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Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

4.0 star property
VIP Access

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Photo gallery for Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

An aerial view of a resort with multiple buildings, a beach, and a pool area.
A resort pool with a clear view of the ocean, palm trees, and a distinctive red building.
A beach scene with sun loungers, palm trees, and thatched umbrellas.
A beach with rows of blue lounge chairs and thatched umbrellas, a palm tree, and the ocean in the background.
A restaurant with a chef performing a fire act, diners seated at tables, and a bar area in the background.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Playa Xcalacoco
    ‪5 min drive‬
  • Place, Playa 88
    ‪5 min drive‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite, 1 Bedroom, Beachfront

A spacious living area with a dining table, chairs, a sofa, and a view of the ocean.

Suite, 1 Bedroom, Beachfront

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Ocean View

A hotel room with a dining area, a large window with curtains, a ceiling fan, and a decorative wall piece.

Suite, 1 Bedroom, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Beachfront

A couple relaxing on a balcony with a view of the ocean.

Suite, 2 Bedrooms, Beachfront

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Murphy Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Ocean View

A balcony with a view of a pool and resort buildings, furnished with chairs and a table.

Suite, 2 Bedrooms, Ocean View

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Murphy Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds, Beachfront

A hotel room with two beds, a balcony, and a view of the ocean.

Junior Suite, 2 Double Beds, Beachfront

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite, 2 Double Beds, Ocean View

A hotel room with a bed, a desk, a chair, a television, and a large window with curtains.

Junior Suite, 2 Double Beds, Ocean View

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room

A hotel room with a large bed, a ceiling fan, a balcony with a view of other buildings, and a painting on the wall.

Premium Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Standard Room

A kitchen with wooden cabinets, a microwave, and a coffee maker.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

Catch some rays at the beach or spend the day relaxing at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of the pool at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with massages, body wraps, or body treatments at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Guests really like the accommodations for the overall comfort and cleanliness
  • 11 minutes by car from Quinta Avenida and 11 minutes from Playa del Carmen Main Beach
Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required. Open daily.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Holiday Inn Club Vacations The Royal Haciendas by IHG - All inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1027 out of 1817 reviews
Rating 8 - Good. 439 out of 1817 reviews
Rating 6 - Okay. 220 out of 1817 reviews
Rating 4 - Poor. 70 out of 1817 reviews
Rating 2 - Terrible. 61 out of 1817 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! Everything clean friendly staffed
Stayed 5 nights in May 2026
Verified review

8/10 Good

Erica

Beautiful resort and wonderful staff
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family resort to stay at.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, especially the team at kids club!
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and the food was super good
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Ekramul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been a great family experience with royal hacienda. We stayed 4 nights and was amazing .
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jamie Lee Carlson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, spacious rooms and large pools!
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Iaroslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ☺️place to visit and enjoy, especially with kids ☺️
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Tate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property with wonderful staff
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and swim-up bar - food and cocktails have improved since our last visit two years ago!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful , I enjoy this vacation, hospitality food ,entertainment!
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great on helping us out with our stay .The food was excellent breakfast lunch supper were All great.I liked the pool it was nice
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Jessie Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the environment! The people and the vibes allowed us as a family to have a stress free vacation. The food at the Royal was absolutely fantastic and the drinks!
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Wilson

Liked: Cleanliness
Staff very friendly love that beach is close to pool
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Activities at the pool were great
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place is very clean
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place , staff are awesome and friendly, food and drinks are amazing
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Sung Uk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food!!!!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

ARCADIO

Liked: Cleanliness, staff & service, property conditions & facilities
Room was super clean, with drinks being supplied everyday. Pool was clean and the waiters were always attentive around the pool. Staff were all friendly.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff were very good. Gym clean and efficient. Staff all around very friendly.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Denise De La Garza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice relaxing resort.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Jaroslaw

Liked: Cleanliness, amenities, property conditions & facilities
Staff was grate the food grate room clean and comfortable
Stayed 6 nights in Feb 2026

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