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Iberostar Waves Quetzal - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Aerial view
Property video
Terrace/patio
4 outdoor pools, pool umbrellas, pool loungers
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪14 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Quadruple Room Premium with View

Premium bedding, down duvets, free minibar, in-room safe

Quadruple Room Premium with View

  • 35 sq m
  • Sleeps 3

View all photos for Double Room Premium

Premium bedding, down duvets, free minibar, in-room safe

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Double Room Premium with Pool View

Premium bedding, down duvets, free minibar, in-room safe

Double Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

Premium bedding, down duvets, free minibar, in-room safe

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Premium bedding, down duvets, free minibar, in-room safe

Suite Junior with Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Double Room Premium with View

Premium bedding, down duvets, free minibar, in-room safe

Double Room Premium with View

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room

View from room

Premium Room

8.2 out of 10
Very good
(28 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

8.0 out of 10
Very good
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony

Premium Room (Near Pool)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

View from room

Premium Room

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room Premium

Premium bedding, down duvets, free minibar, in-room safe

Room Premium

  • 35 sq m
  • Sleeps 3

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Balcony

Premium Room (Near Beach)

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

View from room

Premium Room (Promo)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room (Tropical View)

Premium bedding, down duvets, free minibar, in-room safe

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Tropical View)

Premium bedding, down duvets, free minibar, in-room safe

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down duvets, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Oceanfront (Suite)

Premium bedding, down duvets, free minibar, in-room safe

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Room Premium with Garden View

Premium bedding, down duvets, free minibar, in-room safe

Room Premium with Garden View

  • Sleeps 4

View all photos for Room Premium with Garden View

Premium bedding, down duvets, free minibar, in-room safe

Room Premium with Garden View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Premium bedding, down duvets, free minibar, in-room safe

Suite Junior with Sea View

  • Sleeps 4

Suite Junior with Sea View

  • Sleeps 4

View all photos for Quadruple Room Premium with Pool View

Premium bedding, down duvets, free minibar, in-room safe

Quadruple Room Premium with Pool View

  • 35 sq m
  • Sleeps 3

View all photos for Suite Junior with Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Suite Junior with Ocean View

  • 35 sq m
  • Sleeps 4

View all photos for Quadruple Room Premium with View

Premium bedding, down duvets, free minibar, in-room safe

Quadruple Room Premium with View

  • 35 sq m
  • Sleeps 3

View all photos for Suite Junior

Premium bedding, down duvets, free minibar, in-room safe

Suite Junior

  • 38 sq m
  • Sleeps 4

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About this property

Iberostar Waves Quetzal - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Iberostar Waves Quetzal - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Iberostar Waves Quetzal - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. You'll find features like free WiFi in public areas and free valet parking, plus 4 outdoor pools.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants and 7 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Indulge with manicures and pedicures, massages, or body scrubs at Spa Sensations
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes tennis courts, a gym, and a steam room
  • Guests have great things to say about the beach and the clean accommodations
  • 6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida
Iberostar Waves Quetzal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Waves Quetzal - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Beach Grill Uxmal - This restaurant serves lunch only. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 546 out of 1005 reviews
Rating 8 - Good. 252 out of 1005 reviews
Rating 6 - Okay. 109 out of 1005 reviews
Rating 4 - Poor. 52 out of 1005 reviews
Rating 2 - Terrible. 46 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Stayed 3 nights in Aug 2025

10/10 Excellent

Jordan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so much fun
Stayed 5 nights in Jul 2025

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, affordable
Stayed 6 nights in Jul 2025

10/10 Excellent

Hector, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien hotel muy recomendado
Stayed 2 nights in Aug 2025

10/10 Excellent

Oi Ling Chu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

8/10 Good

Francisca

Stayed 5 nights in Aug 2025

10/10 Excellent

Brett Joseph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel. The service, the food and everything was perfect for me and my family.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mykhaylo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy hotel. No problem with the room at all. Friendly personnel. The food was amazing. Will visit again.
Stayed 5 nights in Aug 2025

6/10 Okay

Lisa Yvonne Lopez

Travelled with family
Liked: Cleanliness
This was our third resort that we stayed at in Playa del Carmen and we enjoyed the other two resorts a lot more. The service here was lacking but there were a few staff that were excellent. The food options and variability was much better in the other two resorts. The best a la carte restaurant was closed most of the week due to “low staff” but one of the staff at the resort informed us that they had staff not working as many days/hours because it wasn’t a busy week for the resort. Overall the experience was good but not excellent. We likely would not choose this resort in the future again.
Stayed 6 nights in Aug 2025

8/10 Good

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Alma

Stayed 4 nights in Jul 2025

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 5 nights in Jul 2025

6/10 Okay

Melissa

Stayed 4 nights in Jul 2025

10/10 Excellent

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food amazing. So family friendly and peaceful. Go. Be happy.
Stayed 9 nights in Jul 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
Stayed 4 nights in Jul 2025

8/10 Good

Martha

Stayed 3 nights in Jul 2025

10/10 Excellent

Cesar A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
Stayed 6 nights in Jul 2025

10/10 Excellent

Britt-marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
Stayed 5 nights in Jul 2025

8/10 Good

Tatiana

Stayed 6 nights in Jul 2025

10/10 Excellent

Oswaldo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Adrianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Stayed 5 nights in Jul 2025

6/10 Okay

Lorna Gwynn

Travelled with family
Liked: Cleanliness
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
Stayed 8 nights in Jun 2025

10/10 Excellent

Mikaela

Stayed 4 nights in Jun 2025

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