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Iberostar Waves Tucán - All Inclusive

4.5 star property

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Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Property video
Breakfast buffet
Outdoor wedding area
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping

Explore the area

View in a map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬
  • Place, Playacar Golf Club
    ‪15 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

8.2 out of 10
Very good
(124 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

8.0 out of 10
Very good
(18 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

8.6 out of 10
Excellent
(34 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, blackout curtains

Premium Room

8.4 out of 10
Very good
(7 reviews)
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Flat-screen TV

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

7.6 out of 10
Good
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Balcony view

Premium Room (Near Pool)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Premium with Beach View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Single Room Premium with Pool View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium with Pool View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium with Pool View

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Single Room Premium with Beach View

Free minibar, in-room safe, desk, blackout curtains

Single Room Premium with Beach View

  • 35 sq m
  • Sleeps 1

View all photos for Double Room Premium

Free minibar, in-room safe, desk, blackout curtains

Double Room Premium

  • 35 sq m
  • Sleeps 4

Quadruple Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

9.0 out of 10
Wonderful
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Beachside

View from room

Premium Room, Beachside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

9.2 out of 10
Wonderful
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Promo)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Double Room Premium

  • 35 sq m
  • Sleeps 1

Double Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

9.0 out of 10
Wonderful
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Garden view

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Terrace/patio

Junior Suite, Oceanfront

  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Balcony view

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium with Garden View

  • Sleeps 4

Single Room Premium with Garden View

  • Sleeps 1

Room Premium with Garden View

  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 4

Room Premium

  • 35 sq m
  • Sleeps 1

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Room Premium

Free minibar, in-room safe, desk, blackout curtains

Room Premium

  • 35 sq m
  • Sleeps 4

View all photos for Quadruple Room Premium with Pool View

Free minibar, in-room safe, desk, blackout curtains

Quadruple Room Premium with Pool View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Junior

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Junior with Sea View

Free minibar, in-room safe, desk, blackout curtains

Suite Junior with Sea View

  • 38 sq m
  • Sleeps 4

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About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Iberostar Waves Tucán - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Iberostar Waves Tucán - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy Japanese cuisine at Bonsai, one of the property's 8 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools
  • Treat yourself to body treatments, hot stone massages, or facials at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida
Iberostar Waves Tucán - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Iberostar Waves Tucán - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Waves Tucán - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Reviews

Iberostar Waves Tucán - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 565 out of 1010 reviews
Rating 8 - Good. 267 out of 1010 reviews
Rating 6 - Okay. 89 out of 1010 reviews
Rating 4 - Poor. 49 out of 1010 reviews
Rating 2 - Terrible. 40 out of 1010 reviews

Reviews

10/10 Excellent

Nathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort especially for families. Staff extremely friendly, rooms clean, lots of activities and wildlife to check out. Highly recommend and will definitely stay again
Stayed 10 nights in Aug 2025

10/10 Excellent

Scila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura completa di ampia scelta di ristorazione, attività grazie ad un'animazione non invasiva ma presente. Mezz'ora a piedi da Quinta avenida o 5 di taxi a tariffa fissa di 10 dollari. Tutto curato e pulito
Stayed 12 nights in Aug 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must visit! This property is beautiful staff is attentive and friendly. Place is so clean and activities and shows daily. OMG and the food!
Stayed 4 nights in Aug 2025

10/10 Excellent

Kellina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Jazmin

Stayed 4 nights in Jul 2025

6/10 Okay

Vlad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Brett

Stayed 2 nights in Aug 2025

10/10 Excellent

Cristo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be going again
Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, visit the place and form your own opinion. Quite a few reviews were not favorable. But I decided to give this place a try, and boy, am I glad I did. The place was immaculate , and considering how enormous this resort is, that is no mean feat. From the moment we entered the lobby( there are 2 by the way), I fell in love with the place. Staff were so polite and friendly. Dining options were plenty. Some reviews said the rooms were dated, but the rooms we were put up in were pretty good. And clean. The beach was clean. A few weeds here and there which were not much of a problem. A shout out to Aarti who went above and beyond and welcomed us. The only con would be the limited parking spots. We had to drive around a few times before we found 2 spots. Other than that, no complaints whatsoever. Would definitely return as well as recommend to friends and family.
The view from my room
Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Roy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort. Nice people. Delicious food.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with kind, attentive staff. Our rooms were spotless each day and the grounds are gorgeous. We enjoyed every meal and had top notch service at each restaurant. Beach had some sargassum but the resort seemed to be constantly working to remove it. Only suggestion- our rooms were far from breakfast locations and it would’ve been nice to at least have coffee available closer to beach area.
Stayed 5 nights in Aug 2025

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live the location, the greenery
Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 5 nights in Aug 2025

10/10 Excellent

Filip

Liked: Cleanliness
Only negative point was the dirty water (sargassum)
Stayed 5 nights in Jul 2025

10/10 Excellent

Nia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family destination. We were pleased with the food offerings and activities. It was fun to see the wildlife wandering around the resort. Staff was very friendly and accommodating.
Stayed 6 nights in Jul 2025

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, great food, poor sun bed availability

Food was amazing, the choice of restaurants is fantastic, such variety. Resort with the jungle in the middle was great, we had peacocks walking around us on the beach and at the pool! It’s a beautiful place. Rooms are nice, balconies shaded but slightly dated. Staff are cleaning, painting and gardening all the time keeping the resort at its best. Only let downs were the sun beds are all reserved very early and the staff accept money to reserve them for you. The people next to us one day paid $100 to reserve for 2 weeks. It’s poor. Also, the resort ‘credit’ you receive is actually 25% discount when you spend $100! No kids entertainment in the nights and some things are payable. We would recommend but wouldn’t return due to the sun beds.
Stayed 5 nights in Jul 2025

6/10 Okay

Hugo R

Travelled with family
Liked: Cleanliness, property conditions & facilities
Ok
Stayed 6 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the beach was loaded with see weed and i believe it could have been kept cleaner
Stayed 7 nights in Jul 2025

2/10 Terrible

Vladimir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything as soon as we checked in they trying to sell you stuff it was overcrowded. The beach was dirty would not go back ever.
Stayed 5 nights in Jul 2025

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
We had a room that was with an ac not working properly. It was reported multiple times, with us actually walking into the room with maintenance checking it and told us it was working fine. To our surprise it was actually hotter that night. The day before we left the manager came to our room and it was indeed not working. Out of our entire stay we had one night of ac. When checking out we were then greeted with a manager and promised we would receive an email with upgrades and ways to try and rectify our stay. Here we are almost a week later with no email. Even after me emailing them as a follow up. This was our 3rd time to stay at an Iberostar property. Unfortunately, possibly our last. Outside of this we had another issue - a worker found my son’s yeti cup and was using it. Sons fault for loosing it but that shows your staff do not turn things into lost and found. We made the most of our stay and enjoyed the people we came with as well as the beach, pool, food and drinks. We had 5 rooms at the resort. 1 other had ac problems as well. They were disappointed as well.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jennifer

Stayed 6 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect time
Stayed 5 nights in Jul 2025

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