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ICON Embassy

4.0 star property

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Photo gallery for ICON Embassy

Deluxe Double Room, Terrace, City View | View from room
Reception
Terrace/patio
Interior detail
Interior entrance

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Calle de Serrano, 46, Madrid, Madrid, 28001
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Golden Mile
    ‪1 min walk‬
  • Place, El Corte Inglés
    ‪2 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Superior Double Room, City View

Minibar, in-room safe, desk, blackout curtains

Superior Double Room, City View

9.0 out of 10
Wonderful
(22 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Terrace, City View

Deluxe Double Room, Terrace, City View | View from room

Deluxe Double Room, Terrace, City View

8.8 out of 10
Excellent
(11 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room

Single Room

9.2 out of 10
Wonderful
(23 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Triple Room

Triple Room

Triple Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.0 out of 10
Wonderful
(36 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.8 out of 10
Excellent
(10 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

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About this property

ICON Embassy

This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a conference center, free use of bicycles, and concierge services.
ICON Embassy offers 76 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of ICON Embassy's great location. During your stay, you're just a quick walk from Puerta de Alcalá. You'll find features like free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Golden Mile and El Corte Inglés
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly ICON Embassy.

This 4-star Madrid hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Flora Fina - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking; discounts available

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Flora Fina

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property offers central heating or air conditioning, depending on the season.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Petit Palace Embassy
Petit Palace Embassy Serrano
Petit Palace Embassy Serrano Hotel
Petit Palace Embassy Serrano Hotel Madrid
Petit Palace Embassy Serrano Madrid
Petit Palace Serrano
Petit Palace Embassy Madrid
Petit Palace Embassy Hotel Madrid
ICON Embassy Petit Palace Hotel Madrid
ICON Embassy Petit Palace Hotel
ICON Embassy Petit Palace Madrid
ICON Embassy Petit Palace
ICON Embassy Petit Hotel
ICON Embassy Hotel
ICON Embassy Madrid
ICON Embassy Hotel Madrid
ICON Embassy by Petit Palace

ICON Embassy Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 765 out of 1004 reviews
Rating 8 - Good. 173 out of 1004 reviews
Rating 6 - Okay. 42 out of 1004 reviews
Rating 4 - Poor. 12 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

CARLOS, New York

Stayed 6 nights in Dec 2025

10/10 Excellent

Valeria

Stayed 5 nights in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing. Great breakfast and unbeatable location
Stayed 1 night in Dec 2025

10/10 Excellent

Blima Regina

Stayed 1 night in Dec 2025

10/10 Excellent

traci, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and quiet space to relax
Stayed 2 nights in Dec 2025

10/10 Excellent

Brian

Stayed 2 nights in Dec 2025

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2025

10/10 Excellent

Juan Jose

Stayed 1 night in Dec 2025

10/10 Excellent

Gia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Dec 2025

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Amenities
The rooms are not sound proofed at all despite this claim. Loads of noise, very thin walls. Also three night stay, complimentary water only on first night. Very weird.
Stayed 3 nights in Nov 2025

10/10 Excellent

Amena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy check in, friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Eduardo, Mexico

Excellent
Stayed 2 nights in Nov 2025

8/10 Good

Ashok

Liked: Cleanliness, staff & service, amenities
The room was comfortable and a good size. The bathroom was good but the facilities (shower, tap) are not client friendly. Staff were very friendly.
Stayed 2 nights in Nov 2025

6/10 Okay

Juan

Liked: Cleanliness
Stayed 7 nights in Nov 2025

10/10 Excellent

Yaniv

Stayed 4 nights in Nov 2025

10/10 Excellent

Eron

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay
Stayed 4 nights in Nov 2025

10/10 Excellent

Nina, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic area
Stayed 1 night in Sep 2025

6/10 Okay

nematullah

Stayed 1 night in Nov 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, room comfort
Small room, outdated, and asfixiantingly warm room. Staff was great and so qas the location
Stayed 1 night in Nov 2025

8/10 Good

Shirin

Stayed 6 nights in Nov 2025

10/10 Excellent

FELICIO

Stayed 3 nights in Oct 2025

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location !!!!! The best !!!! Incredible service!!!!everyone is so nice. Crowded breakfast NO AC Small rooms Cheap linens, towels and pillows
Stayed 2 nights in Nov 2025

2/10 Terrible

patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty room/bathroom. Refillable soap and lotion bottles filthy. Sink drains filled with gunk.
Mold on soap dispenser
Overflowing, and slimy
Gunk everywhere
Stayed 2 nights in Oct 2025

6/10 Okay

Anabel, Miami

Travelled with partner
Liked: Cleanliness
Great location.
Stayed 2 nights in Oct 2025

10/10 Excellent

JOSE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bien ubicado y con excelente servicio
Stayed 2 nights in Oct 2025