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Naala Tulum

3.5 star property
VIP Access

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Photo gallery for Naala Tulum

Exterior
Sun deck
Garden
Reception
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

9.2 out of 10
Wonderful
(23 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms

Premium bedding, down duvets, minibar, in-room safe

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(18 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, down duvets, minibar, in-room safe

Standard Room

9.4 out of 10
Exceptional
(16 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Naala Tulum

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at Naala Tulum. During your stay, you're just a quick walk from Hunab Lifestyle Center. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the helpful staff and the pool
  • Just a 2-minute drive from Tulum National Park and 5 minutes from Tulum Mayan Ruins
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Naala Tulum. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

Naala Tulum has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Parking on site (USD 10 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naala Tulum

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2.50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naala Tulum Hotel
Naala Tulum Tulum
Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 462 out of 708 reviews
Rating 8 - Good. 153 out of 708 reviews
Rating 6 - Okay. 53 out of 708 reviews
Rating 4 - Poor. 18 out of 708 reviews
Rating 2 - Terrible. 22 out of 708 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Perseus

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is pretty. That’s all I’m Willing to give it. The hotel had no water during My entire stay because the boiler wasn’t working. I checked out early and was promised a refund for the hotel to immediately stop responding. In addition to no water both rooms on either side of mine had screaming children that woke up at the crack of dawn. And since the hotel had no hot water and it was full, my only resort was to check out early. The hotel restaurant was mid at best. And I did not receive the advertised meal credit for my room. I would never stay here again, and I won’t be going back to Tulum for a very long time.
Stayed 6 nights in Jan 2026

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.
The rooftop pool and bar. Basically empty 90% of the time.
Stayed 1 night in Feb 2026

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, amenities
Beautiful hotel !super affordable!
Stayed 1 night in Jan 2026

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 4 nights in Jan 2026

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu. The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol.
Stayed 7 nights in Jan 2026

4/10 Poor

Aylie

Stayed 7 nights in Jan 2026

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities
Great location. Very clean. Excellent value.
Stayed 2 nights in Jan 2026

10/10 Excellent

Anya

Stayed 1 night in Jan 2026

10/10 Excellent

Kerwin, Rancho Santa Margarita

Stayed 5 nights in Sep 2025

8/10 Good

Rebecca Rose

Stayed 7 nights in Dec 2025

2/10 Terrible

Ceri

Travelled with partner
Disliked: Amenities
From the day we got there we had no hot water and our AC wasn’t working. It took nearly 3 days out of the four days. We stayed there to get the AC to work, but it would only work for a few hours and then go out the shower. water was cold never warm and there was an ant infestation on our balcony. We had to sleep with the doors open due to no AC and I’m covered in mosquito bites. They placed us in a room right by the stairway and all we heard was people running up and down all evening and all morning long, nobody spoke good enough English at their hotel to be able to help us when we asked for help. I was really hoping this hotel would fit our needs, but it was terrible.
Stayed 4 nights in Dec 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place very relaxing.
Stayed 1 night in Nov 2025

6/10 Okay

CARLOS NATHANAEL

Travelled with partner
Liked: Cleanliness
Debe de mejorar el desayuno
Stayed 2 nights in Dec 2025

10/10 Excellent

carolina

Stayed 1 night in Oct 2025

2/10 Terrible

Alberto

Stayed 2 nights in Oct 2025

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Oasis in the jungle

Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Stayed 1 night in Oct 2025

10/10 Excellent

Colette

Stayed 2 nights in Oct 2025

8/10 Good

KayRachel

Travelled with family and small children
Disliked: Staff & service
It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
Stayed 3 nights in Oct 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved, recommended
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Stayed 4 nights in Jul 2025

10/10 Excellent

Ivana Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
Stayed 6 nights in Sep 2025

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Will stay longer next time.
Stayed 1 night in Sep 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, especially for the price. The staff was excellent.
Stayed 1 night in Jul 2025

6/10 Okay

Jorge H.

Liked: Cleanliness, staff & service
Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Stayed 1 night in Sep 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy stay

I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
Stayed 3 nights in Sep 2025

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