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Antera Hotel & Residences

3.5 star property
VIP Access

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Interior
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Sun deck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

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Avenida 10 Norte esquina Calle 6, Col. Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Central Square
    ‪6 min walk‬
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Room options

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

9.0 out of 10
Wonderful
(22 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, 2 Double Beds, Balcony

Deluxe Quadruple Room, 2 Double Beds, Balcony

Deluxe Quadruple Room, 2 Double Beds, Balcony

9.2 out of 10
Wonderful
(23 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Suite, Hot Tub

Premium bedding, down duvets, Select Comfort beds, in-room safe

Premium Suite, Hot Tub

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom

Premium bedding, down duvets, Select Comfort beds, in-room safe

Apartment, 1 Bedroom

9.4 out of 10
Exceptional
(17 reviews)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom, Hot Tub

Espresso maker

Deluxe Apartment, 1 Bedroom, Hot Tub

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

40-inch flat-screen TV with cable channels, TV

Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms, Hot Tub

Deluxe Apartment, 2 Bedrooms, Hot Tub | Private spa tub

Deluxe Apartment, 2 Bedrooms, Hot Tub

8.0 out of 10
Very good
(1 review)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms

Premium bedding, down duvets, Select Comfort beds, in-room safe

Family Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(23 reviews)
  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms, Jetted Tub

Premium bedding, down duvets, Select Comfort beds, in-room safe

Family Apartment, 2 Bedrooms, Jetted Tub

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

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About this property

Antera Hotel & Residences

This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a conference center, and a hot tub are onsite. Change of towels is available on request.
Antera Hotel & Residences offers 69 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies. Select Comfort beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Antera Hotel & Residences's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy Asian cuisine while dining at YUM YUM
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Just a 5-minute walk from Playa del Carmen Main Beach and 7 minutes by foot from Playa del Carmen Maritime Terminal
  • Airport shuttle service available for a fee
Antera Hotel & Residences offers its guests 2 outdoor swimming pools and a hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Antera Hotel & Residences. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 12:30 PM.
YUM YUM - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner.
Antera Bar - Onsite bar. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 12:30 PM for a fee: USD 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Antera Bar
  • YUM YUM

Things to do

  • 2 outdoor pools
  • Hot tub
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • Lift

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Espresso maker

More

  • Air conditioning
  • Ceiling fan
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 1 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.0 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Antera Hotel & Residences offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 1 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Antera Hotel Playa del Carmen
Antera Hotel
Antera Playa del Carmen
Antera & Residences Del Carmen
Antera Hotel & Residences Hotel
Antera Hotel & Residences Playa del Carmen
Antera Hotel & Residences Hotel Playa del Carmen

Antera Hotel & Residences Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 732 out of 1049 reviews
Rating 8 - Good. 185 out of 1049 reviews
Rating 6 - Okay. 59 out of 1049 reviews
Rating 4 - Poor. 36 out of 1049 reviews
Rating 2 - Terrible. 37 out of 1049 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Ligieja

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Sleep in a room facing the street is not possible and the staff does not care. The issue is known for years, replies to negative reviews always empty apologies; it also seems that as the money is already in their pockets, there is no interest in providing good service. I recommend to avoid and stay somewhere else. I hoped to have a room on the back as the property looks nice, but no. At check in I was told the deluxe 1 bedroom apartments are only facing the street. So avoid that type of room and I hope other rooms on the back allow for sleep. Nothing deluxe about the stay, property needs maintenance and also the room. Also, not sure what's the point of providing dishwasher, washing machine and a full kitchen without any cleaning supplies, but also salt and pepper grinders but empty. Is it expected for every guest to buy all supplies for few days...and then what? Will not come back. If you want luxury stay, other properties are much better. This place isn't worth it if one can't sleep. Only positive notes are the cocktails by Pavel.
Stayed 5 nights in Jan 2026

2/10 Terrible

Maria, Loganville

Travelled with group
Disliked: Amenities
I stayed at this hotel eight times and have recommended people to stay. I booked in October a two bedroom two bath family residence. Upon arrival I found out that I was given a room on the bottom floor on the inside of the building. An upgrade wasn’t available, which I understand but I asked for a different room on a higher floor. They said they didn’t have any availability and I said you didn’t look at my prior reservations to see where I’ve stayed? And I was told no. I said that would’ve been helpful to see where I’ve stayed previously and I was told I guess you were just lucky. I noticed there was a whole new staff, and I found out the majority of the staff that I knew had quit. One of the bathrooms, the sink was broken and leaking, and it took four hours for them to fix. This is not the experience that I’m used to at Antera. I’m used to a welcome back, smiling face, but this was not my experience. Therefore, I seriously doubt I will be back and it’s such a shame. Their customer service has changed and not for the better.
Stayed 7 nights in Jan 2026

4/10 Poor

Michael, Dublin

Liked: Cleanliness, amenities, property conditions & facilities
Hotel, and room, was very clean. But an outdoor nightclub is right next door, so staying in a street- facing room , I could not sleep. Luckily, I was able to move to a rear-facing room . Do not book a street facing room if you want to sleep
Stayed 6 nights in Jan 2026

2/10 Terrible

Benjamin

.
Stayed 3 nights in Jan 2026

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very large room for the price, the rooftop pool was nice and cold but it had a building in construction obstructing the view of the sea. Altogether a nice stay close to all of the action. The kitchen was functional and well supplied except it could have done with some cleaning supplies to wash up dishes.
Stayed 5 nights in Jan 2026

10/10 Excellent

Wilbert, Rio Rancho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The linens towels and amenities were top quality everything was very clean and well designed the underground parking takes away all of the issues with parking around the city. Our only issues were the hot tub wasn’t hot and the apartment suite needed more dishes. The staff was lovely and helpful. We would definitely stay again.
Stayed 7 nights in Jan 2026

10/10 Excellent

Kevin

Stayed 8 nights in Jan 2026

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check in was so easy! Everyone was really nice and we got upgraded to a beautiful room!
Stayed 1 night in Jan 2026

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property wowed us immediately. It was quiet, included robes, plenty of AC, beautiful finishes, and we got a juice the second we were checking in from the bar. The pool is on the roof and clean along with the hot tub, the spa is clean, the parking is easy and secure. The location is fantastic seriously we can’t recommend this place enough. We stayed at multiple hotels in Mexico this trip this was by far the greatest and exactly what we needed to finish off.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gissell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautifully designed with a sleek, minimalist vibe our spacious room (we stayed in one of the suites) was spotless, super comfortable with high-end linens, a plush bed that gave us the best sleeps of our trip, and The rooftop is the real highlight two gorgeous infinity-style pools, plenty of loungers, incredible views over the city and toward the Caribbean, and a chill poolside bar with great cocktails. It was the perfect spot to unwind after a day of exploring. The staff deserves special mention from the front desk team who helped with everything (luggage, recommendations, even carrying groceries!), to the friendly faces everywhere, they were genuinely helpful, professional, and always smiling. Breakfast at the partnered Yum Yum restaurant was delicious fresh, varied, and a great way to start the day. Yes, the area has some nightlife noise (typical for central Playa earplugs are provided if needed), but it didn't bother us at all as we're night owls. Underground parking was a huge plus too! If you're looking for a stylish, comfortable, well-located spot that's great for couples, families, or anyone wanting to experience the real energy of Playa del Carmen without sacrificing peace and quality, Antera is it. We'll definitely be back already planning our next trip! 5/5 stars — Highly recommend! 🌴🏊‍♂️✨
Stayed 7 nights in Jan 2026

10/10 Excellent

Miguelina

Liked: Cleanliness, amenities, property conditions & facilities
Very amazing costumer service, really clean facilities and amazing location
Stayed 4 nights in Dec 2025

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Chambre propre articles de cuisine suffisantes. 3 petites bouteilles eau potable seulement. Articles de bain en quantité suffisante et de bonne qualité. Personnel très aimable et le roof top très bien et propre. Bar très sympa et de haute qualité. Très bien situé à Playa del Carmen
Stayed 3 nights in Jan 2026

10/10 Excellent

Angel Hernandez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar por el precio, todo está cercas.
Stayed 6 nights in Jan 2026

10/10 Excellent

Michael, Vancouver

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a lovely hotel in an excellent location. The inner courtyard is very pretty and calming. The staff were friendly and helpful. The room was much as we expected, smallish but comfortable. Being in downtown Playa Del Carmen, it was pretty noisy at night - we needed ear plugs to get to sleep, but no surprise there. The kitchen amenities were quite limited - no dish soap, wash cloth, only one small towel. The laundry worked perfectly, and the AC easily cooled both the main room and the bedroom. On our last day we couldn’t get hot water. The rooftop pool was a treat, but the hot tub would be better described as a warm tub. The bartender was delightful and made a delicious coconut mojito for our complementary drink. We would stay here again, but I’d book an interior room to reduce the noise.
Stayed 5 nights in Jan 2026

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about this hotel. Location, staff, amenities, sheets
Stayed 3 nights in Jan 2026

10/10 Excellent

nilay

Liked: Cleanliness, amenities, property conditions & facilities
Spacious and well appointed rooms.
Stayed 3 nights in Dec 2025

10/10 Excellent

Denis

Stayed 1 night in Dec 2025

6/10 Okay

Anna

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
I didn't like it when I was staying at the hotel with a small child, that they left us a letter that they would be fumigating the room from 10 am to 1 pm. How are you going to carry out the fumigation, spray chemicals on our things, our bed? If you have a problem with bedbugs, you should close the hotel, move people out, and then do fumigation, not when people are living in the room, that's about bad service. It ruined our mood on our vacation.
Stayed 8 nights in Dec 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had everything we needed and was in a great location and hotel was very clean. All of the staff were very friendly.
Stayed 7 nights in Dec 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room had everything we needed and was in a great location and hotel was very clean. All of the staff were very friendly.
Stayed 6 nights in Dec 2025

8/10 Good

Katarzyna Joanna Bucia

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2025

10/10 Excellent

mathieu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great two room residence. We enjoyed the rooftop terrasse and jacuzzi. Included breakfast at Yum Yum next door was also top notch.
Stayed 7 nights in Dec 2025

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 2 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful stay at Antera!!! The staff was exceptional! Everyone was very friendly & helpful with any questions I had. The hotel was very clean & decorated very nice for Christmas! They also accommodated by late check out request & they stored my bags until it was time for me to leave. The rooftop pool was quiet & relaxing & it was located close to everything! Beach, shopping, great restaurants off 5th was perfect for me! I’ll definitely return!
Stayed 3 nights in Dec 2025

4/10 Poor

Matt

Liked: Amenities
Disliked: Cleanliness
Our bed was soaked in urine and we had to ask for a different room. The bar next door is extremely loud until 5 am so it’s next to impossible to sleep even with earplugs. The hot water was very spotty and the breakfast that you pay extra for is overpriced for what you get and not really worth it.
Stayed 14 nights in Dec 2025

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