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The Level at Melia Castilla

4.0 star property

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Executive lounge
Lobby
Reception
Executive lounge
Massage

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Parking available

Explore the area

View in a map
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020
  • Place, Plaza de Castilla
    ‪8 min walk‬
  • Place, Bernabéu Stadium
    ‪11 min walk‬
  • Place, Puerta del Sol
    ‪8 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬

Room options

View all photos for The Level, Deluxe Room

Premium bedding, pillow-top beds, minibar, in-room safe

The Level, Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Premium Room

Premium bedding, pillow-top beds, minibar, in-room safe

The Level, Premium Room

10.0 out of 10
Exceptional
(4 reviews)
  • 37 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for The Level, Junior Suite

The Level, Junior Suite | View from room

The Level, Junior Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Level, Grand Suite

The Level, Grand Suite

The Level, Grand Suite

  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Castilla The Level

Castilla The Level

Castilla The Level

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Family Room, Connecting Rooms

View from room

The Level, Family Room, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Room (Premium Triple Room The Level)

Premium bedding, pillow-top beds, minibar, in-room safe

Room (Premium Triple Room The Level)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room (Family Communicated The Level 2+2)

View from room

Room (Family Communicated The Level 2+2)

  • 63 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

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4.6 out of 5, Wonderful, 1,002 reviews
The price is €228
includes taxes & fees
2 Nov - 3 Nov
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About this property

The Level at Melia Castilla

Hotel connected to the convention center in Madrid with 2 restaurants
This hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a swim-up bar, a snack bar/deli, and a conference center are onsite.
The Level at Melia Castilla offers 84 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Level at Melia Castilla. During your stay, you'll be connected to the convention center, and just a quick walk from Paseo de la Castellana. You'll find features like free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free continental breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a swim-up bar, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Within a 10-minute walk of Plaza de Castilla and Gate of Europe
The Level at Melia Castilla offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

There are 30 meeting rooms available. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Level at Melia Castilla. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Madrid hotel.

Guests are served free continental breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
L'Albufera Restaurant - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required.
Loby Café - Onsite café. Open daily.
La Terraza - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 29 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L'Albufera Restaurant
  • La Terraza
  • Loby Café

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 30 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you arrive at the property after hours, you'll need to check in at an alternate location: [Main Reception at Meliá Castilla]
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 29 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after hours will need to go to the following location to check in: Main Reception at Meliá Castilla
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open June 17 and close September 01.
  • Pool access available from noon to 8:00 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Level Melia Castilla Hotel
The Level at Melia Castilla Hotel
The Level at Melia Castilla Madrid
The Level at Melia Castilla Hotel Madrid