See all properties

Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

Aerial view
Property video
Restaurant
Aerial view
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪6 min drive‬
  • Place, Quinta Avenida
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • 30 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Pool View Superior

Pool View Superior

Pool View Superior

7.0 out of 10
Good
(19 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Pool View Penthouse

Pool View Penthouse

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

Pool View 1 Bedroom Suite

7.6 out of 10
Good
(13 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Eco Family Superior

Eco Family Superior

Eco Family Superior

8.2 out of 10
Very good
(157 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

7.6 out of 10
Good
(13 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Eco Family Penthouse

Free minibar, in-room safe, desk, laptop workspace

Eco Family Penthouse

8.6 out of 10
Excellent
(13 reviews)
  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Superior Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

7.2 out of 10
Good
(35 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Select Adults Only

Deluxe Select Adults Only

Deluxe Select Adults Only

8.4 out of 10
Very good
(11 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Penthouse Select Adults Only

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Adults Only

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5
  • Free Wi-Fi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Superior with View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with View

  • 41 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Superior With View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior With View

  • 41 sq m
  • Sleeps 5
  • Free Wi-Fi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 64 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 64 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 3

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • 64 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Garden view
  • 64 sq m
  • Sleeps 5

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 64 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Premium with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Garden View

  • Garden view
  • 64 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Premium With Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium With Garden View

  • Garden view
  • 64 sq m
  • Sleeps 5
  • Free Wi-Fi

Similar properties

View from property
Ocean Riviera Paradise All Inclusive
Playa del Carmen
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.2 out of 5, Very good, 2,967 reviews
The price is €186
includes taxes & fees
10 May - 11 May
Ocean Riviera Paradise All Inclusive

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Catch some rays at the beach or spend the day relaxing at Sandos Caracol Nature Resort & Water Park All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they enjoy the family-friendly amenities at Sandos Caracol Nature Resort & Water Park All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Free WiFi in public areas, free self parking, and 2 outdoor pools are available.
  • Free WiFi in some public areas
  • Free self parking
  • The 7 restaurants, swim-up bar, and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with massages, manicures and pedicures, or aromatherapy at Spa Sandos
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests speak favorably about the family-friendly amenities and the clean accommodations
  • 8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Nature Resort & Water Park All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-006283/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 448 out of 1420 reviews
Rating 8 - Good. 356 out of 1420 reviews
Rating 6 - Okay. 256 out of 1420 reviews
Rating 4 - Poor. 160 out of 1420 reviews
Rating 2 - Terrible. 200 out of 1420 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Samantha, the Expedia representative, was so amazing. She literally saved our vacation. The ceiling in our bathroom fell in, almost hitting my daughter, and Samantha stepped in and got our rooms changed. She also booked our restaurants for us. Absolutely amazing service!
Stayed 7 nights in Jan 2026

10/10 Excellent

Brianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, rooms were modern, and this is the first resort we ahve went where we had "Butlers" from Expedia. Samantha and Laura/Judy were GREAT! They were such a helpful resource to get dinners booked and help navigate any minor inconvenience we had! We will definetly be going back to this resort! So much for the kids to do!
Stayed 10 nights in Jan 2026

4/10 Poor

Simranpreet

Stayed 7 nights in Nov 2025

10/10 Excellent

Alana

Stayed 6 nights in Jan 2026

10/10 Excellent

Alexandra

Stayed 3 nights in Jan 2026

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Lots to do on the resort.
Stayed 7 nights in Jan 2026

6/10 Okay

Hayden

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The resort is great for families with the available activities and sheer size of the place. Plenty of restaurant options. That being said, it is very competetive to get the reservations. Expedia personnel are quite helpful in confirming your bookings, but you have to fine your Expedia representative on the resort and communicate via WhatsApp. It’s a major help. The noise transfer in the rooms was a bit of an issue. You can hear neighbouring rooms quite clearly and the maid service in the morning was very loud. We didn’t sleep in once unfortunately. The rooms themselves are cozy. Don’t expect comfortable showering experiences unless you are ok with cold water. The hot water never makes an appearance. Warm water during odd times in the day. The size and amount of people on the resort makes it impossible to enjoy a warm shower. The check in and check out lines are an absolute disaster. There is a guide for the desk, but hoards of people just stand in front of the desk and then there’s two lines when there should only be one. Employees did not enforce any kind of structure at all. I spoke to some people that spent 3 hours simply trying to check in for their vacation. They need to get the lines in order because that was a poor START and FINISH of the vacation.
Stayed 6 nights in Jan 2026

10/10 Excellent

Yohana

Stayed 4 nights in Dec 2025

8/10 Good

Breanne

Travelled with family, Travelled with family and small children
Our Expedia rep Samantha was amazing she help in any way she could she was great.
Stayed 4 nights in Jan 2026

10/10 Excellent

NORMAN WILLIAM ANDREW

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, food was great, room was perfect fit. There was tons of wild life on the resort! Lots of activities and things to explore on the resort. Never a huge line up for anything. Great jungle vibes! The map is deceiving gives you the impression everything is far away but only take 5mins to walk from one end to the other.
Stayed 6 nights in Jan 2026

4/10 Poor

Lily

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Desde que hicimos el check in en el hotel la persona de recepción nos atendió con una mala actitud, elegimos este hotel por su water park para nuestro hijo de 4 años y al llegar resultó que el área estaba cerrada de forma indefinida por reparaciones, solicitamos la cancelación de nuestra reserva inmediatamente y tardaron horas en darnos solución, fuimos a comer al único restaurante abierto a las 5 de la tarde y los coaties quitando la comida a la gente, finalmente su única solución fue movernos al sandos playacar donde nos dieron una habitación vieja, sin mantenimiento, la taza del baño se movía, el agua del garrafón se tiraba y amanecimos con un charco en el piso. Definitivamente no fue una buena experiencia de vacaciones. Si vas a ir te recomiendo asegurarte que las amenidades estén disponibles.
Stayed 3 nights in Jan 2026

6/10 Okay

Leslie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I can see how this could be a really fun place to go with a family--there was lots of greenery, it was close to a nice beach, and the room was nice. The issue we had, however, was that the water park did not fully open at all, and only half opened on our last day. It seemed a temporary thing (as in, it doesn't happen all the time) but I certainly would not have booked here had I known it wouldn't work.
Stayed 7 nights in Jan 2026

10/10 Excellent

Allyson

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
When we booked we didn’t know we got a butler which made our stay 100 times better because booking restaurants you had to stay up till midnight to do so. We had the best butler Judy who helped us out our whole stay
Stayed 14 nights in Jan 2026

10/10 Excellent

Gurmeet

Stayed 5 nights in Jan 2026

6/10 Okay

Angie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
They can improve their receptionist and customer service. I waited 3 hours to check in from 3pm to 6pm to get my room. In the week of my stay the lights went out for like a day bc of the weather. So the aqua park was closed for 1 day. Which it sucks bc I have kids and then not to forget the days I was mostly vacationing there was so many weddings which I think they’re beautiful but they have to close down the cenote couple of times early but okay. Other than that i enjoy my stay at sandos caracol it’s beautiful it has so much amenities to enjoy.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jade

Stayed 7 nights in Jan 2026

10/10 Excellent

Xavier, Maple

Stayed 7 nights in Jan 2026

10/10 Excellent

Aracelis, yeadon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fresh and the place is clean and easy to walk around.
Stayed 3 nights in Jan 2026

8/10 Good

Lucas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very clean room, so many different activities to do. The beach was great with lots of palm trees providing shade if youd like it as well as a wave break area great for kids. The wayer park was not ully functioning and food was 3/5. Service was great. Would return.
Stayed 5 nights in Jan 2026

8/10 Good

Jon

Stayed 7 nights in Jan 2026

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room itself was in good condition, but the mattress was worn down. I could definitely tell that 2 heavy people slept on them due to the shape of the bed. The staff are mostly very friendly and speak some English. We enjoyed free bike rides, eco tours, water park, swimming in the cenote (natural pool), snorkeling by the beach and seeing a lot of interesting fish. As people said, the food could be better, but we tried to eat as much Mexican food as we can and loved it. It's silly to expect great Italian food, etc.
Stayed 7 nights in Dec 2025

6/10 Okay

Abby

Liked: Cleanliness
The food was not good
Stayed 5 nights in Dec 2025

8/10 Good

Thomas R

Liked: Cleanliness
The room was good and clean. The staff was nice. The waterpark was shut down for five days of our day so that wasn’t the best it made. The rest of the pool is really busy and the kids got bored. shows were good. Maria the Expedia representative on site was awesome. She helped out a lot, making dinner reservations, and letting us know about the facility.
Stayed 7 nights in Jan 2026

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort for the family! So much to see and do! Staff was friendly & rooms were clean. Would go back!
Stayed 4 nights in Jan 2026

10/10 Excellent

Mark Robert, Manlius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great overall stay. Expedia staff was very helpful. Restaurants were good. Only negative was the water park closed 2nd day and never reopened,
Stayed 6 nights in Jan 2026

Hotels

Cars

Packages

Holiday Rentals