
Crowne Plaza Madrid Hotel

Crowne Plaza Madrid Airport by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1001 reviews
Rating 8 - Good. 216 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bo

Stayed 1 night in Dec 2025

10/10 Excellent

Bassel ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Grrat
Stayed 2 nights in Dec 2025

10/10 Excellent

Freddy

Stayed 2 nights in Dec 2025

8/10 Good

Amanda Jane

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Staff were exceptional and really attentive and friendly. I’ve dropped a star because the room faced a busy main route and there was a fair amount of road noise which could be heard. In fairness, there were earplugs provided in the room. The safety deposit box didn’t work but when I called reception, they said it would be a 10 to 15 minute wait and I was on my way out so asked them to leave it. The water in the morning didn’t get to a hot temperature and took a while to warm up, but was fine for a comfortable shower. It was a fleeting stay over, so I didn’t feed back to the hotel these issues. I would stay there again, however I would ask for a room that doesn’t face the road next time.
Stayed 1 night in Dec 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The staff is great. Excellent breakfast. Room was extra clean and the beds were comfy.
Stayed 1 night in Dec 2025

10/10 Excellent

April

Stayed 1 night in Dec 2025

8/10 Good

Moinul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the coffee in the lounge area was complementary
Stayed 1 night in Dec 2025

10/10 Excellent

Nicholas

Liked: Cleanliness
I didnt eat breakfast
Stayed 1 night in Dec 2025

6/10 Okay

Krzysztof

Business traveller
Liked: Cleanliness, amenities
Good size room, parking, restaurant was so so, staff in restaurant / bar not so nice. Area around had abandoned buildings. No access to transportation
Stayed 1 night in Dec 2025

10/10 Excellent

Chas, Ft. Walton Beach

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, secure, comfortable; and the professional and courteous staff made our stay nothing less than 5 star. Breakfast crew, pub servers, and front desk staff eagerly helped us everyday. Room service staff kept our room spotless. Their airport van service to and from airport is the best I've seen. Olga our front desk representative (on arrival) met us with a warm smile and her suggestions guided our search for my wife's Spanish ancestors; some of whom had immigrated to the US from Madrid about 80 years ago. Because of Olga, we were able to locate and honor and pay respects to the Fernandez family ancestors we found in the San Isidro Cemetery. Olga is a credit to the Crowne Plaza Hoteland IHG family.
Stayed 8 nights in Nov 2025

10/10 Excellent

MAURIZIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

jesus

Liked: Cleanliness, amenities, property conditions & facilities
Staff,food
Stayed 1 night in Nov 2025

8/10 Good

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
This is an airport hotel so not much around it. Hotel is clean and has a restaurant as well that closes pretty late. Good hotel to stay at for a quick layover and easy access to airport.
Stayed 1 night in Nov 2025

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spotless! In redoble water pressure in the shower. Registration staff was very friendly and the food was delicious! (Even though we wanted to eat early, 5:30pm, and didn’t have the dinner menu.) Excellent spot to stay overnight!
Stayed 1 night in Nov 2025

10/10 Excellent

Randi, Mullica Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the airport. Staff was extremely accommodating.
Stayed 3 nights in Nov 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel near the airport.
Stayed 1 night in Nov 2025

10/10 Excellent

Umran

Stayed 1 night in Nov 2025

6/10 Okay

John p

Disliked: Property conditions & facilities, room comfort
Keys don’t work. Short on complement coffee. Cheap
Stayed 2 nights in Nov 2025

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities
No issues everything was great
Stayed 1 night in Nov 2025

8/10 Good

Trevor

Stayed 1 night in Nov 2025

10/10 Excellent

Jeff

Stayed 1 night in Nov 2025

8/10 Good

Xinyi, San Jose

Stayed 2 nights in Nov 2025

2/10 Terrible

Simone, weehawken

Disliked: Cleanliness, amenities
Room 235 was infested with mosquitoes
Stayed 1 night in Nov 2025

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was easy to find with welcoming staff, great amenities, large quiet room. We used the below grade garage with ease. It was easy to bring a beer from the bar to our room. The morning breakfast was superb. Everything was perfect.
Stayed 1 night in Nov 2025