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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

Relax in a shaded beachside haven with lounge chairs and lush greenery surrounding the ocean.
Property video
Relax by the serene pool surrounded by lush greenery and manicured lawns.
Stroll along the winding boardwalk through lush surroundings, taking in the serene atmosphere.
Stroll through a serene corridor lined with lush greenery and natural elements.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Relax by the pool surrounded by palm trees and shaded cabanas.

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Contemporary hotel room with a large bed, tufted headboard, and two bedside tables with lamps.

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Relax in this serene hotel room featuring a plush bed and a stylish armchair.

Junior Suite (deluxe)

8.4 out of 10
Very good
(88 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Relax in this serene hotel room featuring a plush bed and a stylish armchair.

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Relax in a serene space with a large bed, sofa, and desk, offering a view of palm trees and the sky.

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Relax in a spacious room with a double bed, bathtub, and large window.

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(57 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, manicures and pedicures, or deep-tissue massages at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests love the restaurant and breakfast
  • 12 minutes by car from Quinta Avenida and 12 minutes from Tres Rios Ecopark
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
This property enforces a strict dress code in the restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1466 out of 2760 reviews
Rating 8 - Good. 671 out of 2760 reviews
Rating 6 - Okay. 345 out of 2760 reviews
Rating 4 - Poor. 139 out of 2760 reviews
Rating 2 - Terrible. 139 out of 2760 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Always fun!
Stayed 5 nights in Apr 2025

10/10 Excellent

Caitlyn Carmen, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Mexico - absolutely loved it. Food was ok but I’m extremely picky! It was gorgeous and I’d definitely go back. Had so much fun and great service.
Stayed 6 nights in Apr 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Emily Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one I would come back to. The entertainment staff were amazing and made us feel like family! Luna, Betto, Johnny and Ramsey were such a pleasure every day and were some of the kindest people I have ever met. They truly made our vacation and are a main reason why we would come back! The shows at night were also a highlight and the staff often got involved in them and even had audience come on stage. Food was amazing but dinner options are not ment for large groups, we had a group of 8 and although “no reservations” were needed we needed to wait up to 2 hours to be sat at the table and were often split into 2 groups of 4. The actual dinner took very long to serve and we often had to ask for the courses to be hurried along when our waiters would go missing. Front lobby staff and bartenders were not very outgoing or helpful and we often felt we were bothering them. It really depended on the server… either perfection or 30 min looking for someone to bring you a water. Pools were clean and we spent time by the “fun pool” where activities took place, there are quiet areas that were more relaxing but my group went for the more “party” time in addition to some relaxation. This resort is a good medium for party and relaxing and allows you to have both options. Overall I would recommend this resort but if you are someone who is apart of a large group and you don’t have patience, this resort is not for you unless you are planning to eat the buffet every day.
Stayed 8 nights in Apr 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time back to this resort, and it was exactly as we remembered it. You can party at the activity pool, or if you want to be quiet and romantic you can find a spot at the quieter pools or your swim out (highly recommended). The staff was incredibly friendly and knowledgeable. It didn’t feel like there was a language barrier at all! We also got a message at Spa Princess and they were phenomenal. 5 out of 5 - Highly recommend!
Stayed 5 nights in Apr 2025

8/10 Good

Isaac

Liked: Staff & service
A.C didnt work ..
Stayed 4 nights in Apr 2025

8/10 Good

Jenette, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and accommodating.
Stayed 4 nights in Apr 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean. The staff especially Israel are amazing and very helpful and are always smiling. There is lots of food choices. Plenty of entertainment. I will be back!
Stayed 5 nights in Apr 2025

8/10 Good

Geneva

Travelled with partner
Liked: Cleanliness, staff & service
Smaller pool with limited lounge chairs. One swim up bar. Food was okay.
Stayed 7 nights in Apr 2025

10/10 Excellent

Elizaberh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this resort and it doesn’t disappoint. The staff is super helpful and always very friendly. It’s always a good time there. Tons of shows and activities to do throughout the day. The swim up balcony room is a must!
Stayed 5 nights in Apr 2025

10/10 Excellent

NICOLE, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!! We will be coming back!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Breanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every part of this resort. Beautiful property and wonderful staff. Cant wait to go back. Do yourself a favor and upgrade your room to a swim out, WORTH EVERY PENNY! We loved ours! If your contemplating on which resort to stay at, you wont regret this one!
Stayed 6 nights in Mar 2025

10/10 Excellent

Shannon

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been 6 times and highly recommend it
Stayed 7 nights in Apr 2025

6/10 Okay

Kyle

Stayed 7 nights in Apr 2025

10/10 Excellent

Eric

Stayed 6 nights in Apr 2025

10/10 Excellent

Tali

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, room service was excellent, early in am. Room was clean and very comfortable, with all necessities. Wish they had some snacks stocked though in the room, but there were plenty of drinks
Stayed 5 nights in Apr 2025

10/10 Excellent

Ryan James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and well kept. The staff were amazing very freindly and they had service with a smile.. The food was great although we only ate at the rodeo grill and the Italian restaurant for the al acart options.. we fount the buffet was great and always had something good to eat. All in all it was a great time . We met alot of great people here it was nice !
Stayed 7 nights in Apr 2025

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

James Robert

Travelled with partner
Liked: Cleanliness
Overall not bad. The food was good, be nice to have good Mexican food / tortilla chips and salsa available all the time. The swim up rooms are great and for the price you won't find better, if that's your thing. If you're beach people definitely do not come here. Terrible beach, more rocks than sand if you go in the water. Crews work hard to keep the seaweed cleaned up but it's just not a good beach area. Go to Negril if you want a great beach. The cost to get to the resort is ridiculous also. All major resorts should have their own shuttle service. Staff was okay. Some bad some some not. I shouldn't feel like I'm bothering you just for a drink at the bar. They do a great job keep the premises clean the kept up. Rooms are starting to show their age but their clean and good enough for the cost. 3 out of 5 unless you expect a good beach than 1.5 out of 5.
Stayed 4 nights in Apr 2025

6/10 Okay

Anya

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

Khalilah

Stayed 5 nights in Mar 2025

8/10 Good

Leanna

Stayed 7 nights in Mar 2025

8/10 Good

Shamma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Apr 2025

10/10 Excellent

Breanna costner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

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