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Hotel Hacienda de Castilla

3.0 star property

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Photo gallery for Hotel Hacienda de Castilla

Outdoor pool, pool loungers
Standard Room, 2 Double Beds
Standard Room, 2 Double Beds
Reception
Restaurant

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524
  • Place, Séptimo Día Adventist Church
    ‪5 min walk‬
  • Place, Mercado 23
    ‪14 min walk‬
  • Place, Las Palapas Park
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(21 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room Standard

1 bedroom, down duvets, desk, blackout curtains

Room Standard

  • 16 sq m
  • Sleeps 4
  • Free Wi-Fi

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About this property

Hotel Hacienda de Castilla

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a children's pool, a meeting room, and concierge services are onsite.
Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with hair dryers and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with premium cable channels. Bathrooms include showers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Our customers tell us they can't get enough of the helpful staff at Hotel Hacienda de Castilla. During your stay, you'll be within walking distance of Las Palapas Park. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at La Hija de Villa
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute drive from Ultramar Ferry Puerto Juárez and a few minutes from Las Palapas Park
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
Hotel Hacienda de Castilla offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, multilingual staff, and tour/ticket assistance are also featured at Hotel Hacienda de Castilla. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Cancun hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to noon.
La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to noon for a fee: MXN 170 for adults and MXN 130 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Hija de Villa

Things to do

  • Billiards/pool table
  • Children's pool
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 250
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets: MXN 100 per pet, per night
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
  • Airport shuttle fee: MXN 1000 per room (one-way)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Hacienda de Castilla offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hacienda de Castilla
Hacienda de Castilla Cancun
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla Cancun
Hotel Hacienda Castilla Cancun
Hotel Hacienda Castilla
Hacienda Castilla Cancun
Hacienda Castilla
Hacienda De Castilla Cancun
Hotel Hacienda de Castilla Hotel
Hotel Hacienda de Castilla Cancun
Hotel Hacienda de Castilla Hotel Cancun

Hotel Hacienda de Castilla Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 244 out of 874 reviews
Rating 8 - Good. 292 out of 874 reviews
Rating 6 - Okay. 182 out of 874 reviews
Rating 4 - Poor. 78 out of 874 reviews
Rating 2 - Terrible. 78 out of 874 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great attention to detail
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for family to stay
Stayed 8 nights in Jul 2024
Verified

10/10 Excellent

Estelle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel! Very pet friendly, too!
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025
Verified

8/10 Good

Tram

Liked: Cleanliness, staff & service, amenities
Over all, we love this hotel for les locaux
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

Miriam

Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Hilleke

Liked: Cleanliness, staff & service
Nice hotel for a night in Cancun.
Verified

8/10 Good

charlene bourassa

Liked: Cleanliness, staff & service, amenities
The staff is amazing!
Stayed 8 nights in May 2025
Verified

6/10 Okay

Jennis

Liked: Cleanliness
We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water. They also charge a cash room tourism tax .
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Shella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and friendly staff.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good service for the price.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Subhadip

Liked: Cleanliness, staff & service
Good for sleeping overnight
Stayed 1 night in Mar 2025
Verified

8/10 Good

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.
Stayed 2 nights in May 2024
Verified

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was openly discriminated against for being disabled
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable and clean. I enjoy staying there. Close to public transportation.
Stayed 7 nights in Jan 2023
Verified

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel. beds not that comfortable and breakfast only is 1 option. friendly staff and very kind. great location and value good hot water
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was amazing! Place is lovely, just the neighborhood..
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms where big and clean.the only down side where the cold showers.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, amenities
Hotel and restaurant staff were very helpfull and our stay were bettar than good!! Really worth of money
Stayed 6 nights in Dec 2023

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