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4.4 out of 5

"Perfect location. Polite and helpful staff who were always available to help. In particular, we loved the Level lounge, which was well worth upgrading ... " More

By a verified traveller on Tue 30 Jul 2019

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Hotel Description

Our customers tell us they can't get enough of Melia Madrid Princesa's great location. During your stay, you're just a quick walk from Gran Via Street. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. Built in 1967, this 5-star hotel has 273 rooms over 12 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bath in each room.

  • Air-conditioned rooms with deep-soaking baths, 24-hour room service and flat-screen TVs
  • Free WiFi
  • Enjoy international cuisine while dining at Restaurante Meliá
  • Buffet breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, aromatherapy or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and concierge services
  • On-site recreation includes a 24-hour fitness centre
  • Guests have great things to say about the proximity to public transport and the location
  • Within a 10-minute walk of Gran Via Street and Temple of Debod

Room, 1 Queen Bed (Melia Queen Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
€114* Per night/room 18 Jul - 19 Jul

Standard Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room (Supreme Room with Views (2+1))

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Room (Grand Premium The Level (2+1))

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Kids & Co Family Room 2 adults + 1 child

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Melia Madrid Princesa ratings based on 24 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Melia Madrid Princesa

Everyone (17) Couples (4) Family (1)
5 out of 5

Posted by on 27 Nov 2019

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Comment from Hotel Management

12 Dec 2019 by Miguel A. Moral Guest Experience Manager

Thank you for the scored! Miguel A. Moral Guest Experience Manager

5 out of 5
Perfect location. Polite and helpful staff who were always available to help. In particular, we loved the Level lounge, which was well worth upgrading to.

Posted by on 30 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Miguel A. Moral

Dear guest, Thank you so much for the nice feedback about our hotel. We hope to see you again! best regards, Guest Experience Manager Miguel A. Moral

4 out of 5

Posted by on 26 Jan 2019

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Comment from Hotel Management

29 Jan 2019 by Miguel A. Moral

Thank you for your time and for your valoration! We really apreciate it. Guest Experience Manager Miguel A. Moral

4 out of 5
Siisti ja rauhallinen hotelli hyvällä sijainnilla. Aamiainen oli monipuolinen ja palvelu asiallista. Hinta-laatusuhteelta todella hyvä hotelli.

Posted by on 18 Feb 2020

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Comment from Hotel Management

20 Feb 2020 by Miguel A. Moral - Guest Experience Manager

Thank you for your feedback! I´m glad to know that you enjoyed with our breakfast service! Hope to see you soon Miguel A. Moral Guest Experience Manager

5 out of 5
En osaa mainita mitään erityistä mistä en olisi pitänyt. Kaikki toimi erinomaisesti. Span toimintoja en käyttänyt. Siitä en osaa kertoa mitään. Pari metroasemaa hotellin lähellä toinen ihan vieressä. Aamukuljetus lentokentälle 5 hengelle toimi erinomaisesti 👍

Posted by on 18 Feb 2020

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Comment from Hotel Management

18 Feb 2020 by Guest Experience Manager

Dear guest, Your positive comments will help us with our continuing effort to improve the service quality. We look forward to receive your visit soon and we remain at your disposal. Miguel A. Moral Guest Experience Manager

5 out of 5
Un grand lit spacieux, propre, bon produit de douche, petit attention de bienvenu. Bien équipé et bien situé

Posted by on 14 Jan 2020

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Comment from Hotel Management

1 Feb 2020 by Miguel A. Moral Guest Experience Manager

Dear Nicole, We would like to thank you for your kind feedback Miguel A. Moral Guest Experience Manager

4 out of 5
Tout et rien en particulier. Le bar fait d'excellence sangria. Sa position dans la ville est idéale, notamment pour prendre le métro.

Posted by on 17 Nov 2019

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Comment from Hotel Management

25 Nov 2019 by Miguel A. Moral Guest Experience Manager

Dear guest, Thank you for your comments. Miguel A. Moral Guest Experience Manager

3 out of 5
Die Standartzimmer sind klein abgewohnt und alt mit deprimierender Aussicht auf eine dreckige Betonmauer. Wir haben dann ein Upgrade gemacht - the Level- die Timmer sind grösser heller und neu und befinden sich in den oberen Stockwerken mit schöner Aussicht. Das Hotel von aussen ist unansehnlich und es gibt keine Terrassen. Die Lage um die Stadt zu erkunden ist sehr gut

Posted by on 31 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by Miguel A. Moral

Dear guest, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. I remain at your complete disposal and look forward to welcoming you back in the near future. Guest Experience Manager Miguel A. Moral

1 out of 5

Posted by on 16 May 2019

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Comment from Hotel Management

17 May 2019 by Miguel A. Moral

Dear Guest, Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. Best Regards, Miguel A. Moral Guest Experience Manager

5 out of 5

Posted by on 3 May 2019

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Comment from Hotel Management

8 May 2019 by Miguel A. Moral

Thank you for your scored! Miguel A. Moral Guest Experience Manager

About the Melia Madrid Princesa

Location Princesa 27, Madrid, Madrid 28008

Property Features

Melia Madrid Princesa offers its guests a full-service spa, an indoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. Event space at this hotel measures 20183 square feet (1875 square metres) and includes conference rooms. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury Melia Madrid Princesa. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 273 guestrooms or units
  • 12 levels
  • 20183 sq ft of conference space
  • 1875 sq. m of conference space
  • Built in 1967
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (29.8 km / 18.5 mi)
  • Train station: Madrid Principe Pio Station (1.7 km / 1 mi)
  • Metro station: Ventura Rodriguez Station (0.1 km / 0.1 mi)

Room Amenities

Melia Madrid Princesa offers 273 forms of accommodation with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters and premium bedding. 43-inch Flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and bidets. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Egyptian cotton linens
  • Down blanket
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekends from 7:00 AM and 11:00 AM.

Restaurante Meliá – This restaurant specialises in international cuisine and serves lunch and dinner.

Bar & Lounge – This cocktail bar specialises in international cuisine and only serves light fare. Open daily.

Breakfast - Show Cooking – This buffet restaurant specialises in local and international cuisine and only serves breakfast. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the swimming pool.

  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Please note: This property’s Half Board and Full Board rates do not include beverages.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 66.0 per night.
  • Cots (infant beds) are available for EUR 66.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The pool is restricted to guests booked in "The Level" room types.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property follows a brand or regulatory agency's sanitisation guidelines Stay Safe with Meliá (Meliá)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 19 per person (approximately)
  • Nearby parking fee: EUR 24 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: EUR 66.0 per night
  • Rollaway bed fee: EUR 66.0 per night
  • Facilities fee: EUR 15 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melia Hotel Madrid Princesa
  • Melia Madrid Princesa
  • Melia Madrid Princesa Hotel Madrid
  • Sol Melia Madrid Princesa
  • Melia Madrid Princesa Hotel
  • Melia Princesa Hotel
  • Melia Princesa
  • Meliá Madrid Princesa Hotel
  • Meliá Princesa Hotel
  • Meliá Princesa
  • Meliá Madrid Princesa
  • Melia Madrid Princesa Hotel
  • Melia Madrid Princesa Madrid
  • Melia Madrid Princesa Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 11 AM to 9 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.