"The staff was really friendly at this very well located hotel. Would definitely recommend. " More
23 Mar 2022 by H10 Puerta de Alcalá
Dear Paula . Thank you for choosing our hotel to visit Madrid. We are glad to know that you have a nice experiencie in H10 Puerta de Alcalá. We hope you can return soon. Regards.
27 Oct 2018 by Beatriz García R.
Dear Anonymous, I appreciate a lot all of your comments about us and your own time in sending them. It is true that pool has a limited size, a plunge pool, oriented to refresh and relax while you can admire the spectacular views. I apologise for all the inconveniences you found with us. I feel grateful to know that the staff made possible a kind stay. Iam looking forward to welcoming you in a near future. Regards
13 Sep 2023 by H10 Puerta de Alcalá
¡Gracias Daniel por valorar su estancia!
12 Aug 2023 by H10 Puerta de Alcalá
Cher Michel, merci beaucoup de partager avec tous les utilisateurs de la plateforme vos bonnes évaluations.Nous sommes très heureux de constater que le service et la qualité que vous avez reçus vous ont plu. Nous sommes désolés pour le nombre limité de hamacs disponibles, mais l'espace pour les placer est limité et nous ne sommes pas en mesure d'augmenter leur nombre.Nous vous remercions pour le temps que vous nous avez accordé et nous espérons vous accueillir bientôt.
The following facilities are closed seasonally each year. They will be closed from 15 October to 16 May:
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1076 square feet (100 square metres) and includes a conference centre. A seasonal outdoor pool, a terrace, and tour or ticket assistance are also featured at the eco-certified H10 Puerta de Alcalá. This 4-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
H10 Puerta de Alcalá offers 138 accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature down duvets. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
H10 Puerta de Alcalá has a restaurant serving breakfast only.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a seasonal outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The property’s pool will be closed occasionally due to private events on the terrace.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
