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H10 Puerta de Alcalá 4* Sup

4.0 star property

Choose dates to view prices

Photo gallery for H10 Puerta de Alcalá 4* Sup

Classic Room, Terrace | Terrace/patio
Front of property
Seasonal outdoor pool
International cuisine
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Alcala, 66, Madrid, Madrid, 28009
  • Movistar Arena
    ‪11 min walk‬
  • Gran Via
    ‪19 min walk‬
  • El Retiro Park
    ‪20 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View

Deluxe Room, Terrace, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Room

  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Essential Double

Down duvets, minibar, in-room safe, individually furnished

Essential Double

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Sofa Bed OR 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Superior Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

10.0 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Room

9.2 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 Twin Bed

View all photos for Essential Single

Down duvets, minibar, in-room safe, individually furnished

Essential Single

7.6 out of 10
Good
(5 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace

Classic Room, Terrace

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Down duvets, minibar, in-room safe, individually furnished

Superior Room

9.2 out of 10
Wonderful
(11 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Classic Room

Classic Room

Classic Room

7.8 out of 10
Good
(7 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

Deep-soaking bathtub, rainfall showerhead, free toiletries, hair dryer

Classic Room

9.2 out of 10
Wonderful
(45 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

9.4 out of 10
Exceptional
(6 reviews)
  • 23 sq m
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for City Room, City View

Down duvets, minibar, in-room safe, individually furnished

City Room, City View

9.6 out of 10
Exceptional
(37 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

H10 Puerta de Alcalá 4* Sup

Eco-certified hotel with a 24-hour business center and a seasonal outdoor pool
A restaurant, a bar/lounge, and a poolside bar are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
H10 Puerta de Alcalá 4* Sup offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. 42-inch flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at H10 Puerta de Alcalá 4* Sup. During your stay, you're just a quick walk from Paseo de la Castellana. Free WiFi in public areas, a free manager's reception, and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Alcala Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Paseo de la Castellana and Puerta de Alcalá
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the eco-certified H10 Puerta de Alcalá 4* Sup.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
H10 Puerta de Alcalá 4* Sup has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 25 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,076 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Cleaning products are eco-friendly
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 10:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

Reviews

H10 Puerta de Alcalá 4* Sup Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 715 out of 1012 reviews
Rating 8 - Good. 222 out of 1012 reviews
Rating 6 - Okay. 46 out of 1012 reviews
Rating 4 - Poor. 14 out of 1012 reviews
Rating 2 - Terrible. 15 out of 1012 reviews

Reviews

10/10 Excellent

Nathan Mark

Stayed 1 night in May 2025

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at walking distance to Museums, shopping and the city park Retiro. A hotel made to serve the modern lifestyle combining business and leisure.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, cuartos cómoda y amplios. El staff muy amable
Stayed 1 night in Jun 2025

10/10 Excellent

Raphael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Ailime

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, mi estadia fue una muy buena experiencia. El staff, atenciones, habitaciones modernas y la ubicacion es perfecta.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jesus alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love H10
Stayed 2 nights in Jun 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jose, santa cruz

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in May 2025

8/10 Good

Ana Maria, Quito

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2025

10/10 Excellent

Juan

Stayed 1 night in May 2025

10/10 Excellent

rolando ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Mentioned above
Stayed 2 nights in May 2025

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views and a beautiful place to stay
Stayed 2 nights in May 2025

8/10 Good

David

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Fatma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and clean Breakfast is really good Rooftop is amazing
Stayed 2 nights in May 2025

2/10 Terrible

BRUNO

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room is toooooooo small, no natural light and air also!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Beth, Las Cruces

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never had a bad experience at an H10 property! Staff at H10 Puerta de Alcalá were outstanding, friendly and helpful. Mentioned a minor problem with the shower leaking to housekeeping and within 10 minutes there was someone there to check it out.
Stayed 2 nights in Apr 2025

2/10 Terrible

Sandra

Disliked: Staff & service
when we arrive they told us tha t there was an air conditioning problem and that they had placed us in another hotel just at the corner. that hotel was so far away that we called them to tell them it was unacceptable. they put us in a hotel with two little beds ( not even my kids would fit there. disaster experience
Stayed 1 night in May 2025

6/10 Okay

Hector

Good place to stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Darleen Garcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jose And Kai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Concepcion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel súper bonito , cuartos de excelente tamaño, buenas amenidades. Encuentras todo a distancias cortas. 100 por 100 recomendado Me encantó
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025