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Eurostars Hacienda Vista Real Hotel

3.5 star property

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Photo gallery for Eurostars Hacienda Vista Real Hotel

Front of property
Suite
Outdoor pool
Suite
1 bedroom, in-room safe, laptop workspace, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Laundry

Explore the area

View in a map
Paseo Chichen Itza Retorno 3 Playacar, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪14 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Room Classic

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Classic

  • 23 sq m
  • Sleeps 2

View all photos for Room Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Superior

  • 63 sq m
  • Sleeps 2

View all photos for Suite

1 bedroom, in-room safe, laptop workspace, soundproofing

Suite

  • 90 sq m
  • Sleeps 2

View all photos for Triple Room Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Triple Room Superior

  • 63 sq m
  • Sleeps 3

View all photos for Quadruple Room Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Quadruple Room Superior

  • 63 sq m
  • Sleeps 4

View all photos for Triple Room Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Triple Room Superior

  • 63 sq m
  • Sleeps 3

View all photos for Quadruple Room Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Quadruple Room Superior

  • 63 sq m
  • Sleeps 4

View all photos for Quadruple Room Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Quadruple Room Superior

  • 90 sq m
  • Sleeps 4

View all photos for Family Room -6 guests- Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room -6 guests- Superior

  • 90 sq m
  • Sleeps 6

View all photos for 2-Bedroom Apartment

1 bedroom, in-room safe, laptop workspace, soundproofing

2-Bedroom Apartment

  • 90 sq m
  • Sleeps 5

View all photos for Family Room -6 guests- Superior

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room -6 guests- Superior

  • 90 sq m
  • Sleeps 6

View all photos for Deluxe Double Room

1 bedroom, in-room safe, laptop workspace, soundproofing

Deluxe Double Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Premium with Terrace

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Premium with Terrace

10.0 out of 10
Exceptional
(1 review)
  • 63 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

  • 90 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (3 Adults)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (3 Adults)

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room (3 Adults and 1 child)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (3 Adults and 1 child)

  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room

  • 63 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Room (2 Adults and 2 children)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (2 Adults and 2 children)

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Communicating Double Rooms 4 adults

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 4 adults

  • 90 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 4 adults + 2 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 4 adults + 2 child

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 5 adults

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 5 adults

  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 5 adults + 1 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 5 adults + 1 child

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Communicating Double Rooms 4 adults + 1 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 4 adults + 1 child

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Communicating Double Rooms 3 adults + 2 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 3 adults + 2 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

View all photos for Communicating Double Rooms 3 adults + 3 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 3 adults + 3 child

  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Communicating Double Rooms 2 adults + 3 child

1 bedroom, in-room safe, laptop workspace, soundproofing

Communicating Double Rooms 2 adults + 3 child

  • Sleeps 5
  • 1 Queen Bed and 2 Double Beds

Classic Double Room Single Use

  • Sleeps 1
  • 1 Queen Bed

Premium Double Room Single Use, Terrace

  • Sleeps 1
  • 2 Double Beds

Royal Suite (Single Use)

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Room (2 Adults)

1 bedroom, in-room safe, laptop workspace, soundproofing

Family Room (2 Adults)

  • Sleeps 2
  • 2 Double Beds

View all photos for Double Room, Multiple Beds (Communicating 2 Adults)

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room, Multiple Beds (Communicating 2 Adults)

  • Sleeps 2
  • 2 Double Beds and 1 Queen Bed

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About this property

Eurostars Hacienda Vista Real Hotel

Hotel with free parking, a short walk to Playacar Golf Club
An outdoor pool, a swim-up bar, and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Eurostars Hacienda Vista Real Hotel offers 77 air-conditioned accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Eurostars Hacienda Vista Real Hotel, you're just a quick walk from Playacar Golf Club. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the swim-up bar
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 10 minutes by foot from Playacar Golf Club and a 4-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
As a guest of Eurostars Hacienda Vista Real Hotel, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the swim-up bar. Eurostars Hacienda Vista Real Hotel also features a garden, concierge services, and laundry facilities. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • A swim-up bar

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Eurostars Hacienda Vista Real Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 5:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Eurostars Hacienda
Eurostars Hacienda Vista Real
Eurostars Hacienda Vista Real Hotel
Eurostars Hacienda Vista Real Hotel Playa del Carmen
Eurostars Hacienda Vista Real Playa del Carmen
Eurostars Vista Real
Hacienda Vista Real
Hacienda Vista Real Hotel
Hotel Eurostars Hacienda Vista Real
Hotel Hacienda Vista Real

Eurostars Hacienda Vista Real Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 271 out of 703 reviews
Rating 8 - Good. 269 out of 703 reviews
Rating 6 - Okay. 108 out of 703 reviews
Rating 4 - Poor. 38 out of 703 reviews
Rating 2 - Terrible. 17 out of 703 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yang

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is quiet and tidy, and the staff are enthusiastic. The breakfast is generally acceptable, though the taste is a bit salty. Transportation is not very convenient, requiring a taxi to get around. The rooms are spacious and clean.
Stayed 4 nights in Jun 2025

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities at a quiet and convenient location.
Stayed 5 nights in Jun 2025

10/10 Excellent

Evelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love everything about this hotel. It is peaceful, clean, and the staff are very helpful. I would definitely recommend it to those who want a quiet stay, away from all the noise.
Stayed 7 nights in May 2025

8/10 Good

Yug

Travelled with partner
It's a good option for a affordable hotel stay. Nothing fancy or welcoming though. But had good, decent rooms with good bathroom. Included breakfast is good & the pool area as well. Overall, not too bad for an affordable option.
Stayed 3 nights in Apr 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is much that is very good about Eurostars Hacienda Vista Real Hotel but it isn't for everyone. My wife and I enjoyed it thoroughly but we enjoyed it most because it was safe and quite and beautiful. AND because the staff were so friendly and helpful. They have done a lot of work to upgrade the facility but it still requires work that appears to be ongoing.
Stayed 21 nights in Mar 2025

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel, very quiet, great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very safe, rooms are nice, walkable to the beach and to local eatery and Oxxo. Staff were friendly and helpful
Stayed 4 nights in Mar 2025

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our room. The pool was nice. The swim up bar was not being used but we wouldn't have generally used this anyway. Breakfast was always good, the staff always friendly. Only thing was the walk to 5th Avenue, doable but took a good 20-25 minutes. They do offer free parking though and have bikes to rent.
Stayed 9 nights in Feb 2025

8/10 Good

Theri

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place. Didn’t have some of the amenities we were counting on such as laundry and room service, but had laundry place and a few restaurants near by. Staff was super nice and helpful. I was in a gated area so felt really safe. The breakfast was great! Beach was a close walk and they had beach towels.
Stayed 10 nights in Dec 2024

10/10 Excellent

David

Stayed 8 nights in Dec 2024

4/10 Poor

Carlainya, Newcastle

Liked: Cleanliness
Stayed 7 nights in Dec 2024

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
9/10 stay, super closed to parks and centro. Breakfast every morning.
Stayed 5 nights in Nov 2024

6/10 Okay

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Parking lot had nails. I was scared to punched my tires. The room windows dis not lock, couldnt sleep thinking some one can come in. I was move to two rooms because the lights went off . No a/c horrible. I had to fight to get transferred to a good room . They had to give me a suite double bed because they didnt have rooms close by my family member. It work at last , but it was a hassle.
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll go back again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Noel J

Stayed 5 nights in Jun 2024

10/10 Excellent

Juan Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option far from the crowds.
Stayed 5 nights in Jul 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place Perfect for us
Stayed 3 nights in Mar 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

8/10 Good

YVONA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite location
Stayed 8 nights in Feb 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful ambiance, great breakfast, borders a golf course in a quiet area of Playacar. They give you wrist bands to use facilities of a small beach sister hotel in downtown. Overall lovely experience, would go back.
Stayed 1 night in Feb 2020

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