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12 Bees Hotel

3.0 star property
VIP Access

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Photo gallery for 12 Bees Hotel

Serves breakfast, lunch and dinner
2 outdoor pools, pool loungers
Lobby sitting area
2 outdoor pools, pool loungers
Family Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
No. Int. S/N, Calle 12 Bis, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

8.8 out of 10
Excellent
(20 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 28 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

12 Bees Hotel

2 outdoor pools, a bar/lounge, and a rooftop terrace are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Change of towels is available on request.
12 Bees Hotel offers 65 accommodations, which are accessible via exterior corridors and feature ceiling fans and blackout drapes/curtains. These individually decorated and furnished accommodations include desks. 43-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at 12 Bees Hotel. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, a free manager's reception, and 2 outdoor pools are available.
  • Free WiFi (speed: 25+ Mbps)
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the 2 outdoor pools
  • Services include a porter, luggage storage, and limo or town car service
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
  • Shopping center, ferry terminal, and theme park shuttle service available for a fee
12 Bees Hotel offers its guests 2 outdoor swimming pools. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered on select days. WiFi is free in public spaces.

Business amenities include a business center, a meeting room, and coworking spaces. A rooftop terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly 12 Bees Hotel. A theme park shuttle and a bus station shuttle are available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

The hotel hosts a free manager's reception on select days.
BEEBAR - This rooftop bar serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • BEEBAR

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation. 12 Bees Hotel offers transfers from the cruise terminal and ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-003009/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at 12 Bees Hotel.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

12 Bees Hotel Hotel
12 Bees Hotel Playa del Carmen
12 Bees Hotel Hotel Playa del Carmen

12 Bees Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 311 reviews
Rating 8 - Good. 87 out of 311 reviews
Rating 6 - Okay. 40 out of 311 reviews
Rating 4 - Poor. 11 out of 311 reviews
Rating 2 - Terrible. 6 out of 311 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

roland, auburn

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is an old-fashioned motel with the doors to your room opening outside, although there is a security fence. There’s not even a security chain on the door. Although the area didn’t feel unsafe, a bit more security in Mexico would’ve been appreciated. There is no breakfast served. Overall, not a great experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Zack

Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Thoroughly enjoyed the stay here. Was exactly as described. Staff was very courteous and helpful (the hotel as well as the coffee shop). Location is great ...15 min or so walk to the beach, but close to alot of restaurants on 10th, 5th, etc. Great for solo travelers and couples.
Stayed 7 nights in Dec 2025

6/10 Okay

DIRK JENS

Travelled with family
Liked: Staff & service
Bueno el lugar está súper bien situado, el equipo es súper atento y siempre tratan de ayudarte Lo que hay que mejorar: inviertan en blancos! Las toallas están muy viejas y manchadas dan muy mal aspecto. Y los cuartos huelen a humedad
Stayed 4 nights in Dec 2025

4/10 Poor

Karen

Travelled with family
Disliked: Room comfort
Very noisy right next to a main highway. Walls are so thin you can hear everything from outside as well as from those above, below and beside. We left after one night.
Stayed 9 nights in Dec 2025

8/10 Good

Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, located in a convenient part of town where everything is at, good for the price.
Stayed 2 nights in Dec 2025

6/10 Okay

Ricardo, Waldorf

Stayed 2 nights in Dec 2025

10/10 Excellent

Cami

Stayed 1 night in Dec 2025

8/10 Good

Arturo de Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Luis Fernando

Stayed 1 night in Dec 2025

8/10 Good

Randy

Stayed 2 nights in Nov 2025

10/10 Excellent

Flavio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje Familiar

Nos encantó la propiedad, super cómodo y lindo. El área del roof nos encantó, entendiendo que quizás por la temporada los insumos son limitados, pedimos piña colada y no tenían piña sin embargo nos ofrecieron otras opciones. Definitivamente será de mis primeras opciones a futuro.
Stayed 1 night in Aug 2025

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracias por sus atenciones

Excelente hotel
Stayed 1 night in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

David, New Orleans

Stayed 1 night in Jul 2025

10/10 Excellent

Zack

Stayed 2 nights in Feb 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service & really nice people
Stayed 5 nights in Apr 2025

6/10 Okay

Marina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can’t open the window. View to the wall
Stayed 10 nights in Apr 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, quiet and comfort
Stayed 1 night in Apr 2025

6/10 Okay

Aaron

Z
Stayed 14 nights in Mar 2025

6/10 Okay

FERNANDA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
De um modo geral boa, não gostamos do bar e nem do restaurante.
Stayed 4 nights in Apr 2025

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice safe property

Stayed 1 night in Mar 2025

8/10 Good

myriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Matthew, Enumclaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, private and has an amazing Roof top. The front desk staff is extremely helpful as well. Will stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time there. The room got cleaned every day. WiFi was great. Very closed for shopping. 15 min to the beach if you are walking. I would stay there again
Stayed 9 nights in Feb 2025

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