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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Lobby sitting area
Meeting facility
Reception
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬

Room options

View all photos for Suite

Suite

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,057 reviews
The price is €77
includes taxes & fees
25 Jun - 26 Jun
Antera Hotel & Residences

About this property

Hotel Colonial Playa del Carmen

This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of Hotel Colonial Playa del Carmen's great location. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool, and breakfast (surcharge) are available. Built in 2008, this comfortable aparthotel has 130 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each apartment.
  • Each apartment offers satellite TV, a shower, and a phone
  • Free WiFi (speed: 25+ Mbps)
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, a multilingual staff, and an elevator
  • Guests have great things to say about the helpful staff and the location
  • 6 minutes by car from Gran Coyote Golf and 9 minutes from Xplor Theme Park
As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in a common area and an elevator.

This Colonial Playa del Carmen aparthotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 12:30 PM.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Car hire

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 12:30 PM for a fee: MXN 135 for adults and MXN 135 for children

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (150 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 135 for adults and MXN 135 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property collects a 1.50 USD environmental tax at check-in.
Property Registration Number 008-007-004914/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1348 reviews
Rating 8 - Good. 483 out of 1348 reviews
Rating 6 - Okay. 252 out of 1348 reviews
Rating 4 - Poor. 87 out of 1348 reviews
Rating 2 - Terrible. 79 out of 1348 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Kristen

Liked: Check-in, listing accuracy
We usually enjoy this hotel for our time in playa car, it’s a great location close to the strip and beach with nice rooms, a beautiful pool and night time security.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Janice

Liked: Cleanliness, communication
Disliked: Amenities
Clean room, good location
Stayed 1 night in Jan 2026
Verified

8/10 Good

Gabriel

Liked: Amenities, property conditions & facilities, communication
We stayed at Colonial for one night before heading to the airport. Nice place, close from downtown. and cheap price for the night. Would recommend
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, clean, no complaints
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Michael Jay

Disliked: Cleanliness, listing accuracy
They are adding a two story edition That was somehow neglected in the advertisement The hotel is over a quarter mile from the beach
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
The room was spotless Except the towels was old and small
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place!!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Stanley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Liked it
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

Gholam Reza

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The whole hotel is in the construction, and they don't say nothing about.. Also the bed size is unstandout
Stayed 1 night in Feb 2026
Verified

8/10 Good

MARIA ELENA

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was great
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Ron

Liked: Cleanliness, room comfort, communication
Very quiet and clean
Stayed 1 night in Oct 2025
Verified

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025
Verified

6/10 Okay

Jerry

Disliked: Amenities, communication
The room was ok, kinda loud with construction workers working which I didn’t know about until check in time which I couldn’t do anything about! Front desk staff were giggling at me because I didn’t know Spanish! No ice machine on property, no face towel and water pressure was weak at best. Probably won’t stay there again!
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Kenneth

Liked: Communication
The room was clean although no hot water have to wait a long time for some lukewarm water for a shower. Would say it’s overpriced. Paid $ 100 Canadian for a night. There is better value just have to look around.
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Anthony

Liked: Cleanliness, communication
Disliked: Amenities
well, unfortunately, I'm allergic to chlorine so having a pool in the middle of the building and having every single door open onto the pool with zero other ventilation in my humble opinion was not a great design, but it's your choice and I hope you're happy with it
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Vivian

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Beautiful hotel in the old style.
Stayed 7 nights in Dec 2024
Verified

2/10 Terrible

Edwin

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Rude staff, no towels, no blankets, dirty room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Fanny

Poor WiFi
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Emma

First of all they are having huge construction going on..that starts at 9am till 6pm. So expect a ton of loud noise. Then neighbors around the hotel almost every night had super loud music on. So over all very noisy. Other than that the only thing I didn’t like they only gave you 3 towels..2 regular ones and a small one.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Tarsem

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, spacious, and serviced daily, which we really appreciated. We stayed in Room 205, and unfortunately, the bathroom had a noticeable sewer smell. When we mentioned it to the receptionist, there seemed to be a misunderstanding, and we were informed the hotel was fully booked, so changing rooms wasn’t an option. There was also construction happening during the day, and as a result, the pool couldn’t be used because small white debris was falling into the water. That said, the staff were fantastic, and the location was excellent — both definite highlights of our stay. I would have happily given 5 stars if not for the bathroom odor issue. Overall, I still totally recommend this place and believe it’s a great option, especially because of the service and location.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Dinesh

Liked: Cleanliness, property conditions & facilities, communication
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, communication
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Stayed 14 nights in Dec 2024

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