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Alaya Tulum

3.5 star property
VIP Access

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Photo gallery for Alaya Tulum

Suite, 1 King Bed, Beach View, Oceanfront
Suite, 1 King Bed, Beach View, Oceanfront
Panoramic Villa, 2 Bedrooms, Ocean View
On the beach, white sand, sun-loungers, beach towels
Panoramic Villa, 2 Bedrooms, Ocean View

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

View in a map
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780
  • Tulum Beach
    ‪3 min walk‬
  • Ven a la Luz Sculpture
    ‪13 min walk‬
  • Playa Paraiso
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪66 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront

Suite, 1 King Bed, Beach View, Oceanfront

10.0 out of 10
Exceptional
(5 reviews)
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View

Deluxe Suite, Balcony, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, Balcony, Ocean View

Suite, Balcony, Ocean View | View from room

Suite, Balcony, Ocean View

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View

Room, 2 Double Beds, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, Kitchenette

Apartment, Kitchenette | Dining room

Apartment, Kitchenette

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, Garden View

Villa, Garden View | View from room

Villa, Garden View

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Villa, 2 Bedrooms, Ocean View

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View

  • 2 bedrooms
  • Ocean view
  • Sleeps 3
  • 1 King Bed, 1 Double Bed and 1 Queen Bed

View all photos for Family Villa, Balcony

Family Villa, Balcony

Family Villa, Balcony

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bunk Bed

Similar properties

Room, Oceanfront

Our Habitas Tulum - Adults Only

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.6 out of 5, Wonderful, 347 reviews
The price is €172
includes taxes & fees
30 Sept - 1 Oct
Our Habitas Tulum - Adults Only

About this property

Alaya Tulum

Beachfront, with spa services
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services.
Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
Our customers tell us they can't get enough of the helpful staff at Alaya Tulum. During your stay, you're just a quick walk from Tulum Beach. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • The restaurant, beach bar, and bar/lounge offer choices for drinking and dining
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, bike rentals, and yoga classes
  • Steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve
  • Airport, ferry terminal, and bus station shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours), a ferry terminal shuttle, and a bus station shuttle are available for a fee. A fitness center, spa services, and a terrace are also featured at the eco-certified Alaya Tulum. The hotel can provide concierge services and wedding services. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking
  • 24-hour return airport shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Yoga classes

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Biodegradable drinking straws available
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Limited room service
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Laptop-compatible safe
  • Safe
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 319 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Alaya Tulum offers transfers from the ferry terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 10 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g., directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Alaya Tulum Hotel
Alaya Hotel
Alaya Tulum
Alaya Tulum Ahau Hotel
Alaya Ahau Hotel
Alaya Tulum Ahau
Alaya Ahau
Alaya Tulum Hotel
Alaya Tulum Tulum
Alaya Tulum by Ahau
Alaya Tulum Hotel Tulum

Alaya Tulum Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 343 out of 419 reviews
Rating 8 - Good. 50 out of 419 reviews
Rating 6 - Okay. 14 out of 419 reviews
Rating 4 - Poor. 4 out of 419 reviews
Rating 2 - Terrible. 8 out of 419 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Farah

Amazing
Stayed 8 nights in May 2025

10/10 Excellent

Ashley

Liked: Cleanliness
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos Rafael

Stayed 4 nights in May 2025

10/10 Excellent

Blair

Liked: Amenities
Everything was perfect
Stayed 7 nights in Apr 2025

8/10 Good

Ugur

Stayed 4 nights in Mar 2025

10/10 Excellent

Elma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Bashkim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best decision so far. The place is so romantic and the service was great. I mean everything was just perfect.
Stayed 3 nights in May 2025

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach, lovely staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sad writing this review as our week at Alaya has come to an end. It was a magical trip highlighted with the most beautiful hotel and the kindest most wonderful staff. Silvestre, Daniel, Mitsubishi, Stephan, Jonathan, Hugo, Macario and everyone else added to the magic! At the press of a button our every need was attended to with a smile and they made our trip so special. We travel frequently and love exploring new destinations but we already agreed we will be back next year. The beach, the room and the location all could not have been any better. We dined at Michelin rated restaurants as well as food trucks, all walking distance and it was all amazing! Thank you to the lovely staff and we will see you again next year.
Stayed 7 nights in Apr 2025

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean
Stayed 3 nights in Apr 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely amazing. The staff was great and the rooms were clean. The beach was beautiful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved it here! It’s beachfront, & the beach & sun lounges were amazing. You can order food & drinks from the beach - there are servers there. The breakfast was very good. We had the family room with 2 twin beds & the main bed is definitely a full size bed & not the advertised queen. The aircon worked really well. It did take the shower a little while to heat up tho’. They provide robes, but no slippers. The whole property is very rustic as you can see. It was a great stay. I do think it can use a smidge of a refurbishment tho - really just the bathroom sink & shower, but yes, we would stay again.
Stayed 1 night in Mar 2025

2/10 Terrible

CARLY

Disliked: Staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

Annette, SEATTLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the chill vibe of the property. The service and staff were exceptional and all my needs were met.
Stayed 4 nights in Feb 2025

10/10 Excellent

Kaelyn

Stayed 2 nights in Feb 2025

6/10 Okay

Isabella

Travelled with partner
If you’re looking for a quiet retreat this is not the place . We were in the garden room right next to the kitchen. I heard the kitchen utensils and pots and pans, banging until late into the evening when the kitchen closed and then early in the morning and late at night I could hear children, crying, and scream screaming around us. More of a family retreat. There was only one restaurant on site however, if you wanted to go and choose other restaurants, you could walk along the streets and find other restaurants. It was just a little inconvenient.
Stayed 6 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Alaya Tulum. Between the lovely room, quick access to the beach, lovely, helpful staff, delicious meals.We are extremely happy that we chose this hotel. All the staff we encountered were very attentive. Our rooms were cleaned thoroughly and well daily. The concierge service was very helpful. I highly recommend this hotel.
Stayed 6 nights in Jan 2025

10/10 Excellent

Kellie

Stayed 1 night in Jan 2025

10/10 Excellent

Merve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alaya Hotel offers a perfect blend of luxury and comfort with its elegant design, excellent service, and relaxing ambiance. The rooms are beautifully designed, the staff is attentive, and the amenities, including the spa and dining options, enhance the overall experience. A great choice for a peaceful and memorable stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

Petras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECOMMEND, just got back last week,staff is great, friendly, & FAST. THE BEST PLACE IVE DESTINED TOO THANK YOU ALAYA FOR GREAT HOSPITALITY.
Stayed 4 nights in Jan 2025

10/10 Excellent

mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

It’s a wonderful hotel. It’s small so the attention to detail and comfort is above and beyond. The staff is incredibly friendly and gracious; the beach and amenities are clean and well-attended; and the overall feel is that of staying in a private treehouse.
Stayed 4 nights in Jan 2025

8/10 Good

Phoebe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel with a beautiful beach. The staff are friendly. The food is excellent. The room we had was the apartment - would not recommend as super loud overlooking the street (lots of traffic / noise) and very dark (bit like a cave!).
Stayed 3 nights in Jan 2025

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