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Iberostar Waves Tucán - All Inclusive

4.5 star property

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Photo gallery for Iberostar Waves Tucán - All Inclusive

An aerial view of a resort with a large swimming pool, beach, and palm trees.
Property video
A couple dining at a beachside restaurant with wicker chairs and thatched umbrellas.
A resort with a beach, a swimming pool, and thatched-roof structures.
A spacious dining area with high ceilings, wicker furniture, and a central bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪16 min walk‬

Room options

View all photos for Premium Room

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room

8.2 out of 10
Very good
(131 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture overlooking a beach with palm trees and the ocean.

Junior Suite, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Near Pool)

A balcony with wicker chairs and a table, overlooking a pool area with thatched-roof structures and lush greenery.

Premium Room (Near Pool)

8.6 out of 10
Excellent
(35 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room

8.4 out of 10
Very good
(7 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

A modern hotel room with a large bed, a ceiling fan, a balcony with a view, and a decorative wall.

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Near Pool)

A balcony with wicker chairs and a table, overlooking a pool area with thatched-roof structures and lush greenery.

Premium Room (Near Pool)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Quadruple Room Premium with Beach View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium with Beach View

  • Beach view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Single Room Premium

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium

  • 35 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, Beachside

A balcony with wicker chairs, a small table, and a view of greenery and buildings.

Premium Room, Beachside

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, Beachside

A balcony with wicker chairs, a small table, and a view of greenery and buildings.

Premium Room, Beachside

  • Garden view
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room (Promo)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Promo)

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view of greenery.

Premium Room (Promo)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Tropical View)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Tropical View)

8.6 out of 10
Excellent
(14 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Tropical View)

A room with a sofa, a chair, a small table, and a view of greenery through a glass door.

Premium Room (Tropical View)

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront

A balcony with wicker furniture overlooking a beach with palm trees and the ocean.

Junior Suite, Oceanfront

  • Beach view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront (Beach Access)

A hotel room with a view of palm trees and the ocean, a sofa, a table, and a lamp.

Junior Suite, Oceanfront (Beach Access)

  • Partial ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Pure Wellness)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room (Pure Wellness)

A modern hotel room with two beds, a balcony, and a view of greenery.

Premium Room (Pure Wellness)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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About this property

Iberostar Waves Tucán - All Inclusive

8 restaurants, 4 outdoor pools, and a full-service spa are available at this smoke-free property. Free WiFi in public areas and free self parking are also provided. Additionally, 2 beach bars, 2 poolside bars, and 5 bars/lounges are onsite.
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Iberostar Waves Tucán - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy Japanese cuisine at Bonsai, one of the property's 8 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, body wraps, or aromatherapy at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the pool and the clean accommodations
  • 6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Iberostar Waves Tucán - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi.

A children's pool, a fitness center, and spa services are also featured at the luxury Iberostar Waves Tucán - All Inclusive. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1001 reviews
Rating 8 - Good. 261 out of 1001 reviews
Rating 6 - Okay. 81 out of 1001 reviews
Rating 4 - Poor. 44 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and beautiful property with a huge pool.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Thomas Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was really good and being all-inclusive there were a lot of options.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. Great staff, great food, very clean.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

ERICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly. The bar in the pool is amazing
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Larisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff are polite
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Brandon David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful entry at check-in, loved the jungle with animals, loved the cleanliness of the pools and chairs, loved the well kept up beach. Food was delicious and on point. Entertainment was fantastic.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would go back for sure
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Alisha Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and staff were amazing! We loved the IBEROSTAR app as well to make reservations and being notified when our room was cleaned. Spider monkeys and all if the wildlife in the jungle at the eesort were an added bonus!
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Syreeta

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great views, amenities and the staff was very attentive and friendly.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was wonderful! The pool and food were 10/10. Staff was some of the friendliest people. There are activities everyday that keep the whole family entertained as a family of 6 that stayed for a week. The activity personnel were incredible! Beach access was great and the beach itself was very clean.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities
I’m excited for the room updates. Hope to go back and see them for myself.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Tiffany JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and clean. My only issue was with the quality and diversity of the food at the buffets.
Stayed 6 nights in Apr 2026
Verified review

6/10 Okay

David

Liked: Cleanliness
Grounds are great. seaweed Sargassum was a bit of an issue, waves were very enjoyable. Animals everywhere, Cenote swimming in crystal clear waters with mini fishes nibbling at your toes.
pyramid
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

Emily

The beach is really nice, the pool is good. There is no hot tub. There were hardly any kids when we went in late February. The specialty restaurants were ok but not better than the regular buffet options. The grounds are nice. It felt like a safe location.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Katherine

Liked: Staff & service, amenities
They upgraded our room for an additional
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and very clean. The groundskeepers were working tirelessly to keep it immaculate. The wildlife was one of our favorite parts! Good food, good drinks, fabulous pool. The sargassum at the beach was a bit of a bummer, but didn’t stop us from enjoying the ocean once we were past it. Some things are a bit dated, but they will be renovating this summer. Would go back!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Emma

Liked: Amenities
Fantastic beach
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Gabriella

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, rooms were clean and tidy.
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Airida

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Matthew

This is our second stay at Iberostar Tucan
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at the Iberostar Waves Tucan. The property grounds were very well kept, and the rooms were clean and comfortable. The food was fantastic! I really enjoyed the entertainment each evening, and the entertainers and staff were very friendly and present throughout the day. Lots of activities to choose from every day, or you can just relax by the pool or ocean.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, staff was polite and helpful.
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Michael Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Beautiful resort! Food was great!
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the jungle and all the food options at the resort.
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

MARIA

Liked: Cleanliness, staff & service
Rooms were clean, bed very comfy, lots of towels. I believe resort is scheduled for renovations. Hopefully they will think of drawers in the rooms. Not much space to hang up or store your belongings. I had to leave most of my clothes in my suitcase. Very friendly staff all around. Pool—too crowded. Beach was nasty with tons of seaweed in it, do everyone opted for the pool.
Stayed 7 nights in Apr 2026

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