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Cacao Tulum -Luxury Condos-

3.5 star property

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Courtyard
Creator video - submitted by High Heeled Gypsy
Deluxe Penthouse, Private Pool
Lobby sitting area
Property entrance

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Region 15, La Veleta, Tulum, QROO, 77780
  • Place, Holistika Art Walk
    ‪17 min walk‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Luxury Apartment, Private Pool

Luxury Apartment, Private Pool

Luxury Apartment, Private Pool

  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, Private Pool, Garden View

Deluxe Apartment, Private Pool, Garden View | Terrace/patio

Deluxe Apartment, Private Pool, Garden View

  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 1 Bedroom, Private Pool

Private pool

Premium Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool

Deluxe Penthouse, Private Pool

  • Garden view
  • 84 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Penthouse, 2 Bedrooms, Private Pool

Full-sized fridge, microwave, oven, coffee/tea maker

Superior Penthouse, 2 Bedrooms, Private Pool

  • Garden view
  • 161 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

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The price is €76
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About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

An outdoor pool, a 24-hour fitness center, and a poolside bar are available at this condo building. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, a 24-hour business center, and massage/treatment rooms. Each condo provides a Smart TV with cable channels, plus a kitchen with a refrigerator, an oven, and a microwave. Comforts include premium bedding and a down comforter, and guests will also find conveniences like a dining area and a coffee/tea maker.
Cacao Tulum -Luxury Condos- offers 30 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Accommodations at this 3.5-star condo have kitchens with full-sized refrigerators/freezers, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 40-inch Smart televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans.

Recreational amenities at the condo include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at Cacao Tulum -Luxury Condos-, you'll be within walking distance of Holistika Art Walk. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool. This comfortable condo building has 30 condos. Each condo offers free WiFi and a kitchen.
  • Each condo offers a kitchen, a dining area, and a Smart TV
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym and bike rentals
  • 10 minutes by car from Tulum Beach and 10 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for free (restrictions apply)
Cacao Tulum -Luxury Condos- offers its guests an outdoor pool and a 24-hour fitness center. You can enjoy a drink at the pool bar. You'll find a 24-hour business center on site.

WiFi is free in public spaces. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Cacao Tulum -Luxury Condos-. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Tulum condo.

Property amenities

Beach

  • Beach towels

Pool/Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Treatment room

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven

Dining

  • A poolside bar
  • Champagne service

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 40-inch Smart TV with premium cable channels

Outdoor areas

  • Deck/patio
  • Garden
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total
  • Pets stay free
  • Service animals exempt from fees
  • Deposit: USD 100 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (80 centimetre wide door)
  • Wheelchair-accessible path to lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • Proposal/romance packages
  • Safe
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a national park
  • Near the sea

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per vehicle (one-way, maximum occupancy 7)
  • Pet deposit: USD 100 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 7 days before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the condo before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Cacao Tulum -Luxury Condos- Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 106 reviews
Rating 8 - Good. 27 out of 106 reviews
Rating 6 - Okay. 10 out of 106 reviews
Rating 4 - Poor. 5 out of 106 reviews
Rating 2 - Terrible. 15 out of 106 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

ADOWA

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property is BEAUTIFUL…5/5… will be coming back soon.
Verified

10/10 Excellent

Bruna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place! I loved
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place to stay, our family had a good time over here. Also the people that work at cacao are always nice and very polite, they recommend places to eat and restaurants that bring food to us. Very nice place I will be back to stay here at the penthouse. The pool was amazing with a wonderful view where you can have drinks at the pool bar.
Stayed 4 nights in Aug 2022
Verified

8/10 Good

PATRICIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Reception check in and out very fast . Roof top pool nice . Place is clean
Verified

10/10 Excellent

J

Liked: Amenities, property conditions & facilities, communication
Property was very clean but keep in mind it’s developing area so keep that in mind when booking, we didn’t seem to mind though. The concierge was very helpful with recommendations and reservations for trendy areas would definitely stay again :)
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff is very friendly and accommodating. Our room was quaint however we only booked for 2 nights for an unexpected extended stay in Tulum. I will definitely be booking in the future for a longer stay.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Pansy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely beautiful stay ! Staff was great, helpful and friendly. Beautiful property! The towels and linens smelled amazing. Location not far from Main Street for some shopping and restaurants. The only con was the dirt road(s) to the property were very challenging but I would absolutely choose to stay there again.
Stayed 2 nights in May 2023
Verified

8/10 Good

Max Stephane

Liked: Cleanliness, amenities, property conditions & facilities, communication
the hotel need mor maintenance
Stayed 5 nights in Nov 2022
Verified

10/10 Excellent

Leonna

Liked: Amenities, communication
Good
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Stella

Liked: Amenities, property conditions & facilities, communication
We stayed at property for 4 nights. Property is beautiful and we really enjoyed the spacious 2 room penthouse. We had some issues with our shower but problem was fixed. Beautiful beaches and plenty of restaurants to visit with family. The road to access the property is not paved so be careful while driving there. We recommend getting there during the day. Really enjoyed our private pool!!!
Stayed 4 nights in Dec 2022
Verified

8/10 Good

Tmoneythegreat

Liked: Cleanliness, staff & service
The only reason the property received a 3 is because its not complete yet. Once resort is finished it will be an awesome reaort to stay at. You can tell they are fixing everything and not running at full capacity.
Stayed 5 nights in Sep 2020
Verified

8/10 Good

Ramon

Liked: Cleanliness, amenities, property conditions & facilities, communication
Pros- great service, check in was easy. Food to order was 3rd party and delivered to room. Pool bar was a bit expensive but Gama did a great job. Pool was cold but it’s January. Cons- hard to find with gps, roads around the area were horrible, nothing walkable to eat or bars.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property and the good folks working there really did exceed my expectations. They even helped me out when on two occasions when I had been a victim of fraud, and when I accidentally didn't book my last night's stay! So great! Only possible negatives would be maybe fixing the extreme potholes on the connecting side street, perhaps sharing with local businesses for this. Thank you Cacao!
Stayed 5 nights in Feb 2023
Verified

6/10 Okay

Emma

Liked: Cleanliness, amenities
The apartment itself was fine, although the kitchen isn't really for cooking much - more like one-pot meals or re-heating food. The area is lacking in infrastructure - no paved roads or public transport. Street lighting is limited. The rooftop pool is nice and has a bar. And there is a restaurant on the ground floor.
Stayed 4 nights in Feb 2023
Verified

6/10 Okay

Jacinta

I wouldn't call this property luxury. The private pool had the tiling coming off, and it wasn't very private. I had staff and people coming by as my apartment was located where they kept the bikes. Had a view of construction materials. There are more renovations than the property let on with "one of the pools under construction" is actually the main pool. The room smelt bad and there were so many insects in the room!
Stayed 7 nights in Oct 2022
Verified

10/10 Excellent

Natalja

Liked: Cleanliness, room comfort, communication

Amazing consindering the price

I guess the reviews are very mixed because of different expectations (and I guess Prices). We payed under 100usd per night in August 2023 and consindering that it was absolutly fantastic! If you expect a 5 star hotel you will probably be disappointed by one of the following things: mirrors weren't spotlessly clean, the bed was standing 90 Degress turned so it might be a bit short for tall people (but 2m wide), no room cleaning included, one of our toilets had trouble flushing (the swimmer kept getting stuck - easy to solve by taking of the lid permanently and giving it a small smack), rather hard matress, streets to the hotel are gravel with some potholes. If this sounds okay to you, go for it. We absolutly loved it, especially the small private pool on our penthouse terace.
Stayed 4 nights in Aug 2023
Verified

2/10 Terrible

Carlos

Disliked: Cleanliness, amenities, property conditions & facilities, communication
When we got in to the apartment it was smelling like sewer water, the shower at the first floor only had a pipe on the shower and both bathrooms the showers was in bad condition while we was taking a shower the water flooded out of the shower going through the toilet area making it hazardous because it was very slippery, when I presented my complaints the person at the front desk didn’t said anything about it and only changed the subject and charged me for a bottle of conditioner that was broken prior we even took a shower, I show them the pictures and ask him to someone contact me but no one contacted me at all, we paid for a good service but this time they seem to be more interested in the money than a costumer satisfied. I have the pictures of the showers flooding and the hardware missing at the shower.
Verified

2/10 Terrible

Yesenia

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This is the WORST place I’ve ever booked! When we 1st came to the property there was no line no wait but when we got to the room the sheets were okay the bathroom was dirty and the toilet seat was broken falling apart (it did when we left) also. There was just dust everywhere. the door of our room DID NOT WORK they actually had to change the battery or lock on our door to fix the key. That made me feel unsafe. The neighborhood is all under construction as it’s a upcoming development. The wi-fi kept having trouble connecting the whole time we were there.The gym equipment is all filthy and disgusting and they have no air conditioning. Th machines are old and hardly work. The pool was also dirty and it was falling apart and mostly warm. The chairs were dirty by the pool as well. There was barely any people there so it was quiet but creepy. There’s only one store around that area everything else u need a taxi or bike but it’s not a safe neighborhood so be careful. I would definitely recommend getting a hotel near the beach when in tulum.
Stayed 4 nights in Jul 2023
Verified

6/10 Okay

Yamileth

Disliked: Amenities
I can’t stress this enough there are no paved roads leading to the hotel, only dirt roads with HUGE holes so please take this into consideration if you’re renting a vehicle!!!! Second they charge you a cleaning fee and they only clean the room every 3rd day of your stay (you want something before they charge you like 30-40 usd and you’re going to want it cause the rooms aren’t that clean. they also charge you extra for bringing clean towels and that was ridiculous seeing as mine had a stain on it) Also the staff is kind of creepy, My friend and I got the deluxe penthouse with the rooftop pool and didn’t even feel comfortable being in it because one of the employees stood by an open window watching us the whole time we were in the pool. Made us feel so uncomfortable we didn’t get back in. And lastly I don’t think the hotel is in a very good neighborhood, we checked out at 3am cause our flight was at 7 and when we were driving down the dirt road I decided to turn left to find a paved road (4blocks down from the hotel) and the street was blocked off by the police and there was a dead body in the middle of the road. So please be careful out there Tulum isn’t what it used to be! They look and target tourists to robb them! I literally got robbed by the police for accidentally dropping a napkin on the floor (couple of blocks away from the hotel). As I went to pick it up they claimed I was littering and I had to pay them if I didn’t wanna go to jail. Please be safe out there everyone
Verified

8/10 Good

ENNA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente servicio e instalaciones. Tido muy limoio y nuevo.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me encanto, fue mejor de lo que esperaba
Stayed 7 nights in May 2023
Verified

8/10 Good

DIEGO

Liked: Amenities, property conditions & facilities, communication
La propiedad esta en muy buenas condiciones lo unico es que ofrecen limpieza cada tres dias y luego no lo cumplen
Stayed 4 nights in Apr 2023
Verified

6/10 Okay

Manuel Alejandro

Liked: Amenities, communication
Disliked: Cleanliness
Sucia, muchos focos fundidos, el jacuzzi y área de terraza muy sucio. La atención y disposición de los que atienden en el lobby muy bien.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Son habitación tipo villas todo incluído.. estufa, refri, utencilios.. etc.. el lugar está muy bonito, solo que no hay comunicación con el personal del hotel.. ya que solo cuentan con un celular. .. aún así son muy amables! Y te brindan muy buena atención
Verified

10/10 Excellent

Jose

Liked: Cleanliness, room comfort, communication
Muy buena experiencia lo único es que para llegar las calles no están pavimentadas cosa que no es culpa de la propiedad , la estancia increíble la propiedad es de lujo vale cada peso que pagas regresaría nuevamente sin duda.
Stayed 1 night in Feb 2023

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