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The Royal Haciendas All Inclusive

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Photo gallery for The Royal Haciendas All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
6 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Aerial view
Balcony view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Playa 88
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

8.8 out of 10
Excellent
(73 reviews)
  • Ocean view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(28 reviews)
  • Beach view
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • Beach view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • Beach view
  • 134 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

9.8 out of 10
Exceptional
(61 reviews)
  • Ocean view
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

9.4 out of 10
Exceptional
(28 reviews)
  • Ocean view
  • 134 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

9.0 out of 10
Wonderful
(69 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Exterior
Occidental at Xcaret Destination - All Inclusive
Playa del Carmen
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 5,312 reviews
The price is €223
includes taxes & fees
19 May - 20 May
Occidental at Xcaret Destination - All Inclusive

About this property

The Royal Haciendas All Inclusive

Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with facials, body wraps, or massages at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Guests really like the accommodations for the overall comfort and cleanliness
  • 11 minutes by car from Quinta Avenida and 11 minutes from Playa del Carmen Main Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-013-002459/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1102 out of 1942 reviews
Rating 8 - Good. 463 out of 1942 reviews
Rating 6 - Okay. 238 out of 1942 reviews
Rating 4 - Poor. 75 out of 1942 reviews
Rating 2 - Terrible. 64 out of 1942 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Shelby, Brooklyn park

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Royal Haciendas! Having the all inclusive was definitely worth it, the food was great and drinks were delicious. We were so impressed with how clean everything was, not just our room but the property. Staff were continuously cleaning and doing projects to keep the resort lovely. The staff for the kids club were amazing, we participated in the face painting, pinata making, and pinata party- our daughters had a blast! I can't give enough praise to how nice the staff were, so many people were amazing. Oscar really stood out to us as we left our toddlers spoon at breakfast, he washed it and when he saw us later on the resort brought it to us. Oscar engaged with our kids and made them laugh, he was a delight to talk with. Hector, Josefina, and many others were also wonderful! I think the only thing I would say would be that the hot tub could be warmer and it would be nice if you could make reservations for Los Morales and Kinoko a few days in advance instead of the day of but other than that everything was amazing!
Stayed 7 nights in Jan 2026

10/10 Excellent

Imad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean amenities and all the staff were amazing. Definitely will be back
Stayed 7 nights in Jan 2026

8/10 Good

Dino Cletus

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms were great, staff was awesome, couple minor glitches that were rectified quickly. Food was good and never any lineups. Beach and ocean is in a state of recovery but appears that they are taking steps to maintain. Pools are lovely. Lots of entertainment and things to do for all ages.
Stayed 9 nights in Jan 2026

10/10 Excellent

Crystal

Stayed 4 nights in Dec 2025

8/10 Good

carole Ann

Liked: Cleanliness, property conditions & facilities
Staff was great. Food was moderate. The exclusive restaurants were good, but there was only two.
Stayed 8 nights in Jan 2026

10/10 Excellent

Lisa

Stayed 7 nights in Jan 2026

6/10 Okay

Daniel

Stayed 10 nights in Jan 2026

6/10 Okay

Nichol

Stayed 7 nights in Jan 2026

6/10 Okay

DONALD

Travelled with group
Liked: Cleanliness, property conditions & facilities
Service was slow many times through our stay. Hot tubs was a little warmer than pool. Food was good. Entertainment like karaoke the DJ only lasted a hour by time they got started and shut down and run everyone out.
Stayed 5 nights in Jan 2026

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for 10 days and had a wonderful vacation, our room was perfect the staff were so friendly and helpful. Food was amazing for an all inclusive and the kids enjoyed the kids club. Beatrice at Reception was always welcome and willing to go the extra mile. Regina our room maid always left such beautiful little touches making the kids smile and us feel very special and kitziana in the kids club was amazing with the boys. Looking forward to coming back again in the future
Stayed 10 nights in Jan 2026

8/10 Good

Jordan

Stayed 10 nights in Jan 2026

10/10 Excellent

Daniel Lawry

Liked: Cleanliness, amenities, property conditions & facilities
Just ended our stay at The Royal Haciendas. The 10 days flew by. The set up is unique… one side is a little more ‘busy’ and the other more relaxed. Lots for you to do and no extra charges… played tennis, beach and pool volleyball, kayaked, boogie boarded, played Texas hold ‘em poker, evening entertainment. You can participate as much or as little as you want. The staff is very friendly and do their best to meet your needs. Our room was clean and well maintained. Definitely a place to return to again.
Stayed 9 nights in Jan 2026

10/10 Excellent

Randolph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food and clean beautiful rooms. Helpful and kind staff. Great family vacation.
Stayed 6 nights in Jan 2026

4/10 Poor

Ken

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2026

10/10 Excellent

Layal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort is super clean and very family oriented! Our kids loved the kids club and water park. The staff is absolutely amazing and friendly. However, It's unfortunate what has happened to their beach and all the seaweed present. We did not like the view of the large sand blocks in the water, it's hard to avoid seeing sitting on the beach. We do wish that there were shows at night white there wasn't anything to do after dinner other than walk around or go back to the room.
Stayed 4 nights in Jan 2026

10/10 Excellent

Justin

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Room layout was perfect for a family of 6. The resort was immaculate, staff were very friendly and food was superb. There are tons of activities for all ages, plenty of pools to cool off and a decent sized beach, despite erosion issues. The rental shop is well equipped with sports equipment, decently equipped fitness centre and we would highly recommend booking a tour with Jesus onsite at the resort. Seamless vacation, would book there again in a heartbeat!
Stayed 7 nights in Jan 2026

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! Food, service, room, pool. We were happy with everything. We stayed for a week with our 8 year old son. He enjoyed the pool very much! He was just upset that he could not go up the swim up bar to get himself drinks, as every other resort we've been to, he was able to do that.
Stayed 7 nights in Jan 2026

8/10 Good

shannon

Stayed 4 nights in Jan 2026

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Q
Stayed 6 nights in Oct 2025

10/10 Excellent

Timothy M.

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, staff was welcoming and helpful.. Food was wonderful and varied. On site entertainment was great. Will definitely stay again.
Stayed 15 nights in Jan 2026

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love everything about the Royal Hacienda from the facilities to the food to clean, huge pools and hot tubs and the landscaping an extra shout out to these staff members- photographers Michelle and Gadiela- Entertainment Hector and Ileana, and Servers Francisco, Jeremiah’s, Jose, Aldo, Oscar, Saul, and Security Cipriano. Without them, this will not have been the same wonderful family experience.!
Stayed 7 nights in Jan 2026

8/10 Good

Georgie Adrianna

Travelled with family
Liked: Cleanliness, property conditions & facilities
I personally had an amazing time overall. The room was spotless, the food was great, and getting restaurant reservations was easy. What made me uncomfortable was the repeated pressure to attend a timeshare meeting. Even after I said no multiple times, it wasn’t respected. The employee emphasized that this was how he makes his living and attempted to guilt-trip us into attending the meeting. There was also a heavy emphasis on members, which made it confusing why non-members are allowed to book. That part took away from an otherwise great experience.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sheri Jo-Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and beautiful. The staff was amazing and the food was good. We enjoyed the yoga classes, the gym and the pool.
Stayed 14 nights in Nov 2025

10/10 Excellent

Denise De La Garza, Corpus Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, well maintained property. The staff and the restaurants were amazing!
Stayed 3 nights in Jan 2026

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