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"My biggest complaint was the elevator. We stayed on the 20th floor. One elevator goes from the lobby to the 17th, another goes from 17-20. The two days we were there the elevator for 17-20 broke down for hours. We had to shlep our bags down 3 floors of double landing stairs the morning we left. "

"Overpriced, dirty, and rude staff avoid Paid a premium for three nights and got a run-down room with a side of contempt. We arrived during the French Quarter Festival a major annual event the hotel knew was happening to find every street to the property closed. Spent over an hour driving in circles until a police officer helped us through. No heads-up from the hotel, no guidance for guests using valet. Front desk shrugged and offered two drink vouchers. The room was worse: peeling wallpaper in multiple spots, long hairs in the bathroom, and dried snot on the shower curtain. I called to report it and was told they'd "already given me drink vouchers" and I "should be happy with what I got." I never cared about the drinks I wanted a clean room. When I asked to speak to a manager, the front desk blocked the escalation. Overcharged, wrong room, filthy bathroom, rude staff. There are far better places in the Quarter for the money. Stay anywhere else."

"Room was clean and to the point, just right, ac was cold and provided that good cold sleep. Courtyard was nice with amazing infused water… Staff was great. Will was very helpful and friendly. He’s a major reason I’ll be back. Location was amazing also. "