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4.1 out of 5

"Fantastic hotel with great food options. Rooms where excellent " More

By a verified traveller on Tue 10 Sep 2019

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Hotel Description

H10 Rubicón Palace's great location gets high marks from our customers. During your stay, you'll be within walking distance of Aqualava Water Park. Features include free WiFi in public areas and free self-parking, plus 6 outdoor pools. This 5-star hotel has 593 rooms over 6 floors. All rooms offer free WiFi and deep-soaking bathtubs.

  • Air-conditioned rooms with furnished balconies or patios, deep-soaking bathtubs and 24-hour room service
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Janubio, one of the property's 5 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 6 outdoor pools
  • Treat yourself to facials, hydrotherapy or massages at Despacio Thalasso Centre
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a fitness centre and mini golf
  • Guests have great things to say about the location and the size of the guestrooms
  • Just a 3-minute drive from Aqualava Water Park and a few minutes from Dorada Beach
  • Dogs welcome for a fee

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 4 Max
€133* Per night/room 3 Jul - 4 Jul

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Privilege Double Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Twin Room, Sea View

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 2 Single Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

H10 Rubicón Palace ratings based on 26 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for H10 Rubicón Palace

Everyone (13) Couples (8) Family (2)
5 out of 5
Fantastic hotel with great food options. Rooms where excellent

Posted by on 10 Sep 2019

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Comment from Hotel Management

10 Sep 2019 by The Management.

Dear guest, thank you for your rating and your words. We hope to welcome you again soon. Best regards.

3 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

26 May 2019 by The Management

Thank you for rating us.

4 out of 5
The hotel facilities are top class, the reception is beautifully kept. The pools are beautiful and the whole complex is very luxurious but the rooms are quite basic, the staff are wonderful and couldn’t do more for you. The food is a massive disappointment, even the themed restaurants are awful. We found almost everything we ate to be inedible. Would return but only on a room only basis and would eat in any of the resteraunts nearby as their food is a thousand times better.

Posted by on 10 Apr 2019

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Comment from Hotel Management

11 Apr 2019 by The Management.

Dear guest, thank you for gicing us your feedback. We really do appreciate your comments about the reception as well as the pool areas or the luxury found at the complex. We really take your constructive feedback about the gastronomy into account, since our main target is to improve every season, even if the general feedback use to be positive regarding this matter. Best regards.

5 out of 5
beautiful hotel great food didn’t have to leave the hotel

Posted by on 12 Jan 2019

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Comment from Hotel Management

14 Jan 2019 by The Management.

Dear guest, thank you for the feedback given. We are glad to read you have been so satisfied with the hotel. We hope to welcome you again soon. Best regards.

5 out of 5

Posted by on 1 Jan 2019

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Comment from Hotel Management

2 Jan 2019 by The Management.

Dear guest, thank you for giving us your rating! We hope to welcome you again soon. Best regards.

4 out of 5

Posted by on 9 Dec 2018

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Comment from Hotel Management

17 Dec 2018 by The Management.

Dear guest, thank you for giving us your rating. It would be a pleasure to welcome you again soon.

5 out of 5

Posted by on 26 Oct 2018

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Comment from Hotel Management

31 Oct 2018 by The Management.

Dear guest, thank you for your time to share your rating. We hope to welcome you again. Best regards.

5 out of 5

Family Holiday

Pros: Plenty of space in the building and the grounds
Cons: The clearing of used crockery at breakfast was a little slow and cutlery was hard to find.
Location: Great location and pleasant walk into town to cafes etc.
We were a family group of 9 ranging from 10-80. We all had a great time.

Posted by on 6 Apr 2018

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Comment from Hotel Management

10 Apr 2018 by The Management.

Dear guest, thank you very much for giving us some feedback. Your words are very appreciated, we take it as a constructive feedback that will help us to improve in the future. We hope to see you again soon. Best regards.

4 out of 5

Nice welcome

Very nice food and surroundings Asia restaurant not great janubio is best but some grumpy restaurant staff otherwise lovely holiday

Posted by , from Scotland on 4 Dec 2017

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Comment from Hotel Management

7 Dec 2017 by H10 Rubicon Palace

Thank you for the feedback regarding the recent holiday with us. We are glad to read that you have appreciated the surroundings and janubio restaurant. We are sorry to read that you found some of the staff no friendly, as our weekly questionnaires show that exactly the staff is one of the greatest things about our Hotel. We hope to see you soon again in order to provide a pleasant holiday and we hope to gain a higher rating next time! Kindest regards The Management

3 out of 5

Late trip to the sun

We went half board but the hotel caters generally for all inclusive customers. Definitely feel the hotel portrays a class system with a further 'privilege' customer experience which I felt was unnecessary. Water not offered at either lunch or dinner to customers on half board basis which I felt was very poor, surely you do not need to be an all inclusive guest to receive water with your meal. Food selection very repetitive at all meal times.

Posted by on 19 Nov 2015

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Renovations + Closures

This property is closed from 11 May 2020 to 2 July 2020 (dates subject to change).

All-inclusive Details

  • Access to on-site clubs included
  • On-site entertainment and activities included
  • Buffet and à la carte dining
  • À la carte or gourmet dining is limited
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Gratuities not included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Off-site tours not included
  • On-site live performances included
  • Room service not included
  • Minibar not included

Property Features

H10 Rubicón Palace offers its guests a full-service spa, 6 the outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. A computer station is on site and WiFi is free in public spaces. A kids' pool, a nightclub, and a fitness centre are also featured at the luxury H10 Rubicón Palace. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Yaiza hotel.

  • 593 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • Nightclub
  • Bar by the pool
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -6
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Arrecife (ACE-Lanzarote) (35.6 km / 22.1 mi)
  • Parking: Free self parking

Room Amenities

H10 Rubicón Palace offers 593 forms of air-conditioned accommodation which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers. This Yaiza hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony or patio (furnished)
  • Deep-soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Janubio – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Tabaiba – This buffet restaurant specialises in international cuisine and serves breakfast and dinner.

Sakura – This theme restaurant specialises in Asian cuisine and only serves dinner. Reservations are required.

Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required.

24-hour room service is available.

Nearby Activities

6 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Miniature golf on site
  • Boat tours nearby
  • Snorkelling nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Despacio Thalasso Centre has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 2
  • Minimum age to access spa is 16
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to lift

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Only dogs are allowed
  • Weight limit: 11 lb

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitiser.Personal protective equipment, including masks, will be available to guests.For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards
  • Gap period enforced between guests' stays 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 20 per pet, per night
  • In-room safe fee: EUR 0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • H10 Rubicón Palace
  • H10 Rubicón Palace Hotel
  • H10 Rubicón Palace Hotel Yaiza
  • H10 Rubicón Palace Yaiza
  • Rubicón Palace
  • H10 Rubicón Palace Hotel
  • H10 Rubicón Palace Yaiza
  • H10 Rubicón Palace Hotel Yaiza

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.