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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

Exterior
6 outdoor pools, pool umbrellas, pool loungers
Aerial view
Beach/ocean view
6 outdoor pools, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Gran Coyote Golf
    ‪8 min drive‬
  • Quinta Avenida
    ‪13 min drive‬
  • Playa del Carmen Main Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

In-room dining

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

  • Beach view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

  • Beach view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Beachfront

  • Beach view
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Pillow-top beds, in-room safe, individually decorated

Deluxe Junior Suite

  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

43-inch plasma TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

Pillow-top beds, in-room safe, individually decorated

Run of the House

  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Pillow-top beds, in-room safe, individually decorated

Deluxe Villa

  • Ocean view
  • 134 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4203)
The price is €210
for 1 room
includes taxes & fees
19 May - 20 May
Occidental at Xcaret Destination - All Inclusive

About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body wraps, body treatments, or massages at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Guests really like the accommodations for the overall comfort and cleanliness
  • 13 minutes by car from Quinta Avenida and 13 minutes from Playa del Carmen Main Beach
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Stereo
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1042 out of 1790 reviews
Rating 8 - Good. 420 out of 1790 reviews
Rating 6 - Okay. 198 out of 1790 reviews
Rating 4 - Poor. 75 out of 1790 reviews
Rating 2 - Terrible. 55 out of 1790 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stella Rausch

Liked: Cleanliness, staff & service, property conditions & facilities
(Stayed Jan 2025) - This property was really nice but somewhat dated. Everything was really clean, the landscaping was beautiful, and staff were amazing. From stepping out of our transportation (shoutout to Ocean Transfers) to check-in was very easy. The bellhop arrived very quickly with our bags. The Concierge is the only way you could make reservations and that was somewhat annoying. The Mexican food was authentic and DELICIOUS. You have your normal tropical drinks but The chocolate martini and Expresso martini were awesome. We had a 10 YO and 4 YO with us. The kids club is tucked in the back and kind of vacant. We never utilized it as there were not kids for ours to play with. The kids pool is tucked in the back and somewhat a walk from the main pools and beach. You felt tucked away
Stayed 5 nights in Jan 2025

6/10 Okay

Melissa

Travelled with partner
Disliked: Property conditions & facilities
We had to ask for our upgraded room, as they originally placed us in a room facing away from the ocean when we specifically booked and paid for an ocean view room.
Stayed 7 nights in Jan 2025

10/10 Excellent

MOUNIR ABOU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all inclusive stay! People so nice and property is clean and beautiful. Lot of activities and shows! I will definitely revisit Only downside is the beach who was eroded in past years but they started rebuilding it.
Stayed 5 nights in Jan 2025

10/10 Excellent

Justin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice. Food was good. Oscar and Emiliano were great at buffet along with Eduardo and Leo at La Rotonda. Would definitely come back.
Stayed 5 nights in Jan 2025

8/10 Good

Brooke

Beautiful Mexican style building and decor, clean and the yard/gardens were lovely! Only thing that was disappointing was the beach as it’s still not cleaned up from the hurricane and the pics showed clean white sand.
Stayed 6 nights in Jan 2025

6/10 Okay

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of beach erosion, which is no one's fault but the website should reflect this. The hotel photos showing the beach is incorrect, you cannot walk around the restaurant out the front, the base of the restaurant is in the ocean. You cannot swim at this beach as erosion has taken away the sand and old trees, roots and branches are sticking up out of the sand. Food variety was good although not used to just ONE chef making breakfast egg orders, so a long queue. Also, you had to ask your server for bacon as no trays of bacon at the buffet. Servers everywhere were excellent, friendly and would remember where you sat, what your room number was and what previous orders you had the day before, fabulous! Did NOT like the room bed configuration, two double beds. Not queens, but doubles. With a 6'2" long husband, I couldn't fit in the bed with him so we slept in the two separate beds. Sad when we were there for his birthday. Housekeeping was great, clean, tidy and neat rooms each day. Location great as you could hire hotel bicycles (free) and ride 10-12mins to the popular 5th Avenue shops. Disappointed with the Concierge as I asked him two days prior to make a reservation for my husband's 60th birthday dinner for four. We dressed up, went to the restaurant, no reservation, not even a spare table for us. Checked with Concierge and he had the cheek to say we hadn't asked him to make a booking - really???!!! Don't think we will come back again.
Stayed 8 nights in Jan 2025

10/10 Excellent

Chris, Carol Stream

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hector the activity director has a great personality and a wonderful fanny pack!
Stayed 7 nights in Jan 2025

6/10 Okay

Kim Faye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were top notch If you’re not a Hotel “Member” don’t expect to get into the a la cart restaurants. They get first choice. Didn’t like that. Should be available to everyone first come first serve Hopefully the beach will be restored soon
Stayed 11 nights in Jan 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great pools and kids actives
Stayed 7 nights in Jan 2025

6/10 Okay

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two things out of the hotels control limited the opportunity for this to be a great vacation. The beach is worse than I've ever experienced (has been for at least 5 years from what I heard) and the weather which featured liquid sunshine or clouds the entire time we were there. Natael and the show cooking staff were an amazing server for many meals but the rest of the wait staff was subpar. Housekeeping was nonexistent and overall was lacking in comparison to other hotels like the Royal Sands where this hotel was supposed to be an upgrade to stay at. Unfortunately unlikely to return unless some major changes are made
Stayed 5 nights in Jan 2025

4/10 Poor

Avnil

Liked: Staff & service
Disliked: Cleanliness, amenities
The property is nice however getting reservations for the restaurants is a hassle. Our check in was terrible. The agent (Susana) wasnt helpful and didnt tell us anything about the resort. We had to figure it ourselves which was very unpleasant. Definitely not coming back AGAIN!!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Zackary Raymond

Stayed 7 nights in Jan 2025

10/10 Excellent

Sajib

Stayed 4 nights in Dec 2024

8/10 Good

Luis Alejandro, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Amarendra Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice stay. The only drawback was the not having a nice beach, which has eroded a lot.
Stayed 5 nights in Dec 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

8/10 Good

Ninon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is a bit dated, but staff is nice. Rooms are big and beds are comfortable. Time share sellers are somewhat intense, but entertainment is nice, also for the kids. Pool could be warmer and jacuzzi is absolutely not a jacuzzi (just another cold Pool). Food is ok. Weird mix, no fruit or very little mornings, a bit more in the afternoon. Usually good taste, but servers were a bit disorganized. Pool palapa ended up being the fastest, nicest service.
Stayed 4 nights in Dec 2024

6/10 Okay

Jessica Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We expected a beach and ocean access. There was no beach and poor ocean access.
Stayed 6 nights in Jan 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
The property was very clean, staff very helpful and accommodating. The beach was horrible. They barely had any beach on their property.
Stayed 5 nights in Jan 2025

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
The resort was very clean. The beach was terrible. The food, limited selection of authentic Mexican cuisine.
Stayed 13 nights in Jan 2025

10/10 Excellent

Jony

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has all that you'll need.
Stayed 6 nights in Jan 2025

8/10 Good

Rachel Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a GEM!
Stayed 6 nights in Dec 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we really enjoyed this resort. The rooms were very spacious and clean. The staff were all very friendly and helpful. The concierge desk is just a somewhat helpful timeshare pitch, but they still make reservations and provide information, and were fairly easy to evade the sales pitch. There is no nightlife so if that’s what you’re after this is not the place for you. Same with the beach- if that is important you will be disappointed. The pools were nice, there was ceramic painting onsite every day, the kids club activities looked fun, but our children never took part. The market onsite is convenient, fairly well stocked, and the prices aren’t terrible. The buffet was average. The Mexican night was disappointing, the BBQ and Italian nights were quite good, and breakfast was good. The pizza at the pool as well as the burgers were quite good. The price was right, the location is decent and we would stay again.
Stayed 7 nights in Jan 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful property for our family of five! We had a great villa that allowed us to have two bedrooms and then a common area in the middle. We loved this! We have been to many all-inclusive, and this was a great choice! The food was very good and the staff was amazing. Thank you!!
Stayed 4 nights in Nov 2024

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Flights

humberside airport

Cars

Car hire in Boyle

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