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Hotel Ambra

Property class: 2.5

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Photo gallery for Hotel Ambra

A modern living room with a glass coffee table, two sofas, and a large tropical mural on the wall.
A swimming pool with a tiled edge, surrounded by a low wall and palm trees. There are chairs and a table on the patio area.
A modern lobby with a vibrant mural, a seating area with wicker furniture, and a staircase leading to an elevator.
Reception
A hotel room with two beds, a desk, and a window with a view of the sky.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Avenida 41 Sur, Esquina Calle 38, Playa del Carmen, QROO, 77712
  • Place, Centro Maya Shopping Center
    ‪3 min walk‬
  • Place, Xaman Ha Aviary
    ‪4 min drive‬
  • Place, Playacar Golf Club
    ‪6 min drive‬

Room options

View all photos for Deluxe Double Room

A bedroom with a bed, a desk, a chair, a TV, and an air conditioning unit.

Deluxe Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A neatly made bed with white and red bedding, a dark headboard, and a window with blinds.

Deluxe Room

8.6 out of 10
Excellent
(18 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room

A hotel room with a bed, a bathroom with a shower, and a kitchenette.

Junior Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hotel Ambra

An outdoor pool, concierge services, and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Ambra offers 39 accommodations with air conditioning. 50-inch LED televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Ambra, you're just a quick walk from Centro Maya Shopping Center. Enjoy features like free WiFi in public areas, plus an outdoor pool and breakfast (surcharge).
  • Free WiFi
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 5-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal
As a guest of Hotel Ambra, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Ambra also features a garden, a picnic area, and concierge services.

This Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Netflix

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-004902/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Ambra Hotel
Hotel Ambra Playa del Carmen
Hotel Ambra Hotel Playa del Carmen

Hotel Ambra Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 262 out of 435 reviews
Rating 8 - Good. 105 out of 435 reviews
Rating 6 - Okay. 41 out of 435 reviews
Rating 4 - Poor. 15 out of 435 reviews
Rating 2 - Terrible. 12 out of 435 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Chrystal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and location. Friendly staff.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Would certainly stay there again
Stayed 5 nights in Nov 2022
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint hotel was well worth the money.
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Good hotel
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Sybia S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome no frill accommodations

Great stay!! Straight to the point and all the staff were friendly.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Mokhtar

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean the staff was very friendly and Carlos at the front desk was very nice. I highly recommend this Hotel.
Stayed 7 nights in Mar 2023
Verified review

10/10 Excellent

HUGO ALFONSO CARMONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Edgar Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !!
Stayed 12 nights in Jul 2022
Verified review

8/10 Good

ALEX

Liked: Staff & service
Good service
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Semah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9/10 service

We had an amazing 3-nights stay here, the location is very close to a lot of places. The place is nice, simple, and clean, especially for its price. The staffs has been super friendly as well, they provided all we need you just got to ask, they also showed us a close local food place which we really loved! Will definitely book with them again!
Stayed 3 nights in Feb 2023
Verified review

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
This hotel is not really for tourists. If you just want a nice clean place to stay for a night or two and you have your own transportation to get to the local attractions you will be satisfied. We reserved a room with a kitchenette but it was not useful because there are no plates, utensils or pots and pans, so there is no way to cook unless you know this ahead of time. The little pool is nice with a few deck chairs around for relaxing.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Soriana across the street, oxxo next door. Clean room and good a/c. The only bad thing is that the parking.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Good property. Only about a 10 minute drive from the city centre but 40 min walk, So either be prepared to get at least 10,000 steps everyday or take out extra pesos to catch taxis. Right across the street from centro maya(strip mall) and there’s an otto right down the street (2min walk). Never felt unsafe walking alone at night.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities

Does the Job!

We stay here sometimes between Cancun and Tulum when our flights get in late or leave early. Its right off the highway and has parking. Rooms are basic, but clean and everything works. There is a restaurant open late right behind the hotel, an Oxxo next door, and a mall across the street. Price performance is good.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, incredibly clean and wonderful staff. Bare bones hotel but there is a cafecito one block away for breakfast and a shopping mall across the street. You are about a 10 minute drive to the beach and 5th Avenue. Can't beat the price. There is a small pool and parking in the front and rear of the building.
Stayed 5 nights in Jul 2022
Verified review

8/10 Good

roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms View to the streets are very noisy. Other than that location and property very nice
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities
Service
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Javier Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Chrystal

Disliked: Cleanliness, amenities, property conditions & facilities
I had to leave early because the night clerk was agressive. He accosted me and said I did not pay the day before when I was going for coffee at 0700. The truth was dayshift did not record my cash payment, he also did not tell the truth. It took two hours to sort out. I was there on a business trip for two more weeks and checked out. Ive stayed at this hotel several times before. I will never be back. The nightshift worker is atrocious.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Boris

It would just be nice if the guest didn't have to ask the staff for 2 days to get the dishes to the kitchen. Especially if you book a room with a kitchen, which you need for a diet. Everything else was ok.
Stayed 10 nights in Feb 2024
Verified review

8/10 Good

Noam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic, very clean. Charmless.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Personal servicial
Stayed 1 night in Jul 2023

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