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Aloft Tulum

4.5 star property

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2 restaurants; breakfast, lunch and dinner served
Property video
2 outdoor pools, free pool cabanas, pool umbrellas
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av Coba Sur mz 5 L 1, Region 14, Tulum, ROO, 77760
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Hunab Lifestyle Center
    ‪2 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

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4.3 out of 5, Excellent, 384 reviews
The price is €92
includes taxes & fees
14 Jul - 15 Jul
Motto by Hilton Tulum

About this property

Aloft Tulum

Along with 2 restaurants, this hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Aloft Tulum. During your stay, you're just a quick walk from Hunab Lifestyle Center. Free WiFi in public areas, 2 outdoor pools, and 2 restaurants are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Wired Internet in some public areas for a fee
  • Self parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Just a 2-minute drive from Tulum National Park and a few minutes from Gran Cenote
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Aloft Tulum offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2170 square feet (202 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Aloft Tulum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
W XYZ Restaurant - This restaurant serves breakfast only.
Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar - This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 17 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar near toilet (119 centimetre high)
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets are welcome for a fee
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • A pet fee will be charged
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Aloft Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 306 out of 461 reviews
Rating 8 - Good. 104 out of 461 reviews
Rating 6 - Okay. 22 out of 461 reviews
Rating 4 - Poor. 14 out of 461 reviews
Rating 2 - Terrible. 15 out of 461 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities
Thank you everything was great .
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Ajay

Liked: Cleanliness, amenities, property conditions & facilities
Good, clean rooms. Convenient location for exploring Tulum. One day there was a shortage of towels, which was inconvenient. However, overall good for a short stay.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super nice and the location is great.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Justin

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and trendy hotel with a beautiful rooftop deck and infinity pool. The staff are friendly and the location is quite walkable. The one con is that the doors don’t seem to block out the sound that well
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

samanwaya

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent
Stayed 2 nights in Dec 2024
Verified

8/10 Good

courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Great breakfast 😊
Stayed 5 nights in Nov 2024
Verified

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities
Good location in Tulum city area.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Britany

Liked: Cleanliness, property conditions & facilities
Great location, amenities and staff.
Stayed 5 nights in May 2023
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay at Aloft Tulum, will stay again!
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Sahiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Close to the city center and beach road. Would stay here again
Stayed 1 night in May 2025
Verified

10/10 Excellent

Stephanie

Liked: Amenities
Very good stay loved it
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! I loved my stay!
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel/Great Location!
Stayed 3 nights in Jul 2022
Verified

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Nithin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and great facilities. The breakfast was excellent.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Keland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good property in Tulum
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Tejaskumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Hotel was located very well.
Stayed 4 nights in Nov 2022
Verified

8/10 Good

MARC

Liked: Cleanliness, property conditions & facilities
The room was OK but breakfast .OMG worst ever.They don't make omelet .And they said we are busy . Busy for what ? It's breakfast .
Stayed 3 nights in Nov 2025

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