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Hotel ILUNION Alcalá Norte

4.0 star property

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Photo gallery for Hotel ILUNION Alcalá Norte

Lobby sitting area
Property amenity
Exterior
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Calle de San Romualdo, 30, Madrid, Madrid, 28037
  • Place, Calle de Alcalá
    ‪8 min walk‬
  • Place, La Quinta de los Molinos Park
    ‪8 min walk‬
  • Place, Riyadh Air Metropolitano
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪9 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Grand Double Room, 1 King Bed, Terrace

Grand Double Room, 1 King Bed, Terrace

Grand Double Room, 1 King Bed, Terrace

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Pet friendly

Double Room, Pet friendly

Double Room, Pet friendly

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Down duvets, in-room safe, desk, blackout curtains

Triple Room

  • City view
  • 28 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, 2 adults and 1 child

Down duvets, in-room safe, desk, blackout curtains

Triple Room, 2 adults and 1 child

  • City view
  • 28 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

Down duvets, in-room safe, desk, blackout curtains

Double Room Single Use

  • City view
  • 28 sq m
  • Sleeps 1
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

9.4 out of 10
Exceptional
(101 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel ILUNION Alcalá Norte

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and a business center.
Hotel ILUNION Alcalá Norte offers 212 accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. Satellite television is provided. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel ILUNION Alcalá Norte. During your stay, you're just a quick walk from Calle de Alcalá. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Riyadh Air Metropolitano and 10 minutes from El Retiro Park
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 6 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 2390 square feet (222 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Hotel ILUNION Alcalá Norte.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
Alcala Norte Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alcala Norte Restaurant

Things to do

  • Gym
  • Stereo

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,390 square feet of conference space
  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18.00 for adults and EUR 9 for children
  • Nearby parking fee: EUR 25 per day (33 ft away)
  • Pet fee: EUR 35 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Alcalá Norte
Confortel Alcalá Norte
Confortel Alcala Norte Hotel Madrid
Confortel Alcala Norte Madrid
Confortel Alcalá Norte Madrid
Hotel Confortel Alcalá Norte
Hotel Confortel Alcalá Norte Madrid
Hotel ILUNION Alcalá Norte Madrid
Hotel ILUNION Alcalá Norte
ILUNION Alcalá Norte Madrid
ILUNION Alcalá Norte
Ilunion Alcala Norte Madrid
Hotel ILUNION Alcalá Norte Hotel
Hotel ILUNION Alcalá Norte Madrid
Hotel ILUNION Alcalá Norte Hotel Madrid

Hotel ILUNION Alcalá Norte Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1016 reviews
Rating 8 - Good. 256 out of 1016 reviews
Rating 6 - Okay. 65 out of 1016 reviews
Rating 4 - Poor. 22 out of 1016 reviews
Rating 2 - Terrible. 26 out of 1016 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Karl

Stayed 1 night in Jan 2026

10/10 Excellent

Ayeesha

Stayed 4 nights in Jan 2026

10/10 Excellent

BenLM

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place, good location along with great staff
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Check-in was fast and courteous. The room was spacious, well appointed and very clean. Drinks in the hotel bar were reasonably priced and the service was good. I chose this hotel for its loction close to Atlético de Madrid's Metropolitano Stadium, which was a very easy walk to the game, taking about 20 minutes. Suanzes metro station was around a 10 minute walk away and had me in Gran Via in around 20-25 minutes.
Stayed 2 nights in Jan 2026

10/10 Excellent

Jhony

Stayed 1 night in Jan 2026

10/10 Excellent

margaly

Stayed 5 nights in Jan 2026

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was accommodating to our needs. Although it’s a bit far from the main attractions, the hotel was very clean and the room was perfect.
Stayed 4 nights in Jan 2026

8/10 Good

HAOXUAN

Liked: Cleanliness, amenities, property conditions & facilities
The location is good and quite. But the bed made me feel itchy.
Stayed 3 nights in Jan 2026

4/10 Poor

Leonardo Enrique

Liked: Amenities, property conditions & facilities
Not a bad hotel in general, I think I was one of the unfortunate ones where I got bit my a bed bug in the hotel. Apparently I was going to get a refund but they denied the refund request. So I would just give out a general warning since it can happen to anybody and it’s not a good feeling to get bit by one.
Stayed 6 nights in Jan 2026

10/10 Excellent

Juan

Super
Stayed 9 nights in Dec 2025

8/10 Good

Nuo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Zulema

Stayed 2 nights in Sep 2025

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional. The breakfast was nice and good options.
Stayed 7 nights in Dec 2025

10/10 Excellent

Stoytcho

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money in Madrid
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

4/10 Poor

Ross

Travelled with group
Disliked: Staff & service
Lots of noise, music playing loud in the other rooms until 3am, asked reception over 7 times to sort and didn’t just go asked to move rooms to get some sleep. Which I was forced to at 3am! No apology
Stayed 3 nights in Dec 2025

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities
good service. breakfast is variety items.
Stayed 2 nights in Oct 2025

10/10 Excellent

Israa Ahmed Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Nov 2025

8/10 Good

Krystal

Liked: Cleanliness
Stayed 3 nights in Nov 2025

8/10 Good

Jenny, Mansfield

Liked: Cleanliness
Housekeeping front end was great. There’s only a few issues with the dining area with strong personalities and at the bar they can be extremely rude, but other than that, I had a great time and was satisfied with the rest of their service services.
Stayed 6 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too Notch! The place was super clean and the people that work there were super friendly and very helpful. I loved their breakfast in the AM! Overall 5/5
Stayed 2 nights in Nov 2025

10/10 Excellent

Christian

Stayed 1 night in Nov 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The breakfast was OVER PRICED FOR WHAT IS ON OFFER...clean room..aircon fine
Stayed 2 nights in Nov 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
clean room. some amenities not provided. over all good stay!
Stayed 3 nights in Nov 2025

8/10 Good

Genyfer

Liked: Cleanliness, staff & service, amenities
Very nice hotel and not far from tourist attraction! Very clean and staff was super nice
Stayed 2 nights in Nov 2025