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NH Madrid Atocha

Property class: 3

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Photo gallery for NH Madrid Atocha

A balcony with a table and chairs, potted plants, and a view of the cityscape.
A hotel sign with the name "nh hotels" and a modern floor lamp.
A buffet setup with various food items and a TV screen above.
A hotel facade with the name "NH ATOCHA" prominently displayed.
A hotel room with a large bed, a TV mounted on the wall, a small desk with a plant, and a view of the city through large windows.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View in a map
Paseo de la Infanta Isabel 9, Madrid, Madrid, 28014
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪5 min walk‬
  • Place, El Retiro Park
    ‪5 min walk‬
  • Place, National Prado Museum
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Standard Room

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of greenery.

Standard Room

8.4 out of 10
Very good
(42 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a large bed, a blue armchair, a small table, a TV mounted on the wall, and a window with a view of a clock tower.

Superior Room

9.4 out of 10
Exceptional
(34 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Basic Single Room

A hotel room with a bed, a desk with a chair, a small table with a lamp, and a TV mounted on the wall.

Basic Single Room

8.0 out of 10
Very good
(18 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

NH Madrid Atocha

Along with a restaurant, this smoke-free hotel has a 24-hour business center and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
NH Madrid Atocha offers 68 air-conditioned accommodations with minibars and safes. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at NH Madrid Atocha. During your stay, you're just a quick walk from El Retiro Park. Features include free WiFi in public areas, plus a restaurant and a 24-hour business center.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute walk from El Retiro Park and 9 minutes by foot from National Prado Museum
  • Cats and dogs welcome for a fee
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 312 square feet (29 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly NH Madrid Atocha.

This 3-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
NH Madrid Atocha has a restaurant serving light fare only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 16 to 22 per person
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 312 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1947
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 to 22 per person
  • Nearby parking fee: EUR 35 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Sur
Nh Sur Hotel
Nh Sur Hotel Madrid
Nh Sur Madrid
Hotel NH Madrid Atocha
NH Madrid Atocha Hotel
NH Madrid Atocha Madrid
NH Madrid Atocha Hotel Madrid

NH Madrid Atocha Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1002 reviews
Rating 8 - Good. 348 out of 1002 reviews
Rating 6 - Okay. 88 out of 1002 reviews
Rating 4 - Poor. 39 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Great location, easy check-in, staff was so friendly and helpful
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Indra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Antoinette

Liked: Cleanliness
Great location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Efrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, nice room.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ! Exceptional service !
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

William

Liked: Cleanliness
Staff were all very attentive and nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Thad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train station just across the road. Many restaurants within a block or 2. Excellent location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Odalys

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excelente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in May 2026
Verified review

8/10 Good

Consejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located hotel across the street from the Atocha train station. We had a very quiet room on the 7th floor. Easy to get to major attractions like the Queen Sofia Museum, Retiro Park, etc. I would recommend to anyone traveling from Madrid to other parts of their Spain exploration.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Nooman

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spotless! Very friendly front desk staff offered great dinner suggestions. The hotel is right across the Atocha train station, very convenient for early travel. Breakfast well organized, beautiful presentation with multiple choices. On our last day we left early in the morning and they graciously prepared a “picnic” bag, since we left before breakfast time. We enjoyed our stay!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, clean and located near the train station.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Katelyn

Liked: Cleanliness, amenities, property conditions & facilities
I booked a single room, it was a little small but fine for a couple nights stay. The proximity to Retiro Park made it a great location for early morning walks. Its also close to the train station for early morning trains and to the Prado
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Spain for the El Camino and stopped in Madrid. Hotel was great.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check-in was offered which was fantastic. Room was clean, updated, nice extras and bed was comfortable.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this small hotel because of the outstanding service, and it’s in a great location!
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and clean room
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was very close from the main station.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Well
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Argimiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotels chain

The NH hotels are a great hotels chain, I have stayed is several countries. Breakfasts are very good, located is good areas
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and great location near Atocha station
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful!
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Paul

Was very conveniently located, area is so so, hotel is between 2 & 3 stars, staff was great
Stayed 2 nights in Jun 2025