6/10 Okay
Zaneta
10 Nov 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
This stay was a present for my partner’s 30th birthday. I specifically chose this hotel because it offered a sauna and steam room. Unfortunately, when we checked in, we were not informed that these facilities were out of service. Later, when we asked for directions to the spa, we were told that only the hydromassage pool was available.
I was disappointed, as we don’t usually book hotels this expensive, and I had chosen it especially for my partner’s birthday. The staff offered to make up for it with complimentary breakfast or a drink, which was a lovely gesture, but I would have appreciated an email before our arrival mentioning that some facilities were unavailable. I had the option to cancel the reservation the day before, and I likely would have done so. When I booked the spa slots in advance via email, there was no mention of the issue either.
The room itself was not particularly special for the price paid—some things were broken. It wasn’t a major problem, but at this price point, I expected everything to be in excellent condition.
Overall, while the staff were absolutely lovely and helpful, the stay didn’t feel worth the cost. For next time, I think it’s better to book a more affordable hotel if you’re planning to spend most of your time outside anyway.
Zaneta
Stayed 3 nights in Nov 2025
