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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Front of property
Lobby sitting area
Reception
Junior Suite

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Suite

Suite

Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Room

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Double Room

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Colonial Playa del Carmen

Colonial aparthotel with a 24-hour front desk and an outdoor pool
This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of Hotel Colonial Playa del Carmen's great location. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, an outdoor pool, and meeting rooms are available. Built in 2008, this comfortable aparthotel has 130 apartments on 4 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each apartment.
  • Each apartment offers satellite TV, a phone, and free toiletries
  • Free WiFi (speed: 25+ Mbps)
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms, a multilingual staff, and an elevator
  • Guests have great things to say about the location and the helpful staff
  • 6 minutes by car from Gran Coyote Golf and 9 minutes from Xplor Theme Park
As a guest of Hotel Colonial Playa del Carmen, you'll find an outdoor pool, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hotel Colonial Playa del Carmen also features a television in a common area and an elevator.

This Colonial Playa del Carmen aparthotel is smoke free.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Car hire

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (150 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Housekeeping (daily)
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property collects a 1.50 USD environmental tax at check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Reviews

Hotel Colonial Playa del Carmen Reviews

7.8

Good

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 419 out of 1278 reviews
Rating 8 - Good. 471 out of 1278 reviews
Rating 6 - Okay. 233 out of 1278 reviews
Rating 4 - Poor. 83 out of 1278 reviews
Rating 2 - Terrible. 72 out of 1278 reviews

Reviews

10/10 Excellent

AZALIA

Travelled with group
Liked: Cleanliness, room comfort
Stayed 15 nights in Jul 2025

8/10 Good

MARIA ELENA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was great
Stayed 10 nights in Jul 2025

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025

10/10 Excellent

AZALIA

Travelled with group
Liked: Cleanliness, room comfort
Muy satisfecha la recepcionistas muy amables y serviciales me sentí tranquila por la seguridad
Día romántico y agradable
Stayed 1 night in Jul 2025

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Amenities, property conditions & facilities
Muy atentos en el recibimiento
Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025

10/10 Excellent

Serge

Liked: Cleanliness, property conditions & facilities
I’ll be coming back
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Eugenio

Stayed 4 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities
Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel.
Stayed 10 nights in Apr 2025

8/10 Good

Gary

No parking no English speaking staff
Stayed 6 nights in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, room comfort
Stayed 8 nights in Mar 2025

8/10 Good

stefany

Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Rory

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Aura

Liked: Cleanliness
Stayed 7 nights in Mar 2025

6/10 Okay

Denise

Disliked: Property conditions & facilities
Front desk clerk were not friendly, the hotel is so outdated, what I liked about this hotel was that it was close to both ADO’s, Walmart and Quinta Avenida… and yes I would stay there again…
Stayed 4 nights in Mar 2025

10/10 Excellent

JESUS

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, property conditions & facilities
Hotel Colonial is not a luxury resort, but it is more than adequate. Nice pool. Clean room. Safe and good location in Playa del Carmen. Programable room safe. Friendly staff. Restaurants and entertainment close . Beach is only a short walk away. Not far from ADO bus station.
Stayed 10 nights in Feb 2025

8/10 Good

MARY

Liked: Room comfort

Poor Communication

Communication was poor before arrival. Comments said front desk closed at 6:00 pm and I was arriving close to midnight. I sent several messages to them before I got a clear answer that there was a front desk clerk 24 hours a day. Also, I had booked a room with picture of a fridge, but they told me in comments no rooms had fridges. I had one after all. Comments did not explain to you that there is an elevator too.
Stayed 3 nights in Feb 2025

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
The toilet didn’t work! Shower cold water
Stayed 7 nights in Feb 2025

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out
Stayed 1 night in Feb 2025

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