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My Story Hotel Rossio

3.0 star property

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Photo gallery for My Story Hotel Rossio

Daily buffet breakfast (EUR 15 per person)
Staircase
Down duvets, minibar, in-room safe, desk
View from room
Property grounds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Explore the area

View in a map
Praca Dom Pedro IV (Rossio Square), 59, Lisbon, 1100-200
  • Place, Rossio Square
    ‪1 min walk‬
  • Place, Santa Justa Elevator
    ‪2 min walk‬
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room

Down duvets, minibar, in-room safe, desk

Standard Double Room

7.8 out of 10
Good
(23 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Down duvets, minibar, in-room safe, desk

Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Rossio)

View from room

Double Room (Rossio)

8.4 out of 10
Very good
(5 reviews)
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

View from room

Suite

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Down duvets, minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room (Rossio)

Down duvets, minibar, in-room safe, desk

Twin Room (Rossio)

  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

My Story Hotel Rossio

Hotel with a restaurant, steps from Rossio Square
A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
My Story Hotel Rossio offers 46 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at My Story Hotel Rossio. During your stay, you're just a quick walk from Rossio Square. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Guests have great things to say about the location and the helpful staff
  • Steps from Rossio Square and Santa Justa Elevator
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at My Story Hotel Rossio.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
My Story Hotel Rossio has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 4 floors
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
  • Airport shuttle fee: EUR 35 per room (one-way)
  • Airport shuttle fee per child: EUR 35 (one-way), (up to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
Property Registration Number 11295
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

My Story Hotel Rossio Lisbon
My Story Hotel Rossio
My Story Rossio Lisbon
My Story Hotel Rossio Lisbon
My Story Rossio Lisbon
My Story Rossio
Hotel My Story Hotel Rossio Lisbon
Lisbon My Story Hotel Rossio Hotel
Hotel My Story Hotel Rossio
Residencia Sul Down Town
My Story Hotel Rossio Hotel
My Story Hotel Rossio Lisbon
My Story Hotel Rossio Hotel Lisbon

My Story Hotel Rossio Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 576 out of 905 reviews
Rating 8 - Good. 276 out of 905 reviews
Rating 6 - Okay. 43 out of 905 reviews
Rating 4 - Poor. 6 out of 905 reviews
Rating 2 - Terrible. 4 out of 905 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and rooms, while on the small side, are functional. Lots going on around the hotel in walking diss tan r.
Stayed 3 nights in Jun 2025

8/10 Good

Oanh, southlake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotels in good location easy to access to various activities around the water front
Stayed 4 nights in May 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So central! Very nicely decorated. Our room was very, very small though. But it had a direct view of the beautiful square and castle. It was stunning. It was great for the one night we stayed. Would get quite cramped if we stayed more than a few nights. It was a beautiful room though.
Stayed 1 night in May 2025

6/10 Okay

Joel, Irvine

Room was spacious and clean. Cent ally located hotel - great location. We couldn’t control the room temperature - front desk did that so it was either very hot or very cold- we had to call them multiple times. The front desk clerk said room can’t be individually regulated - they did it by floor. ????????
Stayed 1 night in May 2025

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a stylish property right in the heart of Rosario square. Plenty of restaurants and shopping within walking distance. The staff was very friendly, and the breakfast was fantastic as well. My only grip was the cleanliness of the bathroom. The shower had black mold around the edges and inside the shower as well, which was a bit of a turn off. Aside from that we had a great stay!
Stayed 2 nights in May 2025

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location right on Rossio Square with great access to everything! And if you couldn't walk to it, it was super easy to grab transportation right from the hotel. The staff were wonderfully helpful, and the breakfast (though not included) was exceptional. The room itself was a little small, and the outlets were not well thought out (behind a moving partition on the side of the bed that you would thread your cord through & an outlet in the bathroom that was limited), but it was very clean and had a wonderful view of the square, and a great shower. I would highly recommend this hotel for it's perfect location and hospitality!
Stayed 2 nights in May 2025

10/10 Excellent

Missy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff…fantastic location…clean hotel…only downside no washcloths…apparently that’s not uncommon in Europe. Highly recommend!
Stayed 2 nights in Apr 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. Rooms were clean and breakfast excellent. Rooms are very small but we didn’t spend much time there anyway.
Stayed 2 nights in May 2025

8/10 Good

Estrella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la ubicación del hotel pero la habitación inicial era muy incómoda para entrar o salir del baño por suerte nos la cambiaron pues para personas mayores es bien difícil manejarse en esos espacios tan reducidos
Stayed 2 nights in Dec 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in Apr 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Great location. Clean. Attentive staff. Excellent breakfast.
Stayed 3 nights in Mar 2025

10/10 Excellent

Mr Paul J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Reception Team !

The My Story Hotel Rossio is a great hotel from a Service and Location perspective in Lisbon. It's centrally located overlooking a square with plenty of dining options nearby. The staff on reception were excellent throughout our stay ! The availability of firmer pillows was a great addition, Double Glazing works well and could not hear the road below the front of the hotel. If I was suggesting anything for improvement it would be placement of USB charging in the rooms as adaptors were needed. Breakfast was great and the choices adequate, I would have liked to see Smoked Salmon as a healthier option instead of Bacon or Ham ! Now the big question, would I go to this hotel again when I return to Lisbon ? YES without a doubt ! Uber from the Airport to the hotel is around 8 euros and takes less than 30 minutes so skip the metro system which takes a little longer.
Stayed 4 nights in Mar 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great location, friendly, comfortable room.
Stayed 4 nights in Mar 2025

6/10 Okay

Grace

Liked: Cleanliness
Stayed 5 nights in Mar 2025

10/10 Excellent

Seungyoo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs, clean room, very convenient area , excellent breakfast with discount price. Only bad thing was bathroom too small. But it is Europe, what should I do! I will come back this hotel again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Adeeba

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and staff were very friendly, welcoming, and helpful
Stayed 3 nights in Feb 2025

10/10 Excellent

Nicole, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel wth lovely staff. The surprise slice of cake for my husbands birthday was an extra special touch!
Stayed 3 nights in Feb 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Great location, friendly and helpful staff.
Stayed 4 nights in Dec 2024

8/10 Good

Carla, Tavira

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small for two people, and there are no public spaces in the hotel to relax in if you don't want to go out. Good for an overnight stay. Nothing wrong with the hotel, but probably wouldn't stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately upon arrival the staff engaged us and spoke about their amenities and made suggestions for dining during our stay. Clean, green aware, and great location
Stayed 1 night in Nov 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the interior design of the room....simple and easy. Alfonso has a good attitude and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday stay....

We had the most amazing stay to celebrate my birthday. The staff were friendly on check in and then they surprised me with a bottle of prosecco, chocolate cake and balloons to kick start my celebrations. The location is right in the heart of the city. Breakfast was fantastic, lots of choice. The room were comfortable and modern. I will definitely be back..... thanks for making it a birthday to remember .....
Stayed 2 nights in Oct 2024