Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Dates

May 2025

June 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Junior Suite, 1 King Bed (Swim-Up) | View from room

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
All-inclusive

Explore the area

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Quinta Avenida
‪2 min walk‬
Mamitas Beach
‪3 min walk‬
Playa del Carmen Main Beach
‪5 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪50 min drive‬

Room options

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

182 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

124 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

61 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

124 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

61 sq m
Ocean view
Sleeps 2
1 King Bed

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

61 sq m
Ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

61 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool
All-inclusive
Spa
Free WiFi

for 1 room

includes taxes & fees

20 May - 21 May

About this property

Adults-only beachfront property with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of the pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.

Free WiFi
Free valet parking and self parking
Enjoy Fusion cuisine with a beachfront location at Pelicanos, one of the property's 7 restaurants and 5 bars/lounges
Take a swim in the 3 outdoor pools or soak in the hot tub
Indulge with Swedish massages, body scrubs, or body treatments at Innan
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes an outdoor tennis court, a gym, and a steam room
Guests have great things to say about the pool and the beach
Steps from Quinta Avenida and Playa del Carmen Main Beach

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.

Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Tennis

Volleyball

Entertainment

Onsite entertainment and activities

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

3 poolside bars
5 bars/lounges
7 restaurants
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Restaurants on site

Asiana
Kalamata
Pelicanos
Rincón Mexicano
Spice

Things to do

3 outdoor pools
Bicycle storage
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness classes
Full-service spa
Games
Gym
Hot tub
Outdoor tennis court
Pilates classes
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Yoga classes

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6,781 square feet of conference space
Computer station
Coworking space
Meeting room

Outdoors

Beach loungers
Beach towels
Free beach cabanas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Grab bar in shower
Grab bar near toilet
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Down comforter
Free rollaway/extra bed
Pillowtop mattress
Premium bedding
Single sofa bed

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Towels provided

Entertainment

55-inch LED TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Susan

Travelled with partner

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, right by 5th avenue. Delicious dining options. Staff was always friendly and attentive.

Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Travelled with partner

3 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My partner and i had a amazing stay here. The staff and food were incredible. The live entertainment was also great. We will be coming back forsure. The only nminor complaint, My partner found a small piece of glass inside one of the desserts at the buffet. Luckily she felt it and did not get cut. The staff were so apoligetic and kind over the matter. We thought they were going to do something about it because they were so insistent on knowing our room number and how much longer left in our stay, but we never heard or say anyting come from it. Besides that, our stay was everything we hoped it would be. Would love to come back.

Stayed 6 nights in Jan 2025

10/10 Excellent

Kayla

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2024

10/10 Excellent

Margarita

25 Jan 2025

Stayed 2 nights in Dec 2024

8/10 Good

Amy Crystal

Travelled with family

25 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was the cleanest and prettiest all inclusive resort I've ever stayed at. The service was also the best I've ever had. The upcharges for day beds when they weren't even full by 3pm is kind of silly. They should offer guests them free after a certain time of day, especially in drizzling or rainy days. We got one for 4 of the days and weren't given any "deals". They are pricey. The food is okay and worth the all inclusive price if you break it out per day but as in most cases with all inclusive the food is usually always better at a restaurant outside. In our experience the food was better off site and VERY affordable. Alejandro who worked out cabana for the 4 days that we had it was the ABSOLUTE best employee we encountered during our stay. He gave excellent recommendations, was super nice and professional, and was very on top of the service. All in all a great stay.

Stayed 7 nights in Jan 2025

6/10 Okay

Jasneet

Travelled with partner

24 Jan 2025

Liked: Amenities, property conditions & facilities

The location is great, but there are some drawbacks. The pool is not heated, and the beach isn’t the best. Unfortunately, the customer service at the buffet was subpar, and Hilton didn’t quite meet the usual standard in this regard. A particular disappointment was Andy, who claimed to be the director of the Playa package. He was rude when we declined to sign up for the package, which left a bad impression. On a positive note, Liz provided excellent service, and Bryan gave the best massage I’ve ever had—highly recommend him if you're looking for a great spa experience! Overall, it was a good stay, but the hotel needs to work on improving customer service, especially in the buffet and sales interactions.

Stayed 4 nights in Jan 2025

10/10 Excellent

Juan

24 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Marvelous

Stayed 2 nights in Nov 2024

10/10 Excellent

Sonya M

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jan 2025

4/10 Poor

Kim Ann, Westminster

22 Jan 2025

Stayed 7 nights in Jan 2025

6/10 Okay

Brittney S

Travelled with partner

21 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like that it was nice and quiet.

Stayed 2 nights in Oct 2024

10/10 Excellent

Marlene

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was amazing! We will definitely be coming back. The food, service and evening shows were Great- Pool Party was Fun as well! The Staff was super friendly and always available. **People, pls tip** so sad to not see many doing so! Enjoy, this Resort is a Blast!

Stayed 4 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food, beach, pool and service all excellent! Only complaint is the rooms are vulnerable to noise, so loud neighbours or outside activities will travel through your room

Stayed 4 nights in Jan 2025

10/10 Excellent

SIGALIT

Travelled with group

20 Jan 2025

Liked: Cleanliness, staff & service

For a vegan person the access to fruits and vegetables was limited hours in most places we were only able to get it through room service and that was a bit annoying to have to go and wait in the room to receive it

Stayed 7 nights in Jan 2025

8/10 Good

James

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

8/10 Good

Kasie

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our room was great. Hotel overall was beautiful and layed out very convenient. I felt like the dining was the only aspect that didnt meet my expectations.

Stayed 6 nights in Jan 2025

10/10 Excellent

Maria

Travelled with group

19 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel has a lot of fun activities. We had a great time

Stayed 4 nights in Jan 2025

6/10 Okay

jim

Travelled with partner

19 Jan 2025

Did not like the loud music at pool which was usually Mexican

Stayed 7 nights in Jan 2025

10/10 Excellent

Deanna

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Samuel

Travelled with partner

17 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

pretty good

Stayed 5 nights in Jan 2025

10/10 Excellent

Seyedarvin

17 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jan 2025

2/10 Terrible

Winter

17 Jan 2025

10/10 Excellent

Jacob

16 Jan 2025

Stayed 4 nights in Jan 2025

10/10 Excellent

Kelli

Travelled with partner, Travelled with group

16 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The customer service, cleanliness, and overall stay at this property were amazing. My husband and I highly recommend it.

Stayed 3 nights in Jan 2025

10/10 Excellent

Danny

16 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All inclusive property with entertainment all throughout the day. The food at the restaurants were top notch, so much so that I didn’t feel a need to visit the restaurants with an up charge. The spa was professional, not as warm and cozy as I’m used to, but everyone was professional. The beach is very short, there is a row of cabanas and two rows of chairs and thats it. If you’re looking for a nice time in the sun, it’s worth it!

Stayed 5 nights in Jan 2025

10/10 Excellent

rebecca

Travelled with group

16 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely property!

Stayed 4 nights in Jan 2025

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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Choose dates to view prices

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Reviews

Popular amenities

Explore the area

Room options

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

View all photos for Junior Suite, 1 King Bed, Garden View

Junior Suite, 1 King Bed, Garden View

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

View all photos for Junior Suite, 1 King Bed, Pool View

Junior Suite, 1 King Bed, Pool View

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Junior Suite, 2 Queen Beds (Swim-Up)

View all photos for Junior Suite, 2 Queen Beds, Garden View

Junior Suite, 2 Queen Beds, Garden View

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

View all photos for Junior Suite, 2 Queen Beds, Pool View

Junior Suite, 2 Queen Beds, Pool View

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About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

You need to know

We should mention