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Hotel MX portal maya

3.5 star property

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Photo gallery for Hotel MX portal maya

Outdoor pool
View from property
Front of property
Reception
Premium bedding, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Pet-friendly

Explore the area

Map
Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

  • City view
  • 60 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

2 outdoor pools

Tukan Hotel Playa del Carmen

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
3.4 out of 5, (942)
The price is €51
for 1 room
includes taxes & fees
18 May - 19 May
Tukan Hotel Playa del Carmen

About this property

Hotel MX portal maya

Boardwalk/promenade hotel with 2 restaurants and a 24-hour front desk
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a bar/lounge. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk, and express check-out are onsite.
Hotel MX portal maya offers 38 air-conditioned accommodations with safes and irons/ironing boards. Rooms open to balconies. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel MX portal maya, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi
  • Enjoy a bite to eat at La Ceiba, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Steps from Quinta Alegría Shopping Mall and Quinta Avenida
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel MX portal maya. You'll have access to the health club at a partner property.

This 3.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11:00 AM.
La Ceiba - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: USD 8 to 20 for adults and USD 5 to 20 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Ceiba

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 13 per pet, per night, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 8 to 20 for adults, and USD 5 to 20 for children
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 13 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Aspira Hotel Beach Club Tukan
Aspira Hotel Beach Club
Hotel MX portal maya Hotel
Aspira Hotel Playa del Carmen
Hotel MX portal maya Playa del Carmen
Hotel MX portal maya Hotel Playa del Carmen

Hotel MX portal maya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 124 reviews
Rating 8 - Good. 31 out of 124 reviews
Rating 6 - Okay. 25 out of 124 reviews
Rating 4 - Poor. 13 out of 124 reviews
Rating 2 - Terrible. 8 out of 124 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jazmin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 6 nights in Jul 2024

6/10 Okay

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
Stayed 4 nights in May 2024

8/10 Good

Jeffrey, Lakewood

Liked: Staff & service
Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
No fridge
Stayed 1 night in Feb 2024

10/10 Excellent

chern

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in PDC for the money
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great place for a couple of days.

Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.
Stayed 4 nights in Dec 2023

8/10 Good

Chern

Stayed 2 nights in Nov 2023

2/10 Terrible

Mario

Stayed 1 night in Nov 2023

8/10 Good

Felipe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room. Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.
Stayed 4 nights in Aug 2023

8/10 Good

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar, perfecta ubicación, queda todo cerca, el precio es justo así que vale totalmente la pena.
Stayed 2 nights in May 2023

10/10 Excellent

Christian

Stayed 1 night in Feb 2023

8/10 Good

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.
Stayed 7 nights in Feb 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Great location, nice staff, clean, confortable.
Stayed 1 night in Jan 2023

6/10 Okay

Maria

Travelled with partner
Liked: Amenities, property conditions & facilities
Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.

10/10 Excellent

Archie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super polite and very helpfull.
Stayed 4 nights in Mar 2022

8/10 Good

Claire

Liked: Cleanliness, staff & service
Location is excellent
Stayed 21 nights in Feb 2022

6/10 Okay

Ana

Travelled with family
Disliked: Staff & service, room comfort

I wanted to love it.

I should have listened to other reviews and just booked somewhere else. To start the customer service is horrible, if you don’t like your job just don’t work there. Then I got charged a hundred US dollars more because I had an extra person, although I asked for double beds and had proof. The pictures are not what you actually get and the beach club part is literally a joke. Be prepared to pay extra for that part per person per day. Now the the actual rooms, the bed is hard, pillows are lumpy but the size is not bad and the balcony was very roomy, we did like that. The room had lots of nats flying around, don’t know what that’s about. The plus side to this hotel was that it was cheap for what we needed ( we were fully booked of excursions) until they bumped it a hundred bucks. Otherwise it’s not worth it at all. It was really close to Quinta Avenida if you like that sorta thing. I wish it had turned out great but they did leave a bad taste in my mouth, like literally, their water to shower or wash your hands was so gross almost worse than ocean water. While showering it’s impossible to not get a taste even if very minimal and it’s really bad. We brushed our teeth with water bottles.
Stayed 5 nights in Jan 2022

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Great stay close to everything

Hotel was pretty nice, very close to la quinta avenida next all the bars, restaurants, nightclubs, and beach clubs. Saff is super nice, they upgraded our room from a double to a quadruple for a very decent rate
Stayed 2 nights in Dec 2021

10/10 Excellent

kayser

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place for solo or couple. Service was great and everyone very communicative. I wish they would told us the pool was closed before booking but other than that everyone was perfect
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Normal

Normal
Stayed 2 nights in Feb 2021

4/10 Poor

David, Canada

Disliked: Staff & service, amenities
Phone did not work, balcony door did not lock and front door deadbolt did not work. Frequent power outages Charged me USD30 extra to allow my friend who was staying at a different hotel to come to my room for a drink Screaming children from 0700 to 2300 Ended up leaving after one night
Stayed 2 nights in Nov 2020

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

conveniently located

Aspira hotel is conveniently located steps from bustling 5th street but is quiet and the staff are responsive and the building is secure safe and clean.
Stayed 1 night in Sep 2020

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Right on 5th Avenue!

Beautiful room pretty much right on 5th Avenue! Loved my little enclosed balcony and the set up of the room. Great staff, would definitely stay again!
Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
Unfriendly desk staff especially morning. Adults only but children everywhere. Unclean water. Occassional hot water. Obligatory wearing of identification bracelets throughout stay.
Stayed 9 nights in Feb 2020