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Hotel MX portal maya

3.5 star property

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Photo gallery for Hotel MX portal maya

Outdoor pool
A balcony with wicker chairs and a view of a shopping mall.
A hotel room with a bed, a sofa, a small table, and a glass partition.
A hotel room with two beds, a desk with a phone and a water bottle, a TV on the wall, and a window with a view.
A reception area with patterned tile walls, a reception desk, a mounted TV, and a small shelf with items.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710
  • Place, Quinta Alegría Shopping Mall
    ‪1 min walk‬
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Room

A hotel room with a large bed, a nightstand, a table with chairs, and a view through a sliding glass door.

Room

  • Sleeps 6
  • Free Wi-Fi

View all photos for Room Superior

Premium bedding, in-room safe, desk, laptop workspace

Room Superior

  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Family Suite -6 guests- Superior

Premium bedding, in-room safe, desk, laptop workspace

Family Suite -6 guests- Superior

  • 60 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe room, 1 cama

A hotel room with a large bed, two bedside tables, a teal accent wall, and a window with curtains.

Deluxe room, 1 cama

8.2 out of 10
Very good
(12 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom

A hotel room with two beds, a desk with a phone, an air conditioning unit, and a ceiling fan.

Superior Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe room, 2 camas

Deluxe room, 2 camas

Deluxe room, 2 camas

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds OR 2 Double Beds
  • Free Wi-Fi

View all photos for Basic Room

A hotel room with two beds, a desk, a chair, an air conditioning unit, and a television on the wall.

Basic Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed OR 2 Queen Beds
  • Free Wi-Fi

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About this property

Hotel MX portal maya

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite.
Hotel MX portal maya offers 38 air-conditioned accommodations with safes and irons/ironing boards. Rooms open to balconies. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel MX portal maya, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at La Ceiba, a buffet restaurant that serves international cuisine
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Steps from Quinta Alegría Shopping Mall and Quinta Avenida
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel MX portal maya.

This 3.5-star Playa del Carmen hotel is smoke free.

La Ceiba - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night, plus a deposit of USD 118 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 118 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Aspira Hotel Beach Club Tukan
Aspira Hotel Beach Club
Hotel MX portal maya Hotel
Aspira Hotel Playa del Carmen
Hotel MX portal maya Playa del Carmen
Hotel MX portal maya Hotel Playa del Carmen

Hotel MX portal maya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 52 out of 134 reviews
Rating 8 - Good. 34 out of 134 reviews
Rating 6 - Okay. 26 out of 134 reviews
Rating 4 - Poor. 13 out of 134 reviews
Rating 2 - Terrible. 9 out of 134 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great location, nice staff, clean, confortable.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente eelation quamity-price and ideal for goimg with your family and pet.
Stayed 1 night in Apr 2025
Verified

8/10 Good

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

chern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in PDC for the money
Stayed 1 night in Jan 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

Great place for a couple of days.

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
Stayed 4 nights in May 2024
Verified

8/10 Good

Jeffrey

Liked: Staff & service
Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room. Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
No fridge
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

MARTHA ALICIA

Liked: Cleanliness, staff & service, amenities
Personal muy amable, un hotel modesto con las 3b, destaco el excelente desayuno.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities
Todo perfecto
Stayed 8 nights in Feb 2026
Verified

2/10 Terrible

Carlos Alberto

Liked: Cleanliness, staff & service, amenities
La plataforma de reservaciones no dio solución a la falta de desayunos durante nuestra estancia a pesar de que ese servicio se contrato y se incluyo en el cobro.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

CESAR

Liked: Cleanliness
Disliked: Amenities
La regadera muy mala, no había nadie al hacer check out y tuvo que venir una persona de otro hotel a realizarlo, el lavabo tapado, el baño muy incómodo con una esquina que le pusieron justo frente a la regadera, este hotel ha decaído desde que le cambiaron de nombre de Aspira a este nuevo, tenía más categoría antes
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion limpia, con todos sus servicios. Proceso de Check in y check out muy agil.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general un hotel cómodo en sus habitaciónes, un elevador estaría genial
Stayed 1 night in Jun 2025
Verified

8/10 Good

Leonardo Daniel

Liked: Cleanliness, staff & service, amenities
Mi viaje fue en familia tenía dudas sobre el ruido de la fiesta pero no escuché nada no sé si tuve suerte o es así siempre.Bien en general.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

JEAN

Buena atencion y ubicación
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

tommaso

Liked: Cleanliness, staff & service, property conditions & facilities
Stanza molto ampia e luminosa,pulizie impeccabili,hanno soddisfatto tutte le nostre richieste, colazione strepitosa, struttura TOP
Stayed 15 nights in Feb 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es cómoda y práctica la cercanía de todos los puntos de interés
Stayed 3 nights in Jan 2025
Verified

8/10 Good

Rolando

Liked: Cleanliness, property conditions & facilities, room comfort

Vacaciones

Buen hotel, buena ubicación.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Yarixenia

Liked: Cleanliness, staff & service, property conditions & facilities

Centrico y acogedor

Lugar centrico cerca de las mayores atracciones del área caminando. Solo hace falta un elevador.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen después de Cozumel

Es un buen hotel, buena ubicación, muy cerca de la 5ta avenida, de renta de carros, de restaurantes, supermercados y de la estación de autobuses ADO. Habitación amplia y cómoda. No tiene ascensor.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Sep 2024

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