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Maya Tulum by G Hotels

3.5 star property

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Oceanfront Two Double Beds Minipool
Property video
Suite King Oceanfront Minipool Jacuzzi
Oceanfront Two Double Beds Minipool
Suite King Oceanfront Minipool Jacuzzi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
  • Place, Tulum Beach
    ‪1 min walk‬
  • Place, SFER IK
    ‪16 min walk‬
  • Place, Tulum National Park
    ‪2 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

View all photos for Jungle View King

Jungle View King

Jungle View King

10.0 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Jungle View Two Double Beds

Jungle View Two Double Beds

Jungle View Two Double Beds

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Jungle View King Bed Minipool

Jungle View King Bed Minipool

Jungle View King Bed Minipool

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront King Bed

Premium bedding, minibar, in-room safe, blackout curtains

Oceanfront King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Two Double Beds Minipool

Oceanfront Two Double Beds Minipool | View from room

Oceanfront Two Double Beds Minipool

8.4 out of 10
Very good
(6 reviews)
  • Sea view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Oceanfront King Bed Minipool

Premium bedding, minibar, in-room safe, blackout curtains

Oceanfront King Bed Minipool

7.6 out of 10
Good
(4 reviews)
  • Sea view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Mayan Villa House

Mayan Villa House

Mayan Villa House

  • Garden view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

  • Beach view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

8.0 out of 10
Very good
(1 review)
  • Beach view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View King

Ocean View King

Ocean View King

  • Ocean view
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Two Double Beds

Ocean View Two Double Beds

Ocean View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

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  • Parking included
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About this property

Maya Tulum by G Hotels

Beachfront, with full-service spa
Spend the day relaxing on the beach or pampering yourself at Maya Tulum by G Hotels's full-service spa.
Maya Tulum by G Hotels offers 51 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Maya Tulum by G Hotels. During your stay, you're just a quick walk from Tulum Beach. Enjoy features like free self parking, plus a full-service spa and an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, body scrubs, or facials at Maya Tulum Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes yoga classes
  • Steps from Tulum Beach and a 3-minute drive from Tulum National Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Maya Tulum by G Hotels offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A meeting room and coworking spaces are available. Spa services, a terrace, and multilingual staff are also featured at Maya Tulum by G Hotels. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maya Tulum by G Hotels was completed in April 2022.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Maya Tulum by G Hotels has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • No lift
  • Smooth flooring in room

More

  • 1 floor
  • 51 buildings
  • Banquet hall
  • Built in 1986
  • Designated smoking areas (fines apply)
  • Renovated entire property - April 2022
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Maya Tulum by G Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 418 reviews
Rating 8 - Good. 81 out of 418 reviews
Rating 6 - Okay. 45 out of 418 reviews
Rating 4 - Poor. 39 out of 418 reviews
Rating 2 - Terrible. 51 out of 418 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Natalie

Stayed 4 nights in Oct 2025

10/10 Excellent

Ambar

Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing!!!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pool was amazing; the staff was super friendly but not too much knowledge or the surrounding areas to grab food or entertainment. the A/C was perfect and the king suite with amazing view.
Stayed 3 nights in Oct 2025

8/10 Good

Jillian

Liked: Cleanliness, amenities
The rooms are beautiful and just as pictured. The beach was perfect and very quiet.
Stayed 4 nights in Sep 2025

8/10 Good

christopher

Stayed 1 night in Sep 2025

6/10 Okay

Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed in tulum

Rooms were clean and cool, ,beach furniture was unkept, dirty and some items broken all along property. Breakfast was fresh and service was great at their restaurant highly recommend tostadas de pescado al pastor. The bad issue first day of our stay the water for shower/ toilet was out for 4 hours, later restored but it happened again the following day too. Don’t think will come back since front desk management only said water would be restored with no alternate as a complimentary drink nothing
Stayed 2 nights in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Freddy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need some maintenance
Stayed 7 nights in Aug 2025

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Id go back for sure. Unfortunately the sargasso was horrible but thats not their fault. The rooms can’t stay cold tho but id still return
Stayed 1 night in Jul 2025

6/10 Okay

marco a

Travelled with family
Liked: Staff & service, amenities
Insects scorpion in side room Lizard in side room Crab inside room
Stayed 4 nights in Jul 2025

8/10 Good

Carlos G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two-room with plunge pool was great and spacious. The hotel is very organic and unique. My only complaint was the AC, it was difficult to get the mini split to get to a comfortable temperature. Beds were comfortable. Dining options are a little far. Transportation is expensive. Onsite restaurant is quite good and the staff are very friendly and knowledgeable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Dan Phillips

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel services & staff were good. Beach seaweed was horrible. No one was happy all allowed
Stayed 5 nights in Jul 2025

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again! Beautiful rooms & great location
Stayed 1 night in Jul 2025

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not disclose that an environmental fee or a security deposit would be taken at point of arrival. They also stole my neck fan- and proceeded to lie to us about the beach being closed. How can you advertise a beach experience when there is no beach??
Stayed 6 nights in Jul 2025

4/10 Poor

Christine

Liked: Staff & service
Disliked: Amenities
It is seaweed season from April to August. The brown algae went on for about 10 metres along the beach and gave off the smell of sulphur. It was not swimmable. Excursions had to be paid in cash but the ATM on the property wasn't working. I had to pay a driver $70.00 just to take me to and from town which was a 10 minute drive just to get enough cash to pay for all of the excrusions. They would not accpet credit card. The toilet in my room tried to be fixed 2 times and some essentials like body wash was missing. The lights didn't work in the shower, the shower head didn't work properly (just trinkling down) and shower gel was missing...eventually they moved my room. When I asked for bottle water at 8:30 am, they said it was none available...it was finally delivered to me at 11:00 am.
Stayed 7 nights in Jul 2025

10/10 Excellent

JANE, LONG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful spot to stay in Tulum!
Stayed 5 nights in Jul 2025

10/10 Excellent

Whitney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The nearby restaurant, located inside de hotel’s facilities, is a nightmare due to noise during evenings and nights.
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Renu

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT go here!!! Toilets broken, Air condition did not work! Sink did not drain! No hot water! Nobody came to address the problem...we just kept on hearing that somebody will be there in 5 minutes, but no one came. No manager on site to take care of our problems. He just ghosted us!
Stayed 3 nights in Jun 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so in love with this resort! Had an absolute blast can’t wait to come back again
Stayed 3 nights in Jun 2025

8/10 Good

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice overall. But the best part was the staff, very kind, responsive, and accommodating. Roberto in the restaurant was absolutely awesome. He was welcoming and attentive and even brought the kids a basket of donuts for national donut day. Worth coming back just for staff interactions. The front desk was always helpful and helped us to book transportation, car rental, excursions, seamlessly.
Stayed 3 nights in Jun 2025

6/10 Okay

Isabella

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My boyfriend and I got the Oceanfront king bed mini pool room. The initial room we got was not what we expected and was nowhere pictured on Expedia or their website. You can tell it was an older room and hadn’t been updated to the standards of their other rooms. We asked to be moved to the room we actually paid for and they moved us no problem. On our last night we did find a cockroach in our bathroom and there was a blood stain on our sheet. Note before booking that the AC isn’t that strong so the only cool area of the room will be the bed. Everywhere else is pretty hot. Other than that the 2nd room we got was super nice and I loved the private outdoor mini pool.
Stayed 4 nights in May 2025

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