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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Exterior
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Premium bedding, free minibar, in-room safe, blackout curtains
6 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
Beach bar

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪1 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪19 min walk‬
  • Place, Playacar Golf Club
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Queen Suite

Queen Suite

Queen Suite

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family King Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family King Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Family Master Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family Master Suite

  • Garden view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for King Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

King Suite

10.0 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family King Suite Ocean View

Family King Suite Ocean View

Family King Suite Ocean View

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for King Suite Ocean View

King Suite Ocean View

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Swim Out King Suite with Bathtub

Premium bedding, free minibar, in-room safe, blackout curtains

Swim Out King Suite with Bathtub

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Meditation Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Meditation Suite

  • Garden view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Meditation Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Meditation Suite Ocean View

  • Sea view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Swim Out Meditation Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Swim Out Meditation Suite

  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Swim Out Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Swim Out Family Master Suite

  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Swim Out Queen Suite

Swim Out Queen Suite

Swim Out Queen Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Palmaïa-The House of AïA: All Inclusive Wellness Resort. During your stay, you're just a quick walk from Playacar Beach. Enjoy features like free WiFi in public areas and free self parking, plus 6 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy Mediterranean cuisine with ocean views at MAR DE OLIVO, one of the property's 4 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools
  • Treat yourself to body scrubs, hydrotherapy, or facials at the spa
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, complimentary bicycles, and yoga classes
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen property is smoke free.

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children under 10 years old are not permitted.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 588 out of 646 reviews
Rating 8 - Good. 35 out of 646 reviews
Rating 6 - Okay. 10 out of 646 reviews
Rating 4 - Poor. 9 out of 646 reviews
Rating 2 - Terrible. 4 out of 646 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely home away from home & worth every penny. If you want to he treated like royalty you should definitely book this resort.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food
Stayed 3 nights in Mar 2026
Verified

8/10 Good

clarissa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, variety of restaurants, lush surroundings in jungle
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities
Rooms were spotless and staff great
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Joaquim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Madhubanti

Liked: Cleanliness, amenities, property conditions & facilities
Incredible resort.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with amazing food and amazing people!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible endless ocean views! The most wonderful resort in terms of wellness amenities, comfort, beauty and luxury!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Janna

Liked: Cleanliness, amenities, property conditions & facilities
Incredible hospitality
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was visible from my room. Everything was just perfect. Highly recommended
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, amenities
How everyone treated us with love!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Evan

Liked: Cleanliness, amenities, property conditions & facilities
If you're on the fence, just book it. Incredible resort and exactly as advertised.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

JEFFREY

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Aniruddha

Liked: Cleanliness, staff & service, amenities
Everything was amazing
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Everything stands out as excellent! This was our second visit in three months and we are already planning our next visit!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this place is first class and designed to promote a healthy and restorative stay. Too many superlatives to list, but the quality of the food, service, room and wellness activities stand out.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Natalia V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning resort - we keep coming back … it’s our 5th time here!!!
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Joseph Thomas Grappone

Liked: Cleanliness, amenities, property conditions & facilities
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and food
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
This place is truly magical and words can’t express how perfect this place is.. if your looking for a healthy experience for your mind, body and soul this place delivers..
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Raven

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
Stayed 2 nights in Oct 2025

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