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Hotel Riu Palace Mexico - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Mexico - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
View from property
Jetted bathtub
Property amenity
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Breakfast included
  • Spa
  • Parking included

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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About this property

Hotel Riu Palace Mexico - All Inclusive

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Mexico - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Mexico - All Inclusive offers 434 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Riu Palace Mexico - All Inclusive. During your stay, you're just a quick walk from Playacar Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself to massages at Renova
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes tennis courts, a gym, and a sauna
  • Guests have great things to say about the clean accommodations and the beach
  • Just a 1-minute drive from Playacar Beach and 10 minutes from Xplor Theme Park
Hotel Riu Palace Mexico - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Mexico - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a meeting room and limo/town car service. A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Mexico - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Don Julian
  • Krystal
  • La Bodega
  • La Dolce Vita
  • Miyagi

Things to do

  • 4 outdoor pools
  • Bicycle storage
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Mexico - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Hotel Riu Palace Mexico - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1005 reviews
Rating 8 - Good. 196 out of 1005 reviews
Rating 6 - Okay. 86 out of 1005 reviews
Rating 4 - Poor. 29 out of 1005 reviews
Rating 2 - Terrible. 31 out of 1005 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ledion

Stayed 5 nights in Dec 2025

10/10 Excellent

Semion

Liked: Property conditions & facilities
Stayed 8 nights in Dec 2025

10/10 Excellent

Cristofe, Brockton

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place, the staff was incredibly nice, clean room
Stayed 3 nights in Dec 2025

8/10 Good

ernst

Stayed 10 nights in Dec 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Riu Palace! The staff are so welcoming. They work so hard to make your stay great! The grounds are well kept. The room was clean and beds comfortable. The food is amazing! The buffet has a great variety each day and the food gets replenished often. My kids loved the chocolate fountain. Each day there’s a different type of chocolate in the fountain. I loved the seafood variety. We ate at the steakhouse restaurant onsite and had a delicious lobster. We ate at the Japanese restaurant and liked the food. It’s a first come, first served which worked well. We never had to wait. There were some fun times at the pool such as the bingo games, foam party and the gymnastics show. Javi is a great server by the pool side. He remembered our names and what we like to drink. We loved the Riu white party over at Riu Tequila across the road. Early in the evening there’s face painting and balloons. It cost $10 US taxi to get from the playa del Carmen ferry to the Riu resort. I suggest dealing in pesos. There is a laundry service available. You have to pay by the item so it can really add up. So we didn’t use it. There’s a lot of laundry to do with a family. Too bad there wasn’t a self serve laundry room or a pay by the bag service. The beach was great. There’s lots of people swimming in front of the resort. The ocean is warm and has clear turquoise water. The sand is white and fluffy. I didn’t see many shells or fish. We can’t wait to stay here again!
Stayed 7 nights in Dec 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All was excellen
Stayed 10 nights in Dec 2025

8/10 Good

Raymond B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall RIU staff provided excellent services. We stayed at the palace and felt that we should have the option of having dinner at other RIU locations, in the area. Additionally, natural cleaning product should be used in hotel lobby as there was a strong chemical smell.
Stayed 5 nights in Dec 2025

10/10 Excellent

IRENA, Stockton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent resort. Perfect service. Very accommodating.
Stayed 7 nights in Nov 2025

8/10 Good

ILIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very painful to see how they cooked an expensive steak as fillets mignons or ribeye In my opinion you should put the best chefs at these types of cooking stations A couple of minutes more and you destroy the meat cut
Stayed 10 nights in Nov 2025

10/10 Excellent

Aliaksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Nov 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Stayed 8 nights in Dec 2025

10/10 Excellent

Tom

Stayed 5 nights in Nov 2025

10/10 Excellent

Robert

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff very helpfull, and thw resort itself screams "VACATION"
Stayed 10 nights in Nov 2025

8/10 Good

Erik

Stayed 5 nights in Nov 2025

10/10 Excellent

Juan M

Liked: Cleanliness, amenities, property conditions & facilities
Verry clean
Stayed 6 nights in Nov 2025

10/10 Excellent

Tatyana Aleksandrovna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good.
Stayed 8 nights in Nov 2025

10/10 Excellent

Sean

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort I’ve ever stayed in. Great dining options. Wonderful beach, high end all the way through. Will be back again and again.
Stayed 7 nights in Nov 2025

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
A short time after booking I saw theyvwould be closing to update the hotel, we decided to keep our
Stayed 4 nights in Nov 2025

10/10 Excellent

Amber Enid

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent selection of drinks and they even added an ice berg at my niece’s request! (Cerveza & lime slush) delicious. Everything was perfect for the wedding we attended except they didn’t put all the flowers in the bride/groom room after the wedding
Stayed 7 nights in Nov 2025

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Stayed 7 nights in Nov 2025

4/10 Poor

George

Travelled with family
Liked: Cleanliness, property conditions & facilities
The priority seems to be weddings. There were three weddings during our stay of three nights. The first two the pool bar (the only seating on the property with a view of the beach) closed early afternoon to accommodate the receptions. The third wedding was later in the day. The reception was held in the middle of the property adjacent to the rooms with an ocean view. The music was very loud, the lighting reminiscent of Ibiza, was permitted until 11pm. The food was sub par compared to the Palace Rivieria Maya. We found ourselves eating there the entire time and sitting on their patio as it didn't seem to close, regardless of whether a wedding was taking place or not. On a positive note the delightful man working the main entrance was an absolute delight!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kathy, Niles

Stayed 3 nights in Oct 2025

8/10 Good

Rickell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could have more beer options like Modelo or Pacifico. These beers are at almost every party in the USA so was odd they did not have. My husband was hoping to have more authentic Mexican options for breakfast. The staff was amazing and the property is always beautiful and nice. We will go back to this property it is very nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

jonathan

Stayed 8 nights in Oct 2025

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