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Hotel Fenix Gran Meliá - The Leading Hotels of the World

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Restaurant
A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a vase with flowers.
Premium bedding, down duvets, minibar, in-room safe
Restaurant
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Hermosilla 2, Madrid, Madrid, 28001
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Gran Via
    ‪16 min walk‬
  • Place, Puerta del Sol
    ‪3 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(16 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite Red Level

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Junior Suite Red Level

9.2 out of 10
Wonderful
(5 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Red Level

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Deluxe Junior Suite Red Level

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Castellana Presidential Suite Red Level

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Castellana Presidential Suite Red Level

8.0 out of 10
Very good
(1 review)
  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite Red Level (2+2)

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One Bedroom Suite Red Level (2+2)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite Red Level (2+1)

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One Bedroom Suite Red Level (2+1)

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite Red Level (3+1)

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One Bedroom Suite Red Level (3+1)

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedrooms Suite Red Level

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Two Bedrooms Suite Red Level

  • 90 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Grand Supreme

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Family Grand Supreme

9.4 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Supreme Room

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Family Supreme Room

9.2 out of 10
Wonderful
(5 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Fenix Penthouse Suite Red Level

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Fenix Penthouse Suite Red Level

10.0 out of 10
Exceptional
(3 reviews)
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Fenix Penthouse Suite Red Level (2+2)

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Fenix Penthouse Suite Red Level (2+2)

  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Fenix Penthouse Suite Red Level (3+1)

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Fenix Penthouse Suite Red Level (3+1)

  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Red Level (2+1)

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Master Suite Red Level (2+1)

  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed
  • Free Wi-Fi

View all photos for Castellana Presidential Suite Red Level (2+2)

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Castellana Presidential Suite Red Level (2+2)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Castellana Presidential Suite Red Level (3+1)

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Castellana Presidential Suite Red Level (3+1)

  • 200 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room (3AD)

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Premier Room (3AD)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Room (2+1)

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Premier Room (2+1)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Supreme Room Red Level (2+1)

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Supreme Room Red Level (2+1)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Bedroom Suite Red Level (4+1)

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Two Bedroom Suite Red Level (4+1)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Castellana Presidential Suite Red Level (2+1)

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Castellana Presidential Suite Red Level (2+1)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Fenix Penthouse Suite Red Level (2+1)

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Fenix Penthouse Suite Red Level (2+1)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room

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Premier Room

9.4 out of 10
Exceptional
(29 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Master Suite Terrace Red Level

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Master Suite Terrace Red Level

  • City view
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Master Suite Terrace Red Level (2+1)

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Master Suite Terrace Red Level (2+1)

  • City view
  • 89 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Supreme Connecting Room

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a vase with flowers.

Supreme Connecting Room

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Supreme Red Level Connecting Room

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Supreme Red Level Connecting Room

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Royal Suite Red Level

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Royal Suite Red Level

  • City view
  • 350 sq m
  • 1 bedroom
  • Sleeps 12
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Two Bedroom Penthouse Presidential Suite Red Level

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Two Bedroom Penthouse Presidential Suite Red Level

  • City view
  • 275 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Royal Suite Red Level (6+6)

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Royal Suite Red Level (6+6)

  • City view
  • 350 sq m
  • 1 bedroom
  • Sleeps 12
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Two Bedroom Penthouse Presidential Suite Red Level (4+4)

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Two Bedroom Penthouse Presidential Suite Red Level (4+4)

  • City view
  • 275 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Red Level Master)

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Suite, 2 Bedrooms (Red Level Master)

  • City view
  • 123 sq m
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Red Level Master | 4+2)

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Suite, 2 Bedrooms (Red Level Master | 4+2)

  • City view
  • 123 sq m
  • Sleeps 6
  • 2 King Beds
  • Free Wi-Fi

Junior Suite (Red Level | 2+2)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

Junior Suite (Red Level Deluxe | 2+2)

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Supreme Room Red Level

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Supreme Room Red Level

9.6 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Suite Red Level Lounge Access

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One Bedroom Suite Red Level Lounge Access

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Grand Supreme Room with Jacuzzi Red Level

Grand Supreme Room with Jacuzzi Red Level

Grand Supreme Room with Jacuzzi Red Level

8.0 out of 10
Very good
(3 reviews)
  • 53 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Red Level

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Master Suite Red Level

  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Supreme

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a vase with flowers.

Supreme

9.6 out of 10
Exceptional
(16 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Fenix Gran Meliá - The Leading Hotels of the World

Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers 185 accommodations with DVD players and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.
Hotel Fenix Gran Meliá - The Leading Hotels of the World 's great location gets high marks from our customers. During your stay, you're just a quick walk from Golden Mile. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Indulge with massages, body treatments, or facials at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of U.S. Embassy and Gran Via
  • Airport and local-area shuttle service available for a fee
  • Dogs welcome for a fee
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers its guests a full-service spa and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 6 meeting rooms. Event space at this hotel measures 6458 square feet (600 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Fenix Gran Meliá - The Leading Hotels of the World . An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Hotel Fenix Gran Meliá - The Leading Hotels of the World has a restaurant on site.
Balmoral Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.
"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (EUR 45 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • "Aduana" Restaurant
  • Balmoral Bar

Things to do

  • Full-service spa
  • Health club
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,458 square feet of conference space

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1953
  • Communal living room
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 37-inch plasma TV with cable/satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 40 per person
  • Airport shuttle fee: EUR 105 per vehicle (one way)
  • Self parking fee: EUR 45.00 per day
  • Pet fee: EUR 80 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 762 out of 1004 reviews
Rating 8 - Good. 168 out of 1004 reviews
Rating 6 - Okay. 48 out of 1004 reviews
Rating 4 - Poor. 16 out of 1004 reviews
Rating 2 - Terrible. 10 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bob

Stayed 1 night in Jan 2026

8/10 Good

virginia

Liked: Cleanliness, staff & service, amenities
Room was small ,
Stayed 5 nights in Jan 2026

10/10 Excellent

Terry

Stayed 1 night in Jan 2026

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything great
Stayed 2 nights in Dec 2025

10/10 Excellent

Oded

Stayed 3 nights in Dec 2025

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff. Great breakfast.
Stayed 5 nights in Sep 2025

8/10 Good

Christopher

Stayed 3 nights in Dec 2025

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel. Have stayed here several times. The service and staff are amazing.
Stayed 5 nights in Nov 2025

10/10 Excellent

Armando Mora

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I love it everything was top notch the staff great every suggestion was excellent Andrea in front desk was excellent with her choices and help I suggest everyone to try the Melia experience top of the line see for your self if you are in Madrid I know I will be back
Stayed 4 nights in Nov 2025

10/10 Excellent

Patricio

Stayed 3 nights in Oct 2025

10/10 Excellent

joseph

Stayed 2 nights in Oct 2025

10/10 Excellent

Pablo, Managua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2025

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Hotel Fénix this October and honestly it was amazing. From the moment we arrived they treated us wonderfully and we felt super comfortable. I have to especially mention Santiago, Antonio and Jean Paul because they were incredible. Always attentive, super friendly and willing to help us with anything. They truly made a difference in our stay. The hotel is great, the rooms very comfortable and clean. The location is perfect for getting around Madrid and exploring the city. Breakfast was also very good. In summary, if you’re looking for a good hotel in Madrid with excellent service, Hotel Fénix is a great option. We were delighted and will definitely return. Totally recommended.​​​​​​​​​​​​​​​​
Stayed 2 nights in Oct 2025

10/10 Excellent

Simon Farid

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Prado and other museums. Close to metro. Upscale area, quiet
Stayed 6 nights in Aug 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

6/10 Okay

Juan, Tucson

Stayed 3 nights in Sep 2025

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Teofilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Priti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a treat for us. We stayed in their red deluxe & it was an amazing experience. Room was gorgeous, bit small for what we paid, was expecting something bigger. The staff in general are soo friendly & helpful
Stayed 2 nights in Oct 2025

8/10 Good

Shayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a little cramped
Stayed 4 nights in Oct 2025

10/10 Excellent

Shahzad

Stayed 3 nights in Sep 2025

10/10 Excellent

Bernardo Gonzalo, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

oscar e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and the surrounding areas are great for walking and shopping
Stayed 2 nights in Sep 2025

10/10 Excellent

Constantino, Santo Domingo

Stayed 2 nights in Sep 2025