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Illusion Boutique Hotel

3.5 star property

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Photo gallery for Illusion Boutique Hotel

Single Room, Partial Ocean View (Cabanas Vision)
Interior detail
Comfort Room | View from room
Exterior
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Housekeeping

Explore the area

View in a map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Central Square
    ‪5 min walk‬

Room options

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room

Junior Room

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)
  • Partial ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room

Comfort Room

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Illusion Boutique Hotel

Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a library, tour/ticket assistance, and multilingual staff assistance are onsite.
Illusion Boutique Hotel offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Illusion Boutique Hotel . During your stay, you're just a quick walk from Playa del Carmen Main Beach. You'll find features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff, a rooftop deck, and a terrace
  • Just a 4-minute walk from Central Square and 6 minutes by foot from Quinta Alegría Shopping Mall
Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a library are also featured at the boutique Illusion Boutique Hotel .

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to noon.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Illusion Boutique Hotel

Children and extra beds

  • Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 5 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Illusion Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 313 out of 864 reviews
Rating 8 - Good. 277 out of 864 reviews
Rating 6 - Okay. 118 out of 864 reviews
Rating 4 - Poor. 68 out of 864 reviews
Rating 2 - Terrible. 88 out of 864 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Carmen

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, bed was comfortable and staff was great!
Stayed 1 night in Feb 2026

10/10 Excellent

Sienna

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Feb 2026

2/10 Terrible

Ana

It was cute and all however needs more care on
Stayed 3 nights in Feb 2026

6/10 Okay

Daniel

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Staff was great. Location was great. Room is outdated compared to the photos. Rooftop pool was not in great shape.
Stayed 8 nights in Jan 2026

2/10 Terrible

Bendhiba

Disliked: Cleanliness, amenities, property conditions & facilities
Very far from the pictures a description. Old not maintained room, uncomfortable bed, horrible lights, bad deco, poor water pressure, rusty faucet. The breakfast is a joke too. Spare your time and money and go somewhere else.
Stayed 3 nights in Jan 2026

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities
NO NO NO. This place has no ability to lock its front door. Young women working alone had no one to call when even she could not access our room w the weird key. 215-3-am. Then put us in another room that didn’t lock. She had no back up. We could have easily been trapped inside. Said there was no one to call and no options. Luckily I had a man with me who barricaded the door with our bags. So unsafe. The second room they put us in after having to have no place to go for 3 hours while they got us a room flooded when I took a short shower.
Stayed 1 night in Jan 2026

2/10 Terrible

Sharon

Disliked: Cleanliness, amenities, property conditions & facilities
The original booked room did not have a window. I had to upgrade and pay out-of-pocket. No hot water in the shower or pressure, AC didn’t work, TV connection didn’t work. The room was not clean. There was no safe in the room. Beach towels were not given easily for some reason.
Stayed 3 nights in Jan 2026

2/10 Terrible

Gilad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is nothing like advertised. The room was dirty, leaking shower. The pillows are enormous and uncomfortable. The hotel is just rundown. Location no is great
Stayed 1 night in Jan 2026

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Karol

Liked: Cleanliness, amenities, property conditions & facilities
Stinky water dont use
Stayed 3 nights in Jan 2026

10/10 Excellent

Karol

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Jan 2026

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness, staff & service
Room, Staff and overall amenities were good. The one main problem is the loud music around the hotel. It is 1/2 block away from one of the most popular bars.
Stayed 5 nights in Dec 2025

2/10 Terrible

ferruh

omelette was no good
Stayed 1 night in Dec 2025

2/10 Terrible

Miguel

Bad place
Stayed 5 nights in Dec 2025

8/10 Good

Miguel

Travelled with family, Travelled with partner
The air conditioning unit was not working properly, and the sheets were not in good condition
Stayed 1 night in Dec 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good price, clean, large rooms
Stayed 2 nights in Dec 2025

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to 5th ave.
Stayed 1 night in Dec 2025

10/10 Excellent

MONICA

Stayed 2 nights in Dec 2025

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
Bien, solo que la realidad nada que ver con las fotos de publicidad. Especial mente en la piscina.
Stayed 4 nights in Oct 2025

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service
Booked my room on Expedia. Showed up and they told me that room wasn’t available. Told me my only option was to stay at their other hotel 4 blocks away. My booking was non refundable, so off I went. Other hotel was fine, but I won’t stay here again. There’s other options. I stay here every month and feel like I was treated poorly.
Stayed 2 nights in Oct 2025

6/10 Okay

tyonna

Travelled with partner
Liked: Cleanliness, staff & service
I liked the area but the noise in the front was abit hard to sleep. Im happy with where they put us after. Also, beds are abit hard and pillows were too big for my neck. The service was good and loved the ac. I loved that it was walking distance to alot of things.
Stayed 5 nights in Sep 2025

10/10 Excellent

Gabriel

Liked: Staff & service, amenities, property conditions & facilities
Perfecto
Stayed 2 nights in Sep 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Lo mejor de el hotel los dos recepcionistas Samuel y Nicoles ellos muy atentos y rápidos. La piscina es no aceptable llegamos sábado y recién se limpió miércoles cuando entramos en ella es tan pequeña que nos llegó el agua a la rodilla. Muy limpia los cuartos y amplios
Cuarto en el último piso. Pero había una pasillo y tocaba cerrar las ventanas para que la gente no viera hacia adentro
Stayed 8 nights in Aug 2025

2/10 Terrible

Hortencia

Stayed 3 nights in Aug 2025

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches were all over the room and the staff would try to extort you for more money when you leave creating issues that had already existed and trying to charge for it. I do not recommend this place.
Stayed 8 nights in Jun 2025

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