12 Feb 2020 by Subdirector THB Tropical Island
Thank you very much for your feedback, we take our clients' suggestions very seriously and we will do our best to continue improving. Best regards
26 Jan 2020 by Subdirector THB Tropical Island
Thank you very much for your kind words. We are very glad to know that you have enjoyed your holidays and we hope that you will return again. You will be very welcome!
28 Dec 2019 by Subdirector THB Tropical Island
Thank you very much for your feedback.
14 Dec 2019 by Subdirector THB Tropical Island
Thank you very much for your reveiw, Best regards
20 Aug 2019 by THB Tropical Island
Dear guest, Thank you for choosing the THB Tropical Island for your holiday. Our main goal is to have happy customers and exceed their expectations therefore it is a huge pleasure to know that we have achieved our goal. We hope to have you staying with us again in the near future. Warmest regards.
26 May 2019 by Subdirector THB Tropical Island
Dear Guest, We are sorry to know that your stay has not been up to your expectactions and we do regret not to have any further information. Best Regards
19 May 2019 by Subdirector THB Tropical Island
Dear guest, Thank you for choosing the THB Tropical Island. We are sorry to read that on this occasion your experience with our reception department has not been the greatest and even though we do not know the exact reason, we will pass them your comment. However, we are happy to know that you loved the property. We hope you will take in consideration to stay again with us being confident that you will leave the hotel with a different opinion also about our reception team. Best Regards
6 May 2019 by Subdirector THB Tropical Island
Dear guest, Thank you very much for sharing your opinion about the THB Tropical Island. Best Regards
This property is closed from 5 November 2020 to 25 March 2021 (dates subject to change).
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
All-inclusive room rates at THB Tropical Island Aparthotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Some rates at THB Tropical Island Aparthotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. THB Tropical Island Aparthotel offers its guests a full-service spa, 15 the outdoor swimming pools, and 3 hot tubs along with a waterslide and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and A bar/lounge. Public spaces have free WiFi. The family-friendly THB Tropical Island Aparthotel also features a free kid's club, a garden, and beach/pool umbrellas. Self parking is free. This 4-star Yaiza hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
THB Tropical Island Aparthotel offers 414 forms of air-conditioned accommodation with a safe and a hairdryer. This accommodation is furnished with twin sofa beds. Accommodation at this 4-star hotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a deep soaking bath and complimentary toiletries. This Yaiza hotel provides complimentary wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on a weekly basis.
THB Tropical Island Aparthotel has a restaurant serving breakfast only.
15 the outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a waterslide and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include sports massages and body treatments. The spa is equipped with a sauna and a spa tub.
The spa is open selected days.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Drinks are not included in half board and breakfast rates.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards and cash. For guests' safety, the property includes carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. The property affirms that it follows the sanitisation practices of the Measures to reduce infection (Spain) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines.
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.