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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
VIP Access

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Exterior detail
8 bars/lounges, 2 poolside bars, beach bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

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Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(72 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

8.2 out of 10
Very good
(101 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

8.2 out of 10
Very good
(18 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

8.0 out of 10
Very good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Platinum Yucatan Princess Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the free breakfast at Platinum Yucatan Princess Adults Only - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free WiFi in public areas and free self parking, plus 13 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Yucatan, one of the property's 6 restaurants and 8 bars/lounges
  • Take a swim in the 13 outdoor pools or soak in the hot tub
  • Treat yourself to deep-tissue massages, hydrotherapy, or reflexology at Princess Spa Platinum
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and a steam room
  • Guests love the breakfast and restaurant
  • 8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Kotatsu - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Bruschetta
  • Kotatsu
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.29 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
This property enforces a strict dress code in the restaurants.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1680 out of 3023 reviews
Rating 8 - Good. 708 out of 3023 reviews
Rating 6 - Okay. 358 out of 3023 reviews
Rating 4 - Poor. 141 out of 3023 reviews
Rating 2 - Terrible. 136 out of 3023 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Gina Marie, Whippany

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love the employees at this resort they’re wonderful and attentive and always happy. I’ve been here twice. First time was in the spring. We couldn’t go in the ocean because it was loaded with Sargasso seaweed. This time it was December and you could get in the ocean, but there are so many rocks on the ocean floor. It makes it difficult to get out. The pools are nice. The entertainment is really good at this resort. Many of the people that I have met here are repeat customers. I think it’s a great place to unwind.
Stayed 7 nights in Dec 2025

10/10 Excellent

Maleke

Liked: Cleanliness, amenities, property conditions & facilities
Great stay, staff, events and food
Stayed 3 nights in Dec 2025

10/10 Excellent

Amanda Dawn, Regina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, staff friendly and welcoming.
Stayed 10 nights in Dec 2025

8/10 Good

Hope Helena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort. One shower was not working in our room though. Additionally ac was a bit noisy. Everything else was amazing
Stayed 7 nights in Nov 2025

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, food.
Stayed 6 nights in Dec 2025

6/10 Okay

Barry Lynn

Travelled with partner
Disliked: Amenities, property conditions & facilities
The resort was ok. Definitely was expecting more since it stated 5 stars. The room was ok. Had a moldy smell to it. The pillows were very hard and bed was worn down. When we called for room service it was not a friendly experience. But now for the good review. The servers at the Buffett was super sweet. Very attentive and remembered our drinks. Overall the property had a lot of potential if they took time into it to update.
Stayed 6 nights in Dec 2025

6/10 Okay

Zahra

Travelled with family
Liked: Staff & service, property conditions & facilities
The food is subpar. Cold, and not much variety for any type of dietary restrictions. Barely any veggie options, all pork/beef/chicken. Also the beach is terrible. There aren’t towels you have to bring your own from the room. I’ve never been to a hotel or resort like that. There are always towels at the beach.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice reaort
Stayed 3 nights in Dec 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is always excellent, this was our our second time here. A few things we’re spoiled at other places, they don’t provide here. Towels poolside, wine in your room. All wine is bad unless you pay extra. Food is mediocre as well as entertainment. The beach is not good, very rocky in the water. However, Great beachside food and bar. The pools are nice, two swim up bars, one is party time one is laid back. Our swim out was great! The gym is very nice!!! Also enjoyed at night they have live music, great setting/atmosphere. Overall a 4 star stay for us.
Our swim out
Stayed 5 nights in Dec 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Service staff is great
Stayed 7 nights in Dec 2025

10/10 Excellent

Diana, Clifton

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Shivan

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Dec 2025

10/10 Excellent

Pedram

Travelled with group
Liked: Cleanliness, staff & service, amenities
it was great
Stayed 7 nights in Dec 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendliest and most courteous staff ever. Activities were varied and engaging. Very fun atmosphere.
Stayed 9 nights in Dec 2025

10/10 Excellent

Andrea

Liked: Cleanliness, amenities
Bell hops were polite, most of the staff, and amenities. The shuttle was convenient. Housekeeping was pretty efficient and cleaned the place daily. The buffet choices are pretty good as well.
Stayed 3 nights in Dec 2025

10/10 Excellent

Areli

Stayed 3 nights in Dec 2025

10/10 Excellent

Mikayla Rose

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Wonderful
Stayed 9 nights in Dec 2025

2/10 Terrible

Karla

Stayed 6 nights in Dec 2025

10/10 Excellent

David, Stony Plain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, great food.
Stayed 14 nights in Nov 2025

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness, amenities
Clean rooms everyday. Staff were friendly and the swimout is a must!! Food overall was good!
Stayed 14 nights in Nov 2025

8/10 Good

Taraneh Sadat

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, great food, excellent service!!
Stayed 6 nights in Dec 2025

10/10 Excellent

nadia nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the service at restaurants to the bar was amazing. Food always gppf and fresh
Stayed 6 nights in Dec 2025

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the WORST experience at this place! DO NOT let them put you in building #2 !! Anything starting with a 2… 2107 was the room we stayed in and it smelled like mold/must terrible! I never write a bad review but this was awful. My allergies were insane. Also the Coati things were on our balcony, pooping a d peeing all over! one night when I came back into the room, a Coati was IN. The room!! Getting into our snacks! We moved to building 5 after 3 nights and that was better, but they were not helpful in getting our reservations fixed or helping us extend our stay because our flights were delayed!! I will never go back to this resort!! The ONLY bright point of the whole resort was the staff upon entry. Israel, and Javier were Amazing! They helped with any situation we had. Rafael in the lobby was helpful too, but Israel and Javier were the best.
Stayed 4 nights in Dec 2025

8/10 Good

Brennan Jose, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amenities
Stayed 7 nights in Dec 2025

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