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The Yucatan Playa del Carmen, Tapestry Collection by Hilton

5.0 star property

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Photo gallery for The Yucatan Playa del Carmen, Tapestry Collection by Hilton

Poolside bar
Interior entrance
Mexican cuisine
Rooftop bar, poolside views, open daily
Premium bedding, minibar, in-room safe, individually decorated

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Avenida 1 Norte, entre 30 y 32, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪55 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | View from room

Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

The Yucatan Playa del Carmen, Tapestry Collection by Hilton

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a rooftop terrace are onsite.
The Yucatan Playa del Carmen, Tapestry Collection by Hilton offers 60 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 47-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around The Yucatan Playa del Carmen, Tapestry Collection by Hilton. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking
  • Enjoy a bite to eat at El Mural, a buffet restaurant that serves Mexican cuisine
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff, an elevator, and a rooftop deck
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
The Yucatan Playa del Carmen, Tapestry Collection by Hilton offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A rooftop terrace, multilingual staff, and a garden are also featured at the luxury The Yucatan Playa del Carmen, Tapestry Collection by Hilton. Valet parking is free.

This Art Deco Playa del Carmen resort is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:30 AM.
El Mural - This buffet restaurant specializes in Mexican cuisine and serves breakfast only.
The Coffee Corner - Onsite café. Open daily.
La Terraza - This poolside rooftop bar specializes in international cuisine and serves lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured, covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: MXN 330 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • El Mural
  • La Terraza
  • The Coffee Corner

Things to do

  • Gym
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from April 25 2026 to April 20 2028 (dates subject to change).
The following facilities or services will be unavailable from April 21 2026 to November 30 2027 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • One of the swimming pools
  • Breakfast
  • Daily housekeeping
  • Fitness facilities
  • Parking area
The property will be renovating from April 25 2026 to April 20 2028 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Parking area
  • Swimming pool
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 330.0 per person
  • Pet fee: MXN 500 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Yucatan Playa del Carmen, Tapestry Collection by Hilton Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 243 out of 477 reviews
Rating 8 - Good. 91 out of 477 reviews
Rating 6 - Okay. 73 out of 477 reviews
Rating 4 - Poor. 30 out of 477 reviews
Rating 2 - Terrible. 40 out of 477 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

John

Stayed 10 nights in Jan 2026

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Im not gonna nitpick. Overall my 4 night stay was excellent. Staff was polite and courteous, the coffee in the lobby was good, room was clean, and the breakfast was good. Really close to a 7Eleven and OXXO, 5 minute walk to a beautiful beach. I would stay there again if I return. I didn’t use the pool upstairs so can’t review that. The bad; it might be a bit noisy at night with people walking the shutting their room doors and being close to a lively street.
Stayed 4 nights in Jan 2026

2/10 Terrible

JOHN, LONGMEADOW

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
In spite of my holding a "Pay at Check-In" reservation, they cancelled my 5 days the day BEFORE I arrived, and then lied that it was due to my faulty American Express card (American Express verifies this was a lie). They simply wanted to make more money on our room and didn't care that we were left scrambling to find somewhere else to stay. (They refused to take my Amex card when i confronted them and they refused to return our room). They also lied to Travelocity about it btw.
Stayed 5 nights in Jan 2026

2/10 Terrible

NITIN

Stayed 3 nights in Jan 2026

2/10 Terrible

Gene

Disliked: Cleanliness, amenities, property conditions & facilities
Staff, Room, Amenities
Stayed 5 nights in Jan 2026

10/10 Excellent

lesly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes! Loved the service there!
Stayed 4 nights in Jan 2026

4/10 Poor

Rogelio, Coppell

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I am giving a bad review because unfortunately, there is a bar named Ah Puch within the hotel building. This bar is supposed to be open until 2-3am, not the case they play really loud music until 6-7am. I went to the lobby on two occassions to bring this issu le because I was not able to sleep the entire time I was there. Was told I would be moved to another room but that did not happen. Again I feel the hotel may not have control over the bar’s really loud music but guests should be moved from that side of the hotel.
Stayed 5 nights in Jan 2026

6/10 Okay

Lucy miranda

Stayed 7 nights in Jan 2026

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and the rooms were well kept. Overall a great experience.
Stayed 3 nights in Jan 2026

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel and would stay here again.
Stayed 4 nights in Jan 2026

6/10 Okay

Olena

Liked: Cleanliness
Disliked: Amenities
The room was clean but there is now kettle or decent coffee maker. Also, overall it requires some renovation. I was asked to pay sanitation tax on my check in and wasn’t informed in advance about this additional expense
Stayed 14 nights in Dec 2025

6/10 Okay

YIN YIN

Travelled with partner
Liked: Cleanliness
Staff were friendly, and the room was clean. However, we encountered a couple of plumbing issues during our stay.
Stayed 3 nights in Dec 2025

8/10 Good

James Edward

Liked: Cleanliness, amenities
Great location, clean, nice rooftop pool, friendly staff and good value for the money. Overall, hotel a bit rundown - needs a refresh. Ripped sofa, tired decor and noisy A/C.
Stayed 8 nights in Dec 2025

6/10 Okay

Mariana

Travelled with family
Liked: Cleanliness, property conditions & facilities
El staff es muy amable, la ubicación es muy buena solo que el área obviamente está muy concurrida y hay mucho ruido
Stayed 4 nights in Dec 2025

8/10 Good

Biancka

Liked: Cleanliness, property conditions & facilities
Room was good but I would expect a little more for a hotel that describes their rooms as modern luxury. Great location. Very walkable.
Stayed 2 nights in Nov 2025

8/10 Good

marvin

Stayed 4 nights in Nov 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
We stayed at this hotel for 10 days and really enjoyed our experience. From the moment we arrived the staff were incredibly welcoming, friendly and always happy to help. Their customer service truly stood out and nothing was ever too much trouble. We had to move rooms a few times due to rooms not being up to standard but the team handled it quickly and made sure we were completely satisfied in the end. One of the highlights of our stay was the breakfast. It was excellent every morning, fresh, delicious and with plenty of choice. It was also much cheaper than most other places in the area which made it even better value. Whether we wanted something light or a hearty start to the day, the quality and freshness were always impressive. Although it rained quite a lot during our time there, the comfort of the hotel and the kindness of the staff more than made up for the weather. Everyone went above and beyond to make our stay enjoyable and stress free. By the end of our trip we felt really well looked after and grateful for their hospitality. Overall we had a lovely stay and would happily return. Great staff, comfortable rooms, an excellent breakfast and very good value for money. A wonderful place to stay, even if the weather doesn’t cooperate.
Stayed 9 nights in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
The positive was amazing price for a large clean room. The negative was nagging problems. safe didn't work and had to call twice. toilet was fragile. toilet tissue we found out the hard way had to be put in trash to avoid clogging, which happened once. not able to charge our breakfast to the room was inconvenient. water was not replenished. towels for pool require a card presented to front desk which have to be returned. the beach area was average but you have to pay to use bathrooms or rent furniture and it was crowded. meh.... other positives include a wonderful infiniti pool. great restaurants and shops nearby. i bought some nice things at a good price if you can haggle. I had great massages for 75% less than usa prices. Exchanging for mexican money didn't seem like you got a very good deal. All in all my opinion a 4 star hotel, not 5 but still a great value if you can put up with minor inconveniences. ac worked well. noise outside could be annoying unless you are at the all night partying. The resort was pretty empty but didn't even ask me if i wanted an upgraded room.
Stayed 4 nights in Oct 2025

6/10 Okay

cindy

Liked: Cleanliness, staff & service, amenities
I stayed in the king room with the hot tub on the deck. I was told not to fill it myself and that i would need to call a staff member to fill it for me. So I waited with the maintenance guy sitting on my balcony for 30 mins. Not 2 hours later , it was empty. They filled it a second time with cold water. Room was cleaned nicely except for the last day. Wifi worked well. Tv in bedroom did not work. Restaurant had only one waiter for all the tables. I honestly felt bad for him trying to take care of all those people. For the cost, I won't stay here again.
Stayed 3 nights in Sep 2025

6/10 Okay

cindy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED THIS HOTEL THE CLOSENESS OF ALL RESTAURANTS,WALKABILITY TO THE MALL AND THE STRIP AND THE BEACH . IT WAS WORTH IT IF YOU WANT TO STAY CLOSE TO YOUR HOTEL AND JUST WALK TO EAT AT GREAT RESTAURANTS NEARBY NO UBER REQUIRED AND THE AREA IS SAFE.
Stayed 6 nights in Aug 2025

10/10 Excellent

Troy, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025

4/10 Poor

Gabriel

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool is gorgeous!
Stayed 5 nights in Aug 2025

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