Iberostar Waves Quetzal - All Inclusive

VIP Access

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Where to?

Dates

April 2026

May 2026

4 outdoor pools, pool umbrellas, pool loungers

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All-inclusive
Parking included
Free Wi-Fi

Explore the area

Playa del Carmen, QROO

Place, Piste Cyclable sur Paseo Xaman-Ha
‪5 min walk‬
Place, Playacar Beach
‪8 min walk‬
Place, Playacar Golf Club
‪14 min walk‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, free minibar, in-room safe

Quadruple Room Premium with View

35 sq m
Sleeps 3

Double Room Premium

35 sq m
Sleeps 4

Double Room Premium with Pool View

35 sq m
Sleeps 4

Suite Junior

38 sq m
Sleeps 4

Suite Junior with Sea View

35 sq m
Sleeps 4

Double Room Premium with View

35 sq m
Sleeps 4

Premium Room

Very good

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

Exceptional

Garden view
38 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite, Oceanfront

Excellent

Ocean view
38 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Very good

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

Garden view
35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

Very good

Garden view
35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

Ocean view
38 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Room Premium

35 sq m
Sleeps 3

Premium Room (Near Beach)

Wonderful

Garden view
35 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

Garden view
35 sq m
1 bedroom
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Wonderful

Garden view
35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Promo)

Garden view
35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Double Room Premium

35 sq m
Sleeps 4

Premium Room (Tropical View)

Garden view
35 sq m
Sleeps 1
1 King Bed OR 2 Double Beds

Premium Room (Tropical View)

Exceptional

Garden view
35 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Beach view
38 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

Beach view
38 sq m
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds

Penthouse, 2 Bedrooms, Oceanfront (Suite)

2 bedrooms
Sleeps 1
2 Double Beds and 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

2 bedrooms
Sleeps 6
2 Double Beds and 1 King Bed

Room Premium with Garden View

Sleeps 4

Room Premium with Garden View

35 sq m
Sleeps 4

Suite Junior with Sea View

Sleeps 4

Suite Junior with Sea View

Sleeps 4

Quadruple Room Premium with Pool View

35 sq m
Sleeps 3

Suite Junior with Ocean View

35 sq m
Sleeps 4

Quadruple Room Premium with View

35 sq m
Sleeps 3

Suite Junior

38 sq m
Sleeps 4

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Kids’ pool

About this property

Iberostar Waves Quetzal - All Inclusive

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Quetzal - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.

Iberostar Waves Quetzal - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Iberostar Waves Quetzal - All Inclusive. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. You'll find features like free WiFi in public areas and free valet parking, plus 4 outdoor pools.

Free WiFi
Free valet parking and self parking
Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants and 7 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with body treatments, body wraps, or hot stone massages at Spa Sensations
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes tennis courts, a gym, and a steam room
Guests have great things to say about the helpful staff and the beach
6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida

Iberostar Waves Quetzal - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Waves Quetzal - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Beach Grill Uxmal - This restaurant serves lunch only. Open daily.

La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

3 poolside bars
7 bars/lounges
8 restaurants
A beach bar

Restaurants on site

Beach Grill Uxmal
Bonsai Restaurant
La Gondola Restaurant
La Hacienda
Mare Nostrum Restaurant

Things to do

4 outdoor pools
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Gym
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
Tennis
Tennis lessons
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Playground

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the beach
On the waterfront
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Smooth flooring in room
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

Free stocked minibar
Limited room service

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Iberostar Waves Quetzal - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

10/10 Excellent

Lydia

21 Dec 2025

Stayed 7 nights in Dec 2025

10/10 Excellent

Rigoberto

19 Dec 2025

Stayed 6 nights in Dec 2025

10/10 Excellent

elissa

Travelled with family

18 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing lush greenery, gentle animals roaming on grounds, great food/buffets, lovely beach and pools.

Stayed 4 nights in Dec 2025

8/10 Good

Aleksandr

Travelled with family, Travelled with group

13 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff was very courteous. The room was clean. However, we discovered very small ants on the desk and on the wall. They were harmless but unpleasant.

Stayed 11 nights in Dec 2025

10/10 Excellent

Lizeth

26 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

staff was very nice and helpful there food was also very good

Stayed 4 nights in Nov 2025

8/10 Good

Michael, Plymouth

Travelled with partner

23 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Need additional bars around the pool and beach. The restaurants/buffets near the beach and pool should serve breakfast

Stayed 10 nights in Nov 2025

10/10 Excellent

Gloria

Travelled with family

14 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Yes. Everything so clean. The staff are so kind.

Stayed 7 nights in Nov 2025

2/10 Terrible

Atanas

Travelled with family and small children

12 Nov 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!

Stayed 7 nights in Nov 2025

8/10 Good

CELIA

30 Oct 2025

Stayed 7 nights in Oct 2025

10/10 Excellent

wahida

Travelled with partner

7 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spa was wonderful,staff.

Stayed 7 nights in Sep 2025

10/10 Excellent

Joseph

Travelled with partner

2 Oct 2025

Our room was close to the beach and the pool making quick trips to the room convenient . The staff was always pleasant and easy to talk to. The entertainment staff was outstanding during the week however on the weekend things to do were hard to find. I found the continuing run of the same video a bit tedious. Although the restaurant foods were quite tasty the buffet seemed to be a repeat each meal of the same things. All in all we enjoyed our stay. We have been going to this same hotel for 20 years so we would notice how things have changed over time.

Stayed 5 nights in Sep 2025

6/10 Okay

Kevin

Travelled with partner

20 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.

Stayed 5 nights in Sep 2025

10/10 Excellent

Alex

17 Sept 2025

Stayed 3 nights in Aug 2025

10/10 Excellent

Jordan

Travelled with partner, Travelled with group

14 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

so much fun

Stayed 5 nights in Jul 2025

8/10 Good

Rodrigo

Travelled with family

5 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

clean, affordable

Stayed 6 nights in Jul 2025

10/10 Excellent

Hector, Miami

Travelled with family

3 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Bien hotel muy recomendado

Stayed 2 nights in Aug 2025

10/10 Excellent

Oi Ling Chu

Travelled with group

31 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Aug 2025

8/10 Good

Francisca

29 Aug 2025

Stayed 5 nights in Aug 2025

10/10 Excellent

Brett Joseph

Travelled with partner, Travelled with group

27 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.

Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Travelled with family

24 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel. The service, the food and everything was perfect for me and my family.

Stayed 4 nights in Aug 2025

10/10 Excellent

Mykhaylo

Travelled with family

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and cozy hotel. No problem with the room at all. Friendly personnel. The food was amazing. Will visit again.

Stayed 5 nights in Aug 2025

6/10 Okay

Lisa Yvonne Lopez

Travelled with family

18 Aug 2025

Liked: Cleanliness

This was our third resort that we stayed at in Playa del Carmen and we enjoyed the other two resorts a lot more. The service here was lacking but there were a few staff that were excellent. The food options and variability was much better in the other two resorts. The best a la carte restaurant was closed most of the week due to “low staff” but one of the staff at the resort informed us that they had staff not working as many days/hours because it wasn’t a busy week for the resort. Overall the experience was good but not excellent. We likely would not choose this resort in the future again.

Stayed 6 nights in Aug 2025

8/10 Good

Devon

10 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Alma

3 Aug 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

ROBERT

Travelled with partner

3 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommend

Stayed 5 nights in Jul 2025

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Iberostar Waves Quetzal - All Inclusive

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Photo gallery for Iberostar Waves Quetzal - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Quadruple Room Premium with View

Quadruple Room Premium with View

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Double Room Premium

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Double Room Premium with Pool View

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Suite Junior

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Suite Junior with Sea View

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Double Room Premium with View

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Premium Room

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Junior Suite

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Junior Suite, Oceanfront

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Premium Room (Near Pool)

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Premium Room (Near Pool)

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Premium Room

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Junior Suite, Oceanfront

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Room Premium

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Premium Room (Near Beach)

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Premium Room (Near Beach)

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Premium Room (Promo)

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Premium Room (Promo)

Double Room Premium

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Premium Room (Tropical View)

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Premium Room (Tropical View)

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Junior Suite, Oceanfront (Beach Access)

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Junior Suite, Oceanfront (Beach Access)

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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Penthouse, 2 Bedrooms, Oceanfront (Suite)

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Room Premium with Garden View

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Room Premium with Garden View

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Suite Junior with Sea View

Suite Junior with Sea View

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Quadruple Room Premium with Pool View

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Suite Junior with Ocean View

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Quadruple Room Premium with View

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Suite Junior

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About this property

Iberostar Waves Quetzal - All Inclusive

All-inclusive details

Gratuities and taxes

Activities and facilities/equipment

Water activities

Land activities