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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

A beach with thatched umbrellas and sun loungers aligned along the shore.
Property video
An aerial view of a resort with a large central pool surrounded by lounge areas and palm trees.
A wooden boardwalk with a metal railing, surrounded by dense greenery.
A spacious indoor area with wooden columns, rows of chairs, and tables, suggesting a dining or meeting area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪18 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪30 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(76 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (deluxe)

A modern hotel room with a large bed, a sofa, and a nightstand with a lamp.

Junior Suite (deluxe)

8.2 out of 10
Very good
(111 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Platinum)

A modern hotel room with a large bed, a separate sitting area, a bathtub, and a glass shower enclosure.

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Round Bed (Honeymoon)

A modern hotel room with a large bed, a sofa, a desk with a fruit bowl, and a view of the outdoors.

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Round Bed, Swimout (Honeymoon)

A modern outdoor pool area with lounge chairs, a hot tub, and a purple chair.

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Hot Tub (deluxe)

A modern hotel room with a large bed, a sofa, and a nightstand with a lamp.

Junior Suite, Hot Tub (deluxe)

8.4 out of 10
Very good
(7 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to body wraps, detox wraps, or hydrotherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
  • Guests love the breakfast and restaurant
  • 12 minutes by car from Quinta Avenida and 8 minutes from El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A business center and 2 meeting rooms are available. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 2 outdoor tennis courts
  • 4 outdoor pickleball courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Cooking classes
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Humane treatment of captive wild animals
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 8:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Platinum Yucatan Princess Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.35 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 8:00 PM and 9:00 AM.
This property enforces a strict dress code in the restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1747 out of 3125 reviews
Rating 8 - Good. 728 out of 3125 reviews
Rating 6 - Okay. 369 out of 3125 reviews
Rating 4 - Poor. 141 out of 3125 reviews
Rating 2 - Terrible. 140 out of 3125 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved it and will stay again
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Brent Luis Liwanag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Robert Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sports pool/ bar was amazing and loved how they had activities to do thought the day!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and amazing staff and a great option that you can go to the sister resorts for dinners or to just enjoy their facilities. Would stay here again
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

carlos l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I have been so far
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean with helpful and friendly staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ever Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and everything was fantastic
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Clariza Adakwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Huge rooms. The resort was at 55% capacity so it was nice and empty at the time
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

jucara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffing were so nice and friendly, clean place. Good food
Stayed 7 nights in Apr 2026
Verified review

6/10 Okay

AZRA

Nice property, very chill.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Megan Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was amazing and never felt crowded. The room was great, very spacious. Everything was clean, staff was amazing and the food was great, even at the buffet!
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, amenities
Clean room, great staff, food delicious.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Joey

Liked: Staff & service
Great experience.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice, very clean, very good food which is rare for all inclusive
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. Staff were awesome. Pool was great and food was top notch, there was always a variety of food to eat from the buffet breakfast, luch and dinner. Overall experience was exceptional.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Bobbie-Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful resort with really good food and excellent people to deal with only downside was the beach and the sea seaweed which was not the hotel’s fault
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities
Our room was great and the staff was wonderful.
Stayed 12 nights in Feb 2026
Verified review

8/10 Good

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent from the bellboys to the cleaning staff. The hotel is starting to show wear but is well kept.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some pools could Be cleaned more But cool vibe
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Tanya L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up pools were amazing. All staff pleasant
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, amenities
Great resort, clean, friendly staff
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Ana Laura

Liked: Cleanliness, staff & service
Staff was amazing, the rooms were OK but a bit outdated.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could have been better. Clean room, nice stage swim out suite was very nice.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, amenities, property conditions & facilities
Swim out room was excellent. Staff were fun and kind. Great place to stay.
Stayed 3 nights in Feb 2026

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