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Melia Madrid Serrano

4.0 star property

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Photo gallery for Melia Madrid Serrano

Restaurant
Creator video
Porch
Lobby sitting area
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym

Explore the area

View in a map
Calle de Claudio Coello, 139, Madrid, Madrid, 28006
  • Place, Gran Via
    ‪3 min drive‬
  • Place, Bernabéu Stadium
    ‪4 min drive‬
  • Place, Puerta del Sol
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Premium Connecting Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Connecting Room

  • Sleeps 4

View all photos for Family Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room

  • Sleeps 3

View all photos for Communicated Room (Premium)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Premium)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for The Level Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Room

9.0 out of 10
Wonderful
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (Grand, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level)

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Supreme Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Supreme Room

8.8 out of 10
Excellent
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (Grand, The Level, (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level, (2+2))

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(12 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub (Grand, The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (Grand, The Level, (2+1))

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (2+2))

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite (The Level (3+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite (The Level (3+1))

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Communicated Room (Premium, (4+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Premium, (4+1))

  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Premium Room (The Level, (3 Ad))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (3 Ad))

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room (The Level, (2+1))

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room (3+1)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room (3+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Supreme Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Supreme Room

  • Sleeps 2

View all photos for Melia Room, Patio Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Patio Garden View

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Melia Room, Exterior View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room, Exterior View

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level)

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room, Bathtub (The Level, (2+1))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room, Bathtub (The Level, (2+1))

  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (The Level, (2+2))

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Suite (The Level, (2+2))

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Communicated Room (Supreme)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Supreme)

  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

View all photos for Communicated Room (Melia, The Level)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Communicated Room (Melia, The Level)

  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

Communicated Room (Grand Premium, The Level)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 4 Twin Beds

Junior Suite The Level

  • Sleeps 4

View all photos for Melia Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room

  • Sleeps 2

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

  • Sleeps 2

View all photos for Family Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

Melia Twin Room

  • Sleeps 2

Melia King Room

  • Sleeps 2

The Level Twin Room

  • Sleeps 2

The Level Double Room

  • Sleeps 2

The Level Grand Premium Twin Room

  • Sleeps 2

The Level Suite

  • Sleeps 4

The Level Premium Room

  • Sleeps 3

Melia Room Patio Garden View

  • Sleeps 2

Melia Room Exterior View

  • Sleeps 2

Premium The Level With Bathtub

  • Sleeps 3

The Level Suite

  • Sleeps 2

Supreme King Room

  • Sleeps 2

The Level Junior Suite

  • Sleeps 2

View all photos for Melia Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Melia Room

9.0 out of 10
Wonderful
(38 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Premium Room

9.4 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Grand Premium The Level Con Banera

  • Sleeps 2

View all photos for The Level Room

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

The Level Room

  • Sleeps 2

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About this property

Melia Madrid Serrano

Hotel with a seasonal outdoor pool, steps from U.S. Embassy
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and self parking. Housekeeping is available on request.
Melia Madrid Serrano offers 340 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Melia Madrid Serrano. During your stay, you're just a quick walk from Paseo de la Castellana. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Steps from U.S. Embassy and a 3-minute drive from Movistar Arena
Melia Madrid Serrano offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 5640 square feet (524 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Melia Madrid Serrano. Parking is available for a fee.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
Melia Madrid Serrano has a restaurant on site.
Arado - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 25 per day)
  • Parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 17.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Arado

Things to do

  • Bicycle tours
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5,640 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (160 centimetre wide door)
  • Magnifying mirror
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1975
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 17.5 for children
  • Self parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
This property provides central air conditioning and heating (availability based on the season).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open May 25 and close September 10.
  • Pool access available from noon to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Meliá Madrid Serrano Hotel
Meliá Galgos Hotel
Melia Galgos Hotel Madrid
Meliá Galgos Hotel Madrid
Meliá Galgos Madrid
Melia Hotel Galgos
Meliá Serrano Hotel
Meliá Serrano
Meliá Galgos
Meliá Madrid Serrano Galgos
Meliá Madrid Serrano
Melia Madrid Serrano Hotel
Melia Madrid Serrano Madrid
Melia Madrid Serrano Hotel Madrid

Reviews

Melia Madrid Serrano Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 456 out of 685 reviews
Rating 8 - Good. 153 out of 685 reviews
Rating 6 - Okay. 51 out of 685 reviews
Rating 4 - Poor. 8 out of 685 reviews
Rating 2 - Terrible. 17 out of 685 reviews

Reviews

10/10 Excellent

Marina, guayaquil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

8/10 Good

Analia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2025

10/10 Excellent

Monty

Stayed 4 nights in Jul 2025

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent!!! Taxis are always lined up outside.
Stayed 5 nights in May 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities
Bien ubicado
Stayed 1 night in Jul 2025

10/10 Excellent

Daniela, Guatemala

Liked: Amenities, property conditions & facilities
Excelente ubicación y lugar
Stayed 1 night in Jul 2025

6/10 Okay

Rafael, Sunrise

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Elsie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Juan Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Kimberley

Stayed 2 nights in Jul 2025

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Amenities
Overall a ok but what I hoped for. It’s a 3 star hotel, only 4 star for the pool I suppose. Strong sewage for in rooms, tiny bathrooms, little amenities, needs maintenance, bad service in bars, friendly staff but slow check in.
Stayed 2 nights in Jul 2025

6/10 Okay

cristian

Stayed 5 nights in Jun 2025

10/10 Excellent

Daniel Roberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2025

10/10 Excellent

Daniel Roberto

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

8/10 Good

Alex

Greay
Stayed 1 night in Jun 2025

10/10 Excellent

Alp

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Aldo

Travelled with family
Liked: Amenities, property conditions & facilities
I like de location i didn't like the size of the rooms
Stayed 3 nights in Jun 2025

8/10 Good

Aldo

Travelled with family
Liked: Cleanliness, amenities
I like the location and I don't like the rooms, mainly for the size
Stayed 4 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Fernando

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2025

10/10 Excellent

mark

Stayed 2 nights in May 2025

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2025