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Maya Tulum by G Hotels

3.5 star property

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Oceanfront Two Double Beds Minipool
Property video
Suite King Oceanfront Minipool Jacuzzi
Aerial view
Oceanfront Two Double Beds Minipool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪1 min walk‬
  • Place, SFER IK
    ‪2 min drive‬
  • Place, Tulum National Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪73 min drive‬

Room options

View all photos for Jungle View King

Jungle View King | Bathroom

Jungle View King

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Jungle View Two Double Beds

Jungle View Two Double Beds

Jungle View Two Double Beds

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Jungle View King Bed Minipool

Jungle View King Bed Minipool

Jungle View King Bed Minipool

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Oceanfront King Bed

Oceanfront King Bed

Oceanfront King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Oceanfront Two Double Beds Minipool

Oceanfront Two Double Beds Minipool | View from room

Oceanfront Two Double Beds Minipool

8.4 out of 10
Very good
(6 reviews)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Oceanfront King Bed Minipool

Oceanfront King Bed Minipool

Oceanfront King Bed Minipool

7.6 out of 10
Good
(4 reviews)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Mayan Villa House

Mayan Villa House

Mayan Villa House

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

  • Beach view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

8.0 out of 10
Very good
(1 review)
  • Beach view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean View King

Ocean View King

Ocean View King

  • Ocean view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean View Two Double Beds

Ocean View Two Double Beds

Ocean View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Maya Tulum by G Hotels

Spend the day relaxing on the beach or pampering yourself at Maya Tulum by G Hotels's full-service spa.
Maya Tulum by G Hotels offers 51 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Maya Tulum by G Hotels. During your stay, you're just a quick walk from Tulum Beach. Enjoy features like free self parking, plus a full-service spa and an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to reflexology, body wraps, or aromatherapy at Maya Tulum Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes yoga classes
  • Steps from Tulum Beach and a 3-minute drive from Tulum National Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Maya Tulum by G Hotels offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A meeting room and coworking spaces are available. Spa services, a terrace, and multilingual staff are also featured at Maya Tulum by G Hotels. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maya Tulum by G Hotels was completed in April 2022.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Maya Tulum by G Hotels has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift
  • Smooth flooring in room

More

  • 1 floor
  • 51 buildings
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2022
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Maya Tulum by G Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 210 out of 438 reviews
Rating 8 - Good. 83 out of 438 reviews
Rating 6 - Okay. 52 out of 438 reviews
Rating 4 - Poor. 41 out of 438 reviews
Rating 2 - Terrible. 52 out of 438 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Rachel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was neglected with lots of broken things. Staff kind but ineffective
Stayed 4 nights in Jan 2026

6/10 Okay

Kaylin

Travelled with group
Liked: Amenities
The hotel is very pretty and definitely great for pictures. The AC worked well, hot water was always available, and the front desk consistently answered when needed. However, there were some major downsides. Because the hotel is on the beach, ants did get onto the bed, which was uncomfortable. The shower and toilet area also had windows with no covers, which felt awkward and lacking privacy. The food at the restaurants we tried was not good and extremely overpriced. One experience was especially disappointing — at the restaurant near the beach with the pool and mirror, I ordered a Sex on the Beach drink and found a fly in my cup. Despite this, the drink was still added to my bill. Overall, the hotel looks nice but the issues with cleanliness, privacy, and food quality made the stay less enjoyable.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sheyda, lake forest

C
Stayed 5 nights in Jan 2026

10/10 Excellent

Shervin

Stayed 1 night in Jan 2026

8/10 Good

Linda R, Calgary

Travelled with family
Liked: Cleanliness
Bare in mind, this was our first trip to Mexico. The staff were friendly and very helpful. The front desk helped us to atrange airport transport and a tour. The room was clean and well cared for. It was wonderful having a small private "yard" and also being steps from the beach. Food on the premises was limited, expensive and the portions were extremely small. Bottled water was not provided.
Stayed 7 nights in Dec 2025

4/10 Poor

Emily

Travelled with family
Liked: Staff & service
Disliked: Amenities
Extremely overpriced and disappointing. I paid approximately $600 per night and the room, bathroom, and overall facilities did not come close to justifying the price. Despite the high rate, there was no breakfast, no complimentary bottled water, and one night there was no running water at all, which is unacceptable. Noise was a major issue. Loud music was clearly audible inside the room, and on 12/31, the music continued until 8:00 AM on 1/1, making it impossible to rest. There is no pool or gym. The beach and restaurant areas were small and plain, offering nothing that warrants such a high price. The refund policy was also confusing and concerning. I booked a four-night stay and selected an option that was refundable. The booking confirmation stated that cancellations before 6:00 PM on December 24, 2025 would not be charged. However, after booking, the reservation showed as non-refundable. It is unclear whether this issue originated with Hotels.com or the hotel (Maya Tulum), but this lack of transparency is unacceptable. Charging over $600 per night under these conditions is unreasonable and outrageous.
Stayed 4 nights in Dec 2025

8/10 Good

Vincent

Stayed 3 nights in Dec 2025

10/10 Excellent

Nina

Stayed 10 nights in Dec 2025

10/10 Excellent

sady

Stayed 2 nights in Dec 2025

4/10 Poor

Jessica amber

Stayed 5 nights in Dec 2025

2/10 Terrible

Sobhi

Disliked: Cleanliness
We ran out of water since 8 PM till the second day 10 AM. We never had running hot water. We never had ice. The phone was not working. You can’t get hold of the reception people.
Stayed 2 nights in Dec 2025

4/10 Poor

Sydney

Disliked: Amenities, property conditions & facilities
The service staff was not polite in the slightest. It is not shown as advertised in the photo. There was no running water for over 12 hours with no offer of drinking water. Another individual of our party had no running hot water for the entirety of our trip and this included two different rooms he stayed in. When asked regarding wifi or television (that is offered on different booking sites and their own individually owned website) was told they did renovations and will not be receiving them. They told someone else it hasn’t arrived yet. It just felt like one lie after another. For the price you are better of to go somewhere else. Expedia did the best they could a was accommodating considering the hotel would do nothing. Hope you don’t have to speak to management because they will never come nor will they answer to Expedia
Stayed 2 nights in Dec 2025

10/10 Excellent

kyra

Lovely
Stayed 3 nights in Nov 2025

10/10 Excellent

Natalie

Stayed 4 nights in Oct 2025

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing!!!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pool was amazing; the staff was super friendly but not too much knowledge or the surrounding areas to grab food or entertainment. the A/C was perfect and the king suite with amazing view.
Stayed 3 nights in Oct 2025

8/10 Good

Jillian

Liked: Cleanliness, amenities
The rooms are beautiful and just as pictured. The beach was perfect and very quiet.
Stayed 4 nights in Sep 2025

8/10 Good

christopher

Stayed 1 night in Sep 2025

6/10 Okay

Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in tulum

Rooms were clean and cool, ,beach furniture was unkept, dirty and some items broken all along property. Breakfast was fresh and service was great at their restaurant highly recommend tostadas de pescado al pastor. The bad issue first day of our stay the water for shower/ toilet was out for 4 hours, later restored but it happened again the following day too. Don’t think will come back since front desk management only said water would be restored with no alternate as a complimentary drink nothing
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Freddy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need some maintenance
Stayed 7 nights in Aug 2025

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Id go back for sure. Unfortunately the sargasso was horrible but thats not their fault. The rooms can’t stay cold tho but id still return
Stayed 1 night in Jul 2025

6/10 Okay

marco a

Travelled with family
Liked: Staff & service, amenities
Insects scorpion in side room Lizard in side room Crab inside room
Stayed 4 nights in Jul 2025

8/10 Good

Carlos G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two-room with plunge pool was great and spacious. The hotel is very organic and unique. My only complaint was the AC, it was difficult to get the mini split to get to a comfortable temperature. Beds were comfortable. Dining options are a little far. Transportation is expensive. Onsite restaurant is quite good and the staff are very friendly and knowledgeable.
Stayed 2 nights in Jul 2025

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