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Eurostars Gran Madrid

4.0 star property

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Photo gallery for Eurostars Gran Madrid

Lobby
Business centre
Lobby sitting area
Minibar, in-room safe, desk, laptop workspace
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Breakfast available
  • Room service

Explore the area

View in a map
Avenida de la Vega, 22, Alcobendas, Madrid, 28108
  • Place, Plaza Norte 2 Commercial Centre
    ‪3 min drive‬
  • Place, IFEMA
    ‪7 min drive‬
  • Place, Real Madrid City
    ‪9 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬

Room options

View all photos for Standard Room (with extra bed)

Minibar, in-room safe, desk, laptop workspace

Standard Room (with extra bed)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Single Room

Minibar, in-room safe, desk, laptop workspace

Standard Single Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Single Room

Minibar, in-room safe, desk, laptop workspace

Superior Single Room

  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room (with Extra Bed)

Minibar, in-room safe, desk, laptop workspace

Standard Room (with Extra Bed)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Eurostars Gran Madrid

Hotel in Alcobendas with a fitness center and a 24-hour front desk
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Eurostars Gran Madrid offers 100 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with digital channels.

Bathrooms include bathtubs or showers, designer toiletries, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Eurostars Gran Madrid, you'll be within walking distance of Plaza Norte 2 Commercial Centre. Enjoy features like free WiFi in public areas and a free manager's reception, plus a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served weekends for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and bike rentals
  • 12 minutes by car from Bernabéu Stadium and 15 minutes from El Retiro Park
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A business center and meeting rooms are available. A fitness center, tour/ticket assistance, and a garden are also featured at the business-friendly Eurostars Gran Madrid. Parking is available for a fee.

This 4-star Alcobendas hotel is smoke free.

The hotel hosts a free manager's reception daily.
El Foro - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (EUR 12 per day)

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 13 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • El Foro

Things to do

  • Bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13 per person
  • Covered self parking fee: EUR 12.00 per day
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Eurostars Gran
Eurostars Gran Madrid
Eurostars Gran Madrid Alcobendas
Eurostars Gran Madrid Hotel
Eurostars Gran Madrid Hotel Alcobendas
Eurostars Madrid
Gran Madrid
Gran Madrid Eurostars
Gran Madrid Alcobendas
Gran Madrid Hotel Alcobendas
Eurostars Gran Madrid Hotel
Eurostars Gran Madrid Alcobendas
Eurostars Gran Madrid Hotel Alcobendas

Eurostars Gran Madrid Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 311 out of 643 reviews
Rating 8 - Good. 251 out of 643 reviews
Rating 6 - Okay. 51 out of 643 reviews
Rating 4 - Poor. 23 out of 643 reviews
Rating 2 - Terrible. 7 out of 643 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JEONG REA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Marbelle, HOUSTON

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is nice and conveniently located. However the room I was giving was next to the elevator and the stairs, and I didn’t get any rest! Finally on the last nite I requested to be changed to a different room and they kindly moved me. Also the breakfast is very basic, not many choices.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
The personal was excellent
Stayed 1 night in Jun 2025

10/10 Excellent

J D

Stayed 4 nights in Mar 2025

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities
No hot water in show 3 days during the stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

Albert

Stayed 1 night in Mar 2025

6/10 Okay

tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but facility’s are a joke

First of all I want to say the service was fantastic. The staff were very very good. But, this hotel is in a business district, I had to work half day from the hotel room, there are no kettles in the hotel rooms to boil water, no coffee or tea making facilities. That is insane! I’ve never seen anything like it. Also, the restaurant isn’t open on Friday nights! I tried to get room service and it’s only for two hours every night but not Friday Saturday Sundays. I won’t stay again.
Stayed 3 nights in Feb 2025

8/10 Good

Mohammad Taimoor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, good room. Restaurant/Bar is a little under-whelming
Stayed 4 nights in Jan 2025

10/10 Excellent

Miguel Arturo

Stayed 1 night in Dec 2024

6/10 Okay

Annalisa

Stayed 2 nights in Dec 2024

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities

Great facilities, not-so-good mattress and pillows

Modern facilities, spacious and clean room, good temperature, bathroom was luxurious and clean. Breakfast buffet was okay, better than average. Our only complain was that the beds and pillows were not comfortable. They were very thin (considering it's supposed to be a 4 star hotel). This by itself will make it difficult to come back.
Stayed 1 night in Jan 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio e instalaciones en buen estado de mantenimiento. Muy conveniente la distancia al aeropuerto y demás lugares
Stayed 1 night in Dec 2024

10/10 Excellent

Ilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Raul, Weston

Liked: Staff & service
Room 017 was a very noisy one, open to the restaurant in the basement and the lobby. Room also smelled funny and I had to sleep with the window open
Stayed 2 nights in Nov 2024

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it is around the corner from my office
Stayed 1 night in Oct 2024

10/10 Excellent

Craig

Stayed 4 nights in Sep 2024

10/10 Excellent

Enrique Alberto Arias

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main floor room was a little noisy in the morning across from the breakfast buffet. All in all great value stay. Would stay again
Stayed 2 nights in Sep 2024

10/10 Excellent

reema

Stayed 2 nights in Aug 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very helpful. Very clean hotel. I always stay here when in Madrid on business. close to shops and cafes.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ernesto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

PRIYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in SPAIN !! started from Madrid Loved it !! Would definitely recommed staying here ..easy access to metro. Even during night time 15 mins walking from metro to the hotel very safe. Hotel staff was Excellent!! We had breakfast for 2 days ...good food. I am very picky with cleanliness but the hotel was very clean. Overall we enjoyed our stay at the hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Jul 2024

8/10 Good

Houssine

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff. Need to think about food for guests that don’t want to leave the hotel.
Stayed 1 night in Jul 2024

8/10 Good

Mara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great housekeeping, rooms great size. Although shower are steep to climb in, but bathroom size great. The location is not touristy, but has a nearby grocery store and restaurants to dine in. Walkable distance to La Moraleja metro station and Uber ride to nearby other stations.
Stayed 7 nights in Jun 2024

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024