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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Lobby
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All-inclusive
  • Spa
  • Parking included

Explore the area

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Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(75 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

8.2 out of 10
Very good
(103 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to massages, manicures and pedicures, or facials at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests love the breakfast and restaurant
  • 12 minutes by car from Quinta Avenida and 8 minutes from El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
This property enforces a strict dress code in the restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1721 out of 3104 reviews
Rating 8 - Good. 731 out of 3104 reviews
Rating 6 - Okay. 367 out of 3104 reviews
Rating 4 - Poor. 139 out of 3104 reviews
Rating 2 - Terrible. 146 out of 3104 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Colin Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice stay, enjoyed it a lot. Staff were great. Entertainment staff were very energetic and social, cleaning staff were very professional and polite, food and beverage staff were also professional and friendly. The only thing I didn’t like was being pressured into buying massages, excursions, gifts, etc. I think if people want these things they will approach them, it shouldn’t be the vendors approaching us. I will likely stay at a different resort next time because of this, but the food was good, weather was good, room was good, overall a wonderful time.
Stayed 6 nights in Feb 2026

6/10 Okay

Vladimir

Room could have been cleaner
Stayed 7 nights in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, amenities
Great resort, clean, friendly staff
Stayed 5 nights in Jan 2026

10/10 Excellent

Khaymia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I traveled for my birthday. Nov. 20-23. We stayed in the room with the jacuzzi outside and also a soaking tub in the room. The suite was very spacious and nice looking. Some minor updates needed but overall it was a good stay. The speciality restaurants were good; the steakhouse was my favorite. The food was good with plenty of options. I don’t drink alcohol so the nonalcoholic beverages were lacking. I enjoyed my stayed here overall.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Building 5 platinum swim out was outstanding. Massages at the spa were wonderful. Food was great. Entertainment was brilliant. Beach a small tho.
Stayed 7 nights in Jan 2026

10/10 Excellent

Carol

Liked: Cleanliness, amenities, property conditions & facilities
Place was great! A lot of solitude but you can spend time with others at the party pool. Room service and housekeeping was prompt. Restaurants were good. Jeremiah was a great bartender.
Stayed 4 nights in Jan 2026

6/10 Okay

MELLISA Lynn

Stayed 7 nights in Jan 2026

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the platinum pool bar was relaxing and the bartender incredibly attenive
Stayed 7 nights in Jan 2026

8/10 Good

John H, Chilliwack

Travelled with partner
Liked: Amenities, property conditions & facilities
Rooms was nice and clean, quit often the forgot to fill fridge with water bottles, or they forgot the towels, otherwise okay
Stayed 14 nights in Jan 2026

10/10 Excellent

Henry

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Jan 2026

10/10 Excellent

Abdramane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great customer Service !
Stayed 3 nights in Jan 2026

6/10 Okay

Dale

Stayed 15 nights in Jan 2026

6/10 Okay

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
The rooms and grounds were very clean. The staff very good. Entertainment mediocre. Food good but nothing spectacular. The swimming pools were freezing cold water and my room had only tepid chilly water in the shower so I avoided washing my hair. I was told at the front desk to let it run for a full 5 minutes to heat up, but that did not do the trick. This resort does not have the tropical feel that one would want when visiting the area as it is mostly granite and concrete buildings with a tiny tiny rocky beach.
Stayed 3 nights in Jan 2026

10/10 Excellent

Frank Makonnen

Stayed 7 nights in Jan 2026

8/10 Good

Chynna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great! We had a swim Out room allowing us to sit poolside at the Main pool right out of our room. The staff was very friendly and kind. Most food was good with some variances. The staff that puts on the shows does a great job also!
Stayed 3 nights in Jan 2026

8/10 Good

Michael

Stayed 7 nights in Jan 2026

8/10 Good

Michael

Travelled with group
Liked: Cleanliness
Leaving a 4 star because we really did have a great time but this resort has some flaws. I wouldn’t be a repeat customer. Will you have a great time? Yes. Will you eat decent food for a resort? Yes. The drinks are not good. The sour bar mix they use has an odd flavour, and whatever they clean the reusable plastic cups with leaves this strange taste to the drinks. Bruschetta restaurant is the best. We got upgraded to platinum room for free by being Expedia gold members. However, our room on the platinum side was directly across from the disco so the music was blasting till 1am. It never kept me and my husband awake but I could definitely see it affecting others. The rooms are dated, the showers need some serious upgrades. The grout is deteriorating and I thought at one point a mushroom would grow from the corners. Beds are moderately comfy and the auto AC keeps the room at a comfortable temperature. The chlorine pools are very well maintained, they do a great job keeping them clean. Foam party at the pool was fantastic Room cleaners are great. The beach is not great.. rocky and lots of seaweed. You have to walk 4-5 mins down to the sunset family side to get consistent sand. My husband actually injured his foot on a rock. Beware of the beach excursion sellers. They say the cenote is private tour and it is a large group. Also they will quote you in USD, then convert it to pesos and charge you $20MXN to $1USD convert rate. (Written by wife, 3 couples trip ages 28-40)
Stayed 1 night in Jan 2026

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at several true 5-star resorts, and in my opinion this property felt closer to a 4-star experience. Some bars seemed outdated, and while the room was comfortable, it did show some age. We stayed for eight days. Pros: Food is subjective, but as a picky eater I really enjoyed it. The beach grill was a hidden gem we didn’t find until a few days in and was one of our favorite spots. All restaurants had good food, though service was inconsistent. At times we waited a long time for water or drinks, and the Rodeo Grill took over two hours from seating to dessert. The grounds are very well maintained, staff was friendly and helpful, and there are plenty of pools to choose from depending on your vibe. Cons: Restaurant service was often slow. At the buffet, our server frequently came to the table only once during the entire meal. The constant selling of spa services was frustrating. Spa staff are positioned throughout the resort, so you’re pitched promotions multiple times a day, which gets old quickly. Washcloths were extremely hard to get and rarely restocked, requiring calls to the front desk and long waits each day. The basic internet was very poor, and you have to pay about $20 per week/per device for usable speeds. Streaming wasn’t realistic without upgrading. The beach was very small and not very appealing during our January stay. Overall: It’s a good resort, but nothing special. Having stayed at higher-end properties, I wouldn’t return.
Stayed 8 nights in Jan 2026

8/10 Good

Dehlia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant and very fast and efficient. Check in was a bit delayed as only one check in person working making the air time about 35+min. Hotel was clean and the only issue we had was a clogged toilet during first night. The staff was called and came up within minutes to assist. Food options are all over. I would suggest visiting sister locations as this buffet seemed blended on flavor. A lot of varieties. Swim up bar was great and bartenders were fast and entertaining. Don’t forget the have men bring long pants as most of the food spots require and this was unfortunate as we only got a note about being dressed to enter and no dress shorts are allowed.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kenny

Stayed 6 nights in Jan 2026

10/10 Excellent

Angela, Aurora

Liked: Cleanliness, amenities, property conditions & facilities
It was a wonderful vacation! The food was excellent, varied every day, catering to all tastes and cuisines! The staff was attentive! The room cleaning was superb. The grounds were beautiful and well-maintained! The sea and beach were also great, though there were some rocks at the entrance to the water that were a bit uncomfortable. Otherwise, everything was perfect! I would definitely come back!
Stayed 7 nights in Jan 2026

8/10 Good

Lenin Alexis, Courtlandt manor

Stayed 3 nights in Jan 2026

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities, always felt cared for
Stayed 7 nights in Jan 2026

8/10 Good

Christel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff like Enrique the bellhop and Christel at concierge. The entertainment staff was fabulous for pool activities. Would have been nice if all restaurants were open to try.
Stayed 6 nights in Jan 2026

2/10 Terrible

James

Stayed 7 nights in Jan 2026

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