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Ame Hotel Boutique & Spa

4.0 star property

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Photo gallery for Ame Hotel Boutique & Spa

Outdoor pool, pool umbrellas, pool loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Living area
Sauna, hot tub, steam room, 1 treatment room, massages
Executive suite with bathtub | Bathroom
Grand Presidential Suite Hot Tub with Balcony Collection

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Mamitas Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for King Suite with Balcony

Premium bedding, down duvets, Select Comfort beds, in-room safe

King Suite with Balcony

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony

Superior Double Room with Balcony

  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive suite with bathtub

Executive suite with bathtub

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Ame Hotel Boutique & Spa

A full-service spa, an outdoor pool, and a sauna are available at this hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, spa services, and concierge services.
Ame Hotel Boutique & Spa offers 31 accommodations with safes and slippers. Rooms open to furnished balconies. Select Comfort beds feature down comforters and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soul Spa has 1 treatment room. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Ame Hotel Boutique & Spa. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at Soul Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a steam room and a sauna
  • Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
Ame Hotel Boutique & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Ame Hotel Boutique & Spa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy continental breakfast daily from 8:30 AM to 11:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ame Hotel Boutique & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2500 per stay
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 200 for adults and MXN 200 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Ame Hotel Boutique & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 49 out of 84 reviews
Rating 8 - Good. 16 out of 84 reviews
Rating 6 - Okay. 8 out of 84 reviews
Rating 4 - Poor. 5 out of 84 reviews
Rating 2 - Terrible. 6 out of 84 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff support was lack pool was not advertised to be what it was tryed charging me for used towels that where clean will not stay here again
Stayed 6 nights in Feb 2026

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room was very clean and yhe staff was exceptionally kind. I spent 6 days and was very pleased. The spa downstairs was small but well thought out, and I had an excellent massage there as well
Stayed 6 nights in Feb 2026

8/10 Good

Marisela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The stay was good. They would come every day to change out the towels, make the bed and take out the trash. There was a learning curve on how to get the air conditioner to blow out cold air. Had to get maintenance to come clean out the shower drain, they came and took care of it right away. Great location between 5th and 10th avenue.
Stayed 7 nights in Feb 2026

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean , the staff is great . You are literally less than a minute walk to Quinta Avenida . The beach is about a 5min walk . It’s in the more quiet side of Quinta so don’t worry about any loud music and not being able to sleep . 38th street is not too far either .
Stayed 4 nights in Feb 2026

4/10 Poor

Justine

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty. Pictures of hotel weren’t accurate. Very noisy. When we asked for extra towels they didn’t have any clean ones. Pool area had broken and moldy chairs.
Stayed 1 night in Feb 2026

4/10 Poor

SHANTA, ETOBICOKE

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this property does not live up to its four-star rating. The lack of transparency regarding ongoing construction was a major issue, and the poor insulation between rooms only made matters worse. Its hard to justify the price tag when you can't get any rest. I will definitely not be returning!
Stayed 14 nights in Jan 2026

8/10 Good

Michael

Stayed 3 nights in Feb 2026

4/10 Poor

Shanene, Bloomfield

Travelled with partner
Liked: Amenities
The room smelled like mildew mold and old water. They put us in the back of the hotel pillows were dirty so were the towels in the bathroom…then the tv wasn’t working they refused to move us instead they racially profiled us and threatened to call authorities because they assumed we had marijuana in our room. The shower pressure was awful the water barely was hot. Next time I’ll stay at a resort. The location good for shopping and tourism but that’s it.
Stayed 3 nights in Feb 2026

6/10 Okay

Anna, Montreal

Travelled with family
Liked: Amenities, property conditions & facilities
The location is excellent — very close to the beach, supermarkets, and all the nightlife, bars, and restaurants. This makes it extremely convenient, but it also means the hotel can be quite noisy at night. The room was very large and bright, which we really appreciated. However, the kitchen was poorly equipped. When we arrived, there was only one frying pan and nothing else. The microwave wasn’t working, and the light in the extractor hood was broken. The administration ordered kitchenware for us, but we only received it after six days. The light bulbs were replaced, but the microwave was never fixed. The bed and pillows were very comfortable, but the bed itself is quite short. For anyone taller than 175 cm, this could be uncomfortable. We stayed for almost a month, and unfortunately, housekeeping was very inconsistent. During the last week, the room wasn’t cleaned at all — even the trash was not taken out. This was probably the biggest downside of our stay. Also, the room photos showed a large mirror, which was actually not present in the room. Despite all of this, I would still consider giving this hotel a second chance. Overall, it has good potential, and we might return again in the future.
Stayed 24 nights in Dec 2025

10/10 Excellent

THENEKHAM

Travelled with partner
Staff, good service and great location
Stayed 7 nights in Jan 2026

10/10 Excellent

Alberto

Stayed 4 nights in Jan 2026

10/10 Excellent

eduardo

Stayed 1 night in Jan 2026

10/10 Excellent

Wells

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel does not have a bar but the staff was very nice and helpful
Stayed 4 nights in Jan 2026

8/10 Good

MYUNGJIN, Long Beach

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and all staff are excellent.
Stayed 5 nights in Jan 2026

4/10 Poor

Tracey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean and beds comfortable. But this is not a 5 star hotel, 2.5. No amenities. 3 pool chairs, no pool service as advertised, no bottled water. Our room didn’t have balcony chairs, but they brought up 2 from the dining room. Staff are super nice and were helpful. The location is great… close to the beach and 5th in this area isn’t too loud. Starbucks and lovely French pastry shop are steps away!
Stayed 7 nights in Jan 2026

10/10 Excellent

Renata

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a great time at this hotel! Great location and service! Pool area is a must!
Stayed 3 nights in Jan 2026

6/10 Okay

HO

The room is clean. The staff are kind and very helpful. The swimming pool area needs to be upgraded. The internet was upgraded during the stay. The towels are old. This is not a 4-star hotel, but a 3-star hotel.
Stayed 4 nights in Jan 2026

10/10 Excellent

Isaac

Stayed 1 night in Jan 2026

10/10 Excellent

LUCIA

Liked: Cleanliness, amenities, property conditions & facilities
Great Location, just a few steps fron 5th st.
Stayed 7 nights in Jan 2026

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Great location and friendly staff. The location is excellent for the price, and the staff were very friendly and helpful throughout our stay. The pool area is nice, though not particularly impressive. Our initial room had a musty/mildewy smell, but the staff were accommodating and helped us change to another room that was better. The hotel uses multiple Wi-Fi networks, which made staying connected a bit difficult depending on where you were. There’s no bottled water in the rooms; instead, you fill bottles from a large water cooler in the lobby. Overall, we had a good stay and would still recommend it for the location and value.
Stayed 3 nights in Dec 2025

2/10 Terrible

Ibrahim, Elk Grove Village

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very Disappointing – Misleading Listing & Poor Service I stayed at this hotel from Dec 30–Jan 1 and booked two rooms with balcony and street view through Expedia. The experience was unacceptable. There is no real 24/7 front desk. After certain hours, only security is present. I landed around 6 PM and called the front desk many times before arrival — no one ever answered. Upon arrival, we were given rooms with a balcony but no street view, which is not what we booked or paid for. I showed them my Expedia confirmation, but they didn’t care, blamed Expedia, and then asked for $200+ per room to “upgrade” us to the exact room type we had already purchased. Basic amenities were missing — not even bottled water was provided in the room. The bathroom faucet is poorly designed and positioned so close to the sink that turning on the water causes it to splash everywhere, soaking you. Customer service was dismissive and unhelpful. This hotel clearly relies on misleading listings and inflated ratings. There are many better hotels around Quinta Avenida. Recommendation: stay away from this hotel.
Stayed 2 nights in Dec 2025

10/10 Excellent

Max

Stayed 4 nights in Jan 2026

2/10 Terrible

Gabriel

Stayed 1 night in Jan 2026

10/10 Excellent

Hany

Very clean rooms, super friendly staff, close & convenient. Will be back
Stayed 3 nights in Jan 2026

6/10 Okay

Bimal, South Barrington

Stayed 6 nights in Dec 2025

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