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4.4 out of 5

"Clean rooms, breakfast great, close to MRT. Great stay. " More

By a verified traveller on Thu 13 Apr 2023

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Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€80* Per night/room 7 Apr - 8 Apr

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Triple Room, 2 adults and 1 child

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Double Room, Pet friendly

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Grand Double Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel ILUNION Alcalá Norte. During your stay, you're just a quick walk from Calle de Alcalá. Free WiFi in public areas, a restaurant and a gym are available.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the size of the guestrooms and the helpful staff
  • 9 minutes by foot from Calle de Alcalá and a 3-minute drive from Cívitas Metropolitan Stadium
  • Pets welcome for a fee (restrictions apply)

Hotel ILUNION Alcalá Norte ratings based on 7 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel ILUNION Alcalá Norte

Everyone (4) Couples (1) Students (1) Family (1)
5 out of 5
Clean rooms, breakfast great, close to MRT. Great stay.

Posted by on 13 Apr 2023

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Comment from Hotel Management

16 Apr 2023 by Mónica Parra- Manager

Dear Ian Christian,We greatly appreciate the time you spent to share your experience at our ILUNION Alcalá Norte Hotel with us and the Ebooker’s readers. We do thank you for your comments regarding our breakfast buffet as we strive to ensure a wide array of options to kickstart the day.Regarding our cleanliness , we are fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis.We hope to see you soon in your next visit to Madrid city, so we may welcome you with our best smile and make you feel at home.Best regards,

4 out of 5
I stayed only a short night between flights but was very satisfied.

Posted by , from Karlskrona, Sweden on 30 Jan 2019

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Comment from Hotel Management

5 Dec 2019 by Nieves Toro. Hotel Manager

Dear Stephen, Thank you very much for let us know your opinion. Best Regards

5 out of 5

Posted by on 8 Mar 2023

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Comment from Hotel Management

29 May 2023 by Mónica Parra- Manager

Dear Roman,Thanks for such a great review!We are thrilled to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do.We look forward welcoming you back soon in our beautiful city. Como back soon! Best regards,

5 out of 5
Beau Hotel, propre Tres bon personels Bien situé

Posted by on 12 Sep 2022

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Comment from Hotel Management

13 Sep 2022 by Ilunion Alcalá Norte

Dear Lirim, My apologies for not speaking your language, I just wanted to thank you for your comment and rating. We note your impressions and will work to improve. I'm at your disposal Nieves Toro.

5 out of 5

Posted by on 2 Jun 2019

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3 out of 5
Gute Lage für Fussballfans Stadion Wanda gut zu Fuss erreichbar

Posted by on 25 Nov 2017

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4 out of 5

Sehr schönes Hotel

Pros: Die Zimmer sind hell und sauber. Die Betten ein bisschen umbequem aber man überlebt es.
Location: Wie öfters erwähnt, liegt es eher in einem Industrie-Gebiet. Es hat aber ein nettes Café, Mac Donalds und eine Tankstelle in der Nähe.
Das einzig negative daran ist die Lage. Man muss bis zu der Metro Station "Suanzes" lange laufen. Sonst ist das Zimmer und das Hotel tip top.

Posted by , from Zürich on 4 Aug 2016

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Comment from Hotel Management

29 Nov 2016 by ILUNION Alcalá Norte

Dear Customer, My apologies for not speaking your language,Thank you very much for sharing your opinion and good rating. Thank you specially for your appreciation about our good comunications, facilities and optimal value comfort/money. We will continue working to Nieves Toro

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 6 meeting rooms. Public spaces have free WiFi. Event space at this hotel measures 2390 square feet (222 square metres) and includes conference space. A fitness centre, a terrace, and tour or ticket assistance are also featured at the business-friendly Hotel ILUNION Alcalá Norte. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 212 guestrooms or units
  • 4 levels
  • 2390 sq ft of conference space
  • 222 sq. m of conference space
  • Built in 2004
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Vicalvaro Station (5.7 km / 3.6 mi)
  • Metro station: Suanzes Station (0.9 km / 0.6 mi)

Room Amenities

Hotel ILUNION Alcalá Norte offers 212 accommodations with a safe and complimentary bottles of water. Beds feature down duvets. A pillow menu is available. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Down blanket
  • Pillow options
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Alcala Norte Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.

Pet Policy

  • Pets: EUR 30 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses eco-friendly cleaning products.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17.00 for adults and from EUR 8.50 for children
  • Nearby parking fee: EUR 25 per day (33 ft away)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alcalá Norte
  • Confortel Alcalá Norte
  • Confortel Alcala Norte Hotel Madrid
  • Confortel Alcala Norte Madrid
  • Confortel Alcalá Norte Madrid
  • Hotel Confortel Alcalá Norte
  • Hotel Confortel Alcalá Norte Madrid
  • Hotel ILUNION Alcalá Norte Madrid
  • Hotel ILUNION Alcalá Norte
  • ILUNION Alcalá Norte Madrid
  • ILUNION Alcalá Norte
  • Ilunion Alcala Norte Madrid
  • Hotel ILUNION Alcalá Norte Hotel
  • Hotel ILUNION Alcalá Norte Madrid
  • Hotel ILUNION Alcalá Norte Hotel Madrid

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.