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Riu Palace Mexico - Adults Only - All Inclusive

4.0 star property

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Photo gallery for Riu Palace Mexico - Adults Only - All Inclusive

A spacious lobby with a reception desk, large windows, and a chandelier.
A bar area with a marble countertop, bar stools, and a sign reading 'BAR CUBANO'.
A spacious lobby with a marble floor, green chairs, and a central seating area with tables.
A hotel lobby with a long row of seating, a patterned floor, and a large window on the right.
Four people running on a beach with clear blue water and a calm sea in the background.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪10 min walk‬
  • Place, Mayan Ruins of Playacar
    ‪14 min walk‬

Room options

Suite Deluxe

  • 47 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

Junior Suite (B2C-US)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, Garden View (U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Adults Only, U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Elite Club, Swim-Up, B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Suite (Swim-Up, B2C-US)

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite (Elite Club, Swim-Up, B2C-CA)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club,B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Riu Palace Mexico - Adults Only - All Inclusive

Catch some rays at the beach or spend the day relaxing at Riu Palace Mexico - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Riu Palace Mexico - Adults Only - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

5 outdoor swimming pools are on site along with a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Riu Palace Mexico - Adults Only - All Inclusive. During your stay, you're just a quick walk from Playacar Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 9 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the 5 outdoor pools
  • Treat yourself to massages at Renova
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes tennis courts, a gym, and a steam room
  • Guests have great things to say about the beach and the helpful staff
  • Just a 1-minute drive from Playacar Beach and 6 minutes from Quinta Avenida
Riu Palace Mexico - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Riu Palace Mexico - Adults Only - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a steam room. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Spa services, multilingual staff, and gift shops/newsstands are also featured at Riu Palace Mexico - Adults Only - All Inclusive. Free self parking is available. A complete renovation of Riu Palace Mexico - Adults Only - All Inclusive was completed in May 2026.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Miyagi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Julian
  • Krystal
  • La Dolce Vita
  • Miyagi

Things to do

  • 5 outdoor pools
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Sailing
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - May 2026
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Riu Palace Mexico - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Riu Palace Mexico - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1000 reviews
Rating 8 - Good. 191 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort , been here multiple stays and will continue to return even after the renovation Absolutely amazing place and staff
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food. We've been here 14 times. Service excellent!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very great time
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Yvonne D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property that is well maintained. Staff friendly and professional. Rooms are dated but clean. Overall, great experience. Food was okay for an all inclusive. Loved our stay.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean grounds, restaurants, perfect beach
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
We love everything about this hotel! Our third stay, and will be back again!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Aliaksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Roza

Liked: Cleanliness, amenities
Excellent wide clean beach, lots of shade, water was excellent! Food was great! New year celebration was perfect!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Cristofe

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place, the staff was incredibly nice, clean room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
A little out dated. Food was great staff was great
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Theresa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, would definitely come back again.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff very helpfull, and thw resort itself screams "VACATION"
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Yunzheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the specialty restaurants were a bummer but the main buffet restaurant Don Julian alone would bring me back. A plethora of options that were different every night we were there. Very friendly and helpful staff. The pools were a bit small but enough. Hetting drinks was very quick; did not have to wait more than 2 minutes any time.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Myung Soo

I only go to Riu on vacation for a reason -
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Blair

Liked: Cleanliness, amenities, property conditions & facilities
Rooms could use a little TLC, food could be elevated. Staff and service was great.
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Ryan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is not 5 stars. The staff that were there were fantastic. The hotel seemed understaffed. The rooms are awful. The food was better than expected but every restaurant had a 20 to 40 minute wait with tons of open tables. The white party and Sil disco or a ton of fun.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 4 nights in Sep 2025
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms…staff very friendly as our 3 time back to this hotel. Food is okay but not great…..pool and beach area are excellent for the property. 2 negatives….room card system not good and needs to keep on going to front desk to reset and room plugs for electronics are worn out. Overall would recommend as a good value and the staff make it very enjoyable.
Stayed 6 nights in Feb 2026

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