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The Royal Haciendas All Inclusive

4.0 star property
VIP Access

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Photo gallery for The Royal Haciendas All Inclusive

Surrounded by lush greenery, this resort offers a large pool, a smaller pool, and a tennis court, with the beach just steps away.
Enjoy ocean views from the balcony, featuring a seating area with a table and chairs.
Relax by the resort's pool surrounded by palm trees and lounge chairs.
Surrounded by lush gardens and overlooking the sea, this resort offers a tranquil retreat with a pool, tennis courts, and a central courtyard.
Relax in a stylish space with pendant lights, a large pot, and wooden furniture.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪3 min drive‬
  • Playa del Carmen Main Beach
    ‪7 min drive‬
  • Punta Esmeralda Beach
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Suite, 1 Bedroom, Beach View, Beachfront

Enjoy ocean views from the large window in this stylish room, featuring a dining area, sofa, armchairs, and a kitchenette.

Deluxe Suite, 1 Bedroom, Beach View, Beachfront

9.6 out of 10
Exceptional
(10 reviews)
  • 97 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

Relax in this inviting space with a large bed, a cozy sitting area, and a balcony offering a view.

Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

9.6 out of 10
Exceptional
(4 reviews)
  • 134 sq m
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Room, 2 Double Beds, Beachfront

Two large beds with matching headboards and a nightstand sit in a spacious room with a balcony view.

Deluxe Room, 2 Double Beds, Beachfront

9.0 out of 10
Wonderful
(27 reviews)
  • 37 sq m
  • Beach view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Junior Suite

Enjoy a room with two single beds, a nightstand, and a large window offering a view of the surrounding buildings. The room features a balcony with a chair and table.

Deluxe Junior Suite

8.6 out of 10
Excellent
(62 reviews)
  • 37 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom, Ocean View

Relax in this stylish room with a dining area, featuring a round table, comfortable seating, and a sofa.

Deluxe Suite, 1 Bedroom, Ocean View

9.8 out of 10
Exceptional
(46 reviews)
  • 97 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Run of the House

Enjoy a room with two single beds, a nightstand, and a large window offering a view of the surrounding buildings. The room features a balcony with a chair and table.

Run of the House

9.0 out of 10
Wonderful
(63 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Villa

Relax in this inviting room with a large bed, bedside tables, and a balcony offering views of the hotel complex.

Deluxe Villa

9.8 out of 10
Exceptional
(23 reviews)
  • 134 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

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  • All-inclusive
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The price is €209
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includes taxes & fees
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About this property

The Royal Haciendas All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
The Royal Haciendas All Inclusive offers 252 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. 6 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily.
Our customers tell us they can't get enough of the pool at The Royal Haciendas All Inclusive. During your stay, you'll be within walking distance of Chun-Zumbul (diving site). Features include free WiFi in public areas and free valet parking, plus 6 outdoor pools.
  • Free WiFi
  • Free valet parking
  • For dining with garden views, stop by Kinokó, one of the property's 5 restaurants and 3 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the 4 hot tubs
  • Indulge with body treatments, facials, or body wraps at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
  • Guests really like the accommodations for the cleanliness and overall comfort
  • 13 minutes by car from Playa del Carmen Main Beach and 10 minutes from El Camaleón Mayakoba Golf Course
The Royal Haciendas All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Royal Haciendas All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free valet parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Kinokó - Overlooking the garden, this diner serves dinner only. Reservations are required.
Los Murales - Overlooking the garden, this family restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
La Palapa del Sol - This beach family restaurant serves breakfast, lunch, and dinner. Open daily.
Sol y Luna Grill - This poolside seafood restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
Pizza Luna - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kinokó
  • La Palapa del Sol
  • Los Murales
  • Pizza Luna
  • Sol y Luna Grill

Things to do

  • 2 outdoor tennis courts
  • 4 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 18 buildings
  • 4 floors
  • Built in 2006
  • Designated smoking areas
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch HDTV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Royal Haciendas All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

The Royal Haciendas All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1048 out of 1831 reviews
Rating 8 - Good. 431 out of 1831 reviews
Rating 6 - Okay. 212 out of 1831 reviews
Rating 4 - Poor. 78 out of 1831 reviews
Rating 2 - Terrible. 62 out of 1831 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sherly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 5 nights in Apr 2025

8/10 Good

Hien

Stayed 8 nights in Apr 2025

4/10 Poor

Liesl Tina

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Apr 2025

8/10 Good

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. The rooms wonderful. Each with nice views and balcony. Pool perfect. Staff was great. Only downside, was not impressed with food. 2 restaurants were good but buffet not so much. The buffet constantly ran out of stuff and food wasn't the greatest. I'd rate the buffet a 3 or below.
Stayed 7 nights in Apr 2025

6/10 Okay

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the buffet was not great. There were some nights, I only ate salad, since I don't eat burgers, hot dogs, fries. Also, I don't want food like that when I'm on vacation in Mexico. The desserts looked nice, but did not taste good, consistently. Also, I could not get a good drink at the bar. I tried many alternatives, but none tasted the way they should. We had one very nice dinner our last night at one of the restaurants. If we had 2-3 meals like this during our stay, it would have felt like it was worth the money. I booked this vacation on Expedia, but checked the Royal Haciendas own website to see if it was the best deal. They were comparable. We are a family of 4 with two teens. When you indicate the children's ages, there is a drop box to choose the ages, 17 & 14. When we arrived at the resort after traveling all day, they stated that we only paid for one child, one was indicated as 7 years old. Since I checked different websites to compare prices and the child age drop box is on each site, it felt like we were scammed. They charged an additional $610 when we arrived. It wasn't cheap to start with. The villa itself is beautiful and our beach front room was spacious, clean and had gorgeous views.
Stayed 6 nights in Apr 2025

8/10 Good

Ana Julia Ibarra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente, el unico inconveniente es la playa, Hay rocas y muchas olas
Stayed 5 nights in Apr 2025

8/10 Good

Juliana

Liked: Cleanliness, staff & service
I liked everything except the beach.
Stayed 7 nights in Mar 2025

8/10 Good

Britlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and comfortable. Exceptional service.
Stayed 5 nights in Apr 2025

10/10 Excellent

Marie-Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Apr 2025

2/10 Terrible

Mandi

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like anything on that property no beach at all food was bad service bad
Stayed 7 nights in Apr 2025

10/10 Excellent

Christine Nichole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing other than the buffet. We weren't fans of the buffet but we could just be spoiled. All the other food was great and everything else was amazing
Stayed 7 nights in Apr 2025

10/10 Excellent

John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip with the kids. No real complaints
Stayed 8 nights in Mar 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how family friendly the property was. Even though adults were drinking all day noone got super sloppy and the activities were appropriate around kids. The service was also excellent. Only complaint was the lack of ability to get a meal reservation. Members were able to book 3 days in advance, everyone else had to wait until morning of and we never were able to actually get one.
Stayed 7 nights in Apr 2025

10/10 Excellent

Angela Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Latosha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back from an amazing vacation. The hotel was pretty perfect for our little family with our 4 year old. It’s not close to any stores so bring your necessities and toys. My only complaint is the mattresses are hard. We are already planning a trip back to stay at the Royal Hacienda.
Stayed 4 nights in Apr 2025

8/10 Good

Lisa Marie

Stayed 7 nights in Apr 2025

10/10 Excellent

Mallory

Stayed 1 night in Apr 2025

8/10 Good

ATHIRAYAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was great but its in the middle of no where. Not much to do outside of the resort
Stayed 6 nights in Apr 2025

10/10 Excellent

filipy goncalves

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Had a great stay there. Family of 4. Staff was great
Stayed 5 nights in Apr 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great value.
Stayed 7 nights in Apr 2025

10/10 Excellent

Debra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 5 nights in Apr 2025

6/10 Okay

Rossini Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this property. The villa room that we have which was upgraded facing the beach on the top floor. The villa was amazing, and the cleaning ladies are the best. The food on the restaurants are also great, both the asian restaurant and steakhouse. There are 3 main things i did not like about this stay. 1. it is an RCI property, so prepare for people encouraging you to sit in for the Time share presentation; which our concierge kept asking for it. Our concierge is good, so i went, but otherwise it would be a waste of time during my vacation. 2. the beach isnt that amazing as its not well kept at this time; they said as the government handles it for now. Although the pool is actually amazing. 3. This one i am pretty upset; is that i called a week before our vacation and asked for reservations, they told me they can do that when I get there in person. When the day came and i asked for reservation, there was none. I booked this hotel specifically because of the restaurants; and now they cant accommodate me on any nights neither the steak house nor the asian place. I had to ask my concierge for favors to get me in. And when we are finally on the restaurant; its not even full. So, its like the reservations has been manipulated. Otherwise, the stay had been great. The staff on every restaurants are remarkable, and the cleaning ladies. they re so good, we kept giving them tips. We still had a great stay!
Stayed 4 nights in Mar 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness
Na
Stayed 6 nights in Apr 2025

6/10 Okay

Evelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Propery was large and had several poor choose from which made it nice and not crowded. There were several choices for food but the best part was the staff, all the staff was always Courteous
Stayed 4 nights in Apr 2025

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Flights

humberside airport

Cars

Car hire in Boyle

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