"Expected more but rooms are looking tired and not as clean as I would expect. Had to change rooms which helped and was dealt with easily Tried to use ... " More
12 Oct 2020 by Guest Experience Manager
Dear valued Guest, Thank you for your review of your stay with us at Altis Belém Hotel & Spa. We are very sorry that we have not met your expectations. We always strive to exceed them daily and it is disappointing to learn that we have failed to impress you. Please rest assured that we very much appreciate your feedback and are continually improving and innovating in all areas in the hotel. We do hope to have the opportunity to welcome you back in the near future in order to redeem from this perception. Kind regards, Rita Silva Guest Experience Manager
25 Aug 2017 by Conceição
Dear Valued Guest, Thank you for your kind review on Ebookers.com and for having chosen Altis Belém Hotel & Spa. So pleased we are to know that you could enjoyed your stay with us particularly our buffet breakfats, our fresh orange juice and also the confort of your room's beds. We will be waiting for your next stay in your hotel in Lisbon! Kindest regards, Artur Conceição Guest Experience Manager
28 May 2023 by Teresa
Cher ClientMerci beaucoup d'avoir partagé votre incroyable expérience chez Altis Belém et merci de mettre en valeur notre formidable équipe qui travaille quotidiennement pour créer des expériences inoubliables.Nous espérons vous revoir très bientôt!Cordialement
24 Aug 2019 by Front Desk
Thank you for your feedback, we really appreciate it! Best regards, Front Office Team
29 Jan 2019 by Guest Experience Manager
Dear Valued Guest, Thank you for taking the time to write such a lovely and detailed comment about your experience with us. We are very happy to hear how fantastic has been your experiences, and would like to thank you for praising our location and the quality of our facilities. It was a pleasure to have you as our guests. We hope to welcome you again very soon. Warmest regards, Rita Silva Guest Experience Manager
27 Dec 2017 by Artur Conceição
Dear Valued Guest, First of all we present our sincere apologies once we don't speak or write Ducth. Thank you for your Excellent review on Ebookers and for having chosen Altis Belém Hotel & Spa during your stay with us. How pleased we are to know that you enjoyed your stay with us. If you travel again to Portugal and Lisbon, we will be so pleased to welcome you again in your "home" in Belém, Lisbon. We wish you an Happy New Year full of Joy and Sucess. Yours sincerely, Artur Conceição Guest Experience Manager on Duty
Altis Belém Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business centre and 3 meeting rooms are available. A fitness centre, a sauna, and a terrace are also featured at the luxury Altis Belém Hotel & Spa. Self parking and valet parking are free. This 5-star Lisbon hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Altis Belém Hotel & Spa offers 50 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers, dressing gowns, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Restaurante Feitoria – This fine-dining restaurant specialises in Portuguese cuisine and only serves dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating. Reservations are required.
Cafetaria Mensagem – Overlooking the ocean, this restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Bar 38º 41 – This bar only serves light fare. Open daily.
24-hour room service is available.
An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the spa from 10 AM to noon.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Eurocard. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
