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Sivana Tulum

3.0 star property
VIP Access

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Photo gallery for Sivana Tulum

On the beach, white sand, sun-loungers
Design Room, Sea View | Beach/ocean view
Standard Double Room, 1 King Bed
Standard Double Room, 1 King Bed
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
km 9.5 Carr Tulum-Cancún, Tulum, Q.R., 77780
  • Place, Tulum Beach
    ‪1 min walk‬
  • Place, Playa Paraiso
    ‪16 min drive‬
  • Place, Tulum Mayan Ruins
    ‪23 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪80 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Room, Sea View

Terrace/patio

Design Room, Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Room Superior

Premium bedding, down duvets, pillow-top beds, in-room safe

Room Superior

  • 55 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Deluxe

Premium bedding, down duvets, pillow-top beds, in-room safe

Room Deluxe

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room Standard

Premium bedding, down duvets, pillow-top beds, in-room safe

Room Standard

  • 25 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

Sivana Tulum

When you stay at this beach hotel you can enjoy sun loungers and free beach club on site.
Sivana Tulum offers 13 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
During your stay at Sivana Tulum, you're just a quick walk from Tulum Beach. You'll find features like free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Services include luggage storage
  • Steps from Tulum Beach and 11 minutes by foot from Sian Ka'an Biosphere Reserve
Public spaces have free WiFi. Free self parking is available.

This 3-star Tulum hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Things to do

  • Free beach club

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach loungers
  • On the beach

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

More

  • Ceiling fan
  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sivana Tulum

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sivana Tulum Hotel

Sivana Tulum Tulum

Hotel Sivana Tulum

Sivana Tulum Hotel Tulum

Sivana Tulum Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 122 reviews
Rating 8 - Good. 25 out of 122 reviews
Rating 6 - Okay. 14 out of 122 reviews
Rating 4 - Poor. 7 out of 122 reviews
Rating 2 - Terrible. 14 out of 122 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Meghan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! They were so attentive and kind. The room was beautiful! I loved the comfortable beds and the vibrant yellow tiles in the shower ❤️‍🔥 Gracias for a wonderful stay! We will be back!
Stayed 4 nights in Feb 2026

6/10 Okay

Arturo

Liked: Cleanliness, staff & service
The room is not in good condition.
Stayed 9 nights in Jan 2026

2/10 Terrible

Michael

Stayed 1 night in Jan 2026

10/10 Excellent

Emelie

Stayed 1 night in Jan 2026

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities
Everything went well. Great staff, friendly and helpful. Always asked how everything was and if we needed anything.
Stayed 1 night in Dec 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really cute and clean and the staff are super friendly and helpful! Had to book last minute because the hotel I originally booked was terrible they were there to check me in at 8pm less than an hour after I booked and it was an incredibly easy check in. They have a hotel dog that is incredibly sweet and loves attention but will leave you alone if you don’t.
Stayed 4 nights in Nov 2025

8/10 Good

Kristin

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for everyone

Lovely rustic place. Beds are comfortable and rue beach is lovely. I noticed it was o e of few places that cleaned up their beach section daily. If you're only lookong for a place to sleep this is a good option, but if what to vacation and veg at the hotel, go somewhere else. I would not recommend this place for everyone. I loved it, but the hydro and water is shotty. One morning there was no water, we had to abide by "if its yellow let it mellow, if its brown flush it down", there was no hot water the first night but no issues the other nights. This is the quiet section of the hotel zone and no restaurant at the hotel. But some good food near by. Do be aware there is no fresh water at the hotel. If fact all fresh water must be trucked into the hotel zone. 1l of chlorinated water is provided daily with no meams to keep it cold.
Stayed 3 nights in Feb 2025

8/10 Good

tracey

Stayed 3 nights in Jan 2025

4/10 Poor

Pravesh

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water in shower. Found 2 roaches. Woke up one morning with no light , no water, no electricity
Stayed 3 nights in Jan 2025

10/10 Excellent

Cesar

Stayed 3 nights in Jan 2025

10/10 Excellent

Jose

Stayed 3 nights in Jan 2025

6/10 Okay

Guillermo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good option in the hotel zone
Stayed 6 nights in Jan 2025

2/10 Terrible

Eilon

Disliked: Staff & service, property conditions & facilities
One of the most terrible place ever seen. dirty,inconvenience, horrible customer Service. Not recommended at all!!!
Stayed 6 nights in Jan 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Water does not stay hot consistently and the shower didn't drain well. Besides that, no issues.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with family
The most beautiful location period Staff were friendly and helpful
Stayed 7 nights in Dec 2024

6/10 Okay

Dina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has salty water in the bathroom and shower. Made it very uncomfortable to shower and brush teeth. Rooms are super small. Staff is nice and helpful. Beach is small but cozy. Our room was facing the main road and we could hear everything. There is pharmacy right across from this hotel. For the price they charge per night, they should have fresh water in the bathroom. They do have convenient parking and few places to eat very close by.
Stayed 6 nights in Nov 2024

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid a Room with ac and i sure would think it has water , and has neither
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

Falta de atencion al cliente

Llegamos a una habitacion y al regresar de cenar nos dijeron que siempre esa no era y nos tuvimos que mover, no era una buena fecha pero el agua olía feo, la luz se iba a cada rato.
Stayed 1 night in Jul 2024

8/10 Good

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated our baby moon at Sivana. Staff were very kind and sweet and we enjoyed seeing the dog & cats daily. This hotel is more rustic than others nearby. Water turned off one day for a few hours, AC is low and available only at night, and our room frequently got bugs. However, we are in the jungle and we appreciated how quiet and peaceful it was. We also love when breakfast is included.
Stayed 6 nights in Apr 2024

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024

8/10 Good

Reyes, Brooklyn

Stayed 3 nights in Jan 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden Oasis:) Awesome staff, quiet , priced right
Stayed 1 night in Dec 2023

10/10 Excellent

Katarzyna

Stayed 2 nights in Dec 2023

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