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The Yucatan Playa del Carmen, Tapestry Collection by Hilton

5.0 star property

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Photo gallery for The Yucatan Playa del Carmen, Tapestry Collection by Hilton

Outdoor pool, pool loungers
Courtyard
Rooftop bar, poolside views, open daily
Mexican cuisine
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Avenida 1 Norte, entre 30 y 32, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪96 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Accessible (Roll-In Shower)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | View from room

Suite, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner

Premium Room, 1 King Bed, Corner

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

The Yucatan Playa del Carmen, Tapestry Collection by Hilton

Adults-only resort with free valet parking and a fitness center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a rooftop terrace are onsite.
The Yucatan Playa del Carmen, Tapestry Collection by Hilton offers 60 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 47-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the shopping around The Yucatan Playa del Carmen, Tapestry Collection by Hilton. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking
  • Enjoy a bite to eat at El Mural, a buffet restaurant that serves Mexican cuisine
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff, an elevator, and a rooftop deck
  • Onsite recreation includes a gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
The Yucatan Playa del Carmen, Tapestry Collection by Hilton offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A rooftop terrace, multilingual staff, and a garden are also featured at the luxury The Yucatan Playa del Carmen, Tapestry Collection by Hilton. Valet parking is free.

This Art Deco Playa del Carmen resort is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:30 AM.
El Mural - This buffet restaurant specializes in Mexican cuisine and serves breakfast only.
The Coffee Corner - Onsite café. Open daily.
La Terraza - This poolside rooftop bar specializes in international cuisine and serves lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured, covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: MXN 330 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • El Mural
  • La Terraza
  • The Coffee Corner

Things to do

  • Gym
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 500 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 330.0 per person
  • Pet fee: MXN 500 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Yucatan Playa del Carmen, Tapestry Collection by Hilton Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 229 out of 445 reviews
Rating 8 - Good. 81 out of 445 reviews
Rating 6 - Okay. 70 out of 445 reviews
Rating 4 - Poor. 28 out of 445 reviews
Rating 2 - Terrible. 37 out of 445 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
The positive was amazing price for a large clean room. The negative was nagging problems. safe didn't work and had to call twice. toilet was fragile. toilet tissue we found out the hard way had to be put in trash to avoid clogging, which happened once. not able to charge our breakfast to the room was inconvenient. water was not replenished. towels for pool require a card presented to front desk which have to be returned. the beach area was average but you have to pay to use bathrooms or rent furniture and it was crowded. meh.... other positives include a wonderful infiniti pool. great restaurants and shops nearby. i bought some nice things at a good price if you can haggle. I had great massages for 75% less than usa prices. Exchanging for mexican money didn't seem like you got a very good deal. All in all my opinion a 4 star hotel, not 5 but still a great value if you can put up with minor inconveniences. ac worked well. noise outside could be annoying unless you are at the all night partying. The resort was pretty empty but didn't even ask me if i wanted an upgraded room.
Stayed 4 nights in Oct 2025

6/10 Okay

cindy

Liked: Cleanliness, staff & service, amenities
I stayed in the king room with the hot tub on the deck. I was told not to fill it myself and that i would need to call a staff member to fill it for me. So I waited with the maintenance guy sitting on my balcony for 30 mins. Not 2 hours later , it was empty. They filled it a second time with cold water. Room was cleaned nicely except for the last day. Wifi worked well. Tv in bedroom did not work. Restaurant had only one waiter for all the tables. I honestly felt bad for him trying to take care of all those people. For the cost, I won't stay here again.
Stayed 3 nights in Sep 2025

6/10 Okay

cindy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED THIS HOTEL THE CLOSENESS OF ALL RESTAURANTS,WALKABILITY TO THE MALL AND THE STRIP AND THE BEACH . IT WAS WORTH IT IF YOU WANT TO STAY CLOSE TO YOUR HOTEL AND JUST WALK TO EAT AT GREAT RESTAURANTS NEARBY NO UBER REQUIRED AND THE AREA IS SAFE.
Stayed 6 nights in Aug 2025

10/10 Excellent

Troy, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025

4/10 Poor

Gabriel

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool is gorgeous!
Stayed 5 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 6 nights in Aug 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay close to everything beautiful rooftop pool
Stayed 4 nights in Jul 2025

6/10 Okay

jose

Liked: Cleanliness, staff & service, room comfort

Need backup generator.

Place was under new ownership and it showed a bit. Parts of the building were not accessible. Building lost power due to a rain storm and it was not equipped with a 'backup generator' so rooms were 'unusable' at night.
Stayed 6 nights in Jul 2025

10/10 Excellent

Volkan

Stayed 3 nights in Jul 2025

10/10 Excellent

Volkan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff during our stay were wonderful. Very attentive, polite. They all made our stay very enjoyable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alejandro

Stayed 1 night in Jul 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2025

10/10 Excellent

Francesca Tucker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very safe. Very convenient to shops and restaurants. Get proximity to everything.. tour arrangements were very easy to make. Everyone was friendly. Clean and roof top pool was great plus air conditioned small gym wirh restrooms. Because its next to the main shops and restaurants lots of music can be heard at night from the local restaurants and bars. Otherwise excellent olace to stay. Bes is super comfortable. Greatshower olus small fridge and major tv stations
Lobby
Stayed 7 nights in Jun 2025

10/10 Excellent

Jasmine, Livonia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved every minute of our stay!
Stayed 3 nights in Jun 2025

8/10 Good

Ferris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Right beside
Stayed 3 nights in Jun 2025

10/10 Excellent

Nubia

Travelled with family
Liked: Cleanliness
excellent!!
Stayed 1 night in Jun 2025

10/10 Excellent

FREDERICK

Stayed 1 night in May 2025

6/10 Okay

Nicole

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Qudus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Oct 2024

6/10 Okay

Igor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was expecting more from 4* Hilton property

I recently stayed at a 4-star Hilton hotel chain, and while my experience had many positives, there were also a few disappointments, especially considering the price paid. •Positives: The staff was undoubtedly the highlight of my stay. The reception team was incredibly welcoming and helpful, always ready to assist with a smile. The restaurant and bar staff were equally kind and hardworking, doing their best despite being understaffed. The hotel itself is beautiful, with well-maintained rooms and a comfortable bed—soft, but not overly so, ensuring a good night’s sleep. The location is also fantastic: right on the main street and only a 2-3 minute walk from the beach, making it perfect for both relaxation and convenience. •Negatives: Unfortunately, the service times at both breakfast and dinner were frustratingly long due to a lack of staff. The employees were doing their best (they truly deserve a raise!), but the delays were inevitable. Another major issue was the lack of an indoor dining option. The hotel didn’t seem to be designed with rainy weather in mind. On our first night, because the restaurant was fully outdoors (without any roof), we were advised to order room service. The only other alternative was squeezing in at the bar, which offered minimal coverage from the rain. Additionally, the menu never changed throughout our stay, and there was no buffet option. Every dish had to be ordered individually, which, made things slower. Internet 20Mb down and up, slow.
Stayed 4 nights in Jan 2025

6/10 Okay

Frederick

Liked: Cleanliness, staff & service, amenities
Food was average at best. Rest of the property was excellent.
Stayed 16 nights in Jan 2025

8/10 Good

Hailing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose the master suite. Though it is not sound proof between living and bedroom areas, the size is decent. Room service is good. The food options are based on customer order instead of large buffet, we found it nice and fresh. Hotel is next to main street so it is very covenient for shopping, though 20-30 min walk to beach. One thing bothered me was the loud music, which last till 2A sometimes.
Stayed 7 nights in Dec 2024

6/10 Okay

Terena

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Lovely boutique hotel, in need of maintenance. The door looked as though it was kicked in prior and would t lock. The patio door handle fell off. A tall mirror balanced in floor fell over! The toilet paper holder fell off. Other than that the staff were kind and attentive. Food was good.
Stayed 4 nights in Dec 2024

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