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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

A resort with a water park, including slides and pools, surrounded by lush greenery and a view of the ocean.
Property video
A resort walkway with thatched-roof structures, palm trees, and a sandy path.
A buffet area with a wooden counter, various food items, and a decorative plant.
An aerial view of a resort with multiple buildings, a swimming pool, and a beach.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera CancĂşn Chetumal Km. 295, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪14 min walk‬
  • Place, Gran Coyote Golf
    ‪7 min drive‬
  • Place, Quinta Avenida
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite Master with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Pool View Superior

A hotel room with two beds, a flat-screen TV, and a painting of water droplets on a leaf.

Pool View Superior

7.0 out of 10
Good
(20 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Pool View Penthouse

A four-poster bed with a white comforter and pillows, a bedside table with a phone and a small lamp, and a freestanding bathtub with flowers.

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Pool View 1 Bedroom Suite

A four-poster bed with a white mattress and green pillows, a bedside table with a lamp, and a TV on a wooden stand.

Pool View 1 Bedroom Suite

7.8 out of 10
Good
(14 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Eco Family Superior

A bedroom with a bed, bedside tables, a bench, a ceiling fan, and a view of the outdoors.

Eco Family Superior

8.2 out of 10
Very good
(167 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Eco Family Suite

Eco Family Suite

Eco Family Suite

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Eco Family Penthouse

A bedroom with a large bed, bedside tables, a bench, a desk, a ceiling fan, and a window with a view of greenery.

Eco Family Penthouse

8.6 out of 10
Excellent
(14 reviews)
  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Superior Select Adults Only

A hotel room with a large bed, a wooden headboard, a desk, a chair, a sofa, and a television.

Superior Select Adults Only

7.2 out of 10
Good
(36 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Select Adults Only

A hotel room with a bed, a sofa, a table with fruit and a bottle, and a TV on the wall.

Deluxe Select Adults Only

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Penthouse Select Adults Only

A four-poster bed with a wooden frame, a television on the wall, and a small table beside the bed.

Penthouse Select Adults Only

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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Exterior
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  • Hot tub
  • Breakfast included
  • All-inclusive
4.3 out of 5, Excellent, 652 reviews
The price is €205
includes taxes & fees
21 Aug - 22 Aug
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About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

This property features 7 restaurants, 2 outdoor pools, and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, free water park access, 2 poolside bars, and 9 bars/lounges are onsite.
Sandos Caracol Nature Resort & Water Park All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they enjoy the family-friendly amenities at Sandos Caracol Nature Resort & Water Park All Inclusive. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Free WiFi in public areas, free self parking, and 2 outdoor pools are available.
  • Free WiFi in some public areas
  • Free self parking
  • The 7 restaurants, swim-up bar, and 2 poolside bars offer choices for drinking and dining
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with reflexology, aromatherapy, or facials at Spa Sandos
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests speak favorably about the clean accommodations and the family-friendly amenities
  • 8 minutes by car from Gran Coyote Golf and 13 minutes from Quinta Avenida
  • Airport shuttle service available for a fee
Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sandos Caracol Nature Resort & Water Park All Inclusive offers its guests a full-service spa, a complimentary water park, 2 outdoor swimming pools, and 5 hot tubs. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces.

A children's pool, a health club, and a sauna are also featured at the family-friendly Sandos Caracol Nature Resort & Water Park All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Caracol Nature Resort & Water Park All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and Ă  la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The schedule and availability for onsite restaurants, bars, and the water park are subject to change for maintenance. Experiences such as cenotes and eco-activities may vary in programming.
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The schedules of restaurants, bars, kids club, and activities in general are subject to change without prior notice.
The schedules of restaurants, bars, Kids Club, and activities are subject to change without prior notice.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 476 out of 1422 reviews
Rating 8 - Good. 356 out of 1422 reviews
Rating 6 - Okay. 246 out of 1422 reviews
Rating 4 - Poor. 152 out of 1422 reviews
Rating 2 - Terrible. 192 out of 1422 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, junior family suite was amazing!
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Wallace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good family oriented resort
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Barinder Pal

Over all it was a great resort
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this resort. Perfect for our daughter's (6 years old) first trip to Mexico.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Darryn Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean staff was great restaurants were also very good
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Great setting.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Lubov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, food was delicious. A lot of entertainment on the property for adults and kids. Would love to go back again.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. The buffet had many options and they were very helpful for my child's allergies.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely INCREDIBLE RESORT. The staff is SO helpful and kind. The nature is so beautiful. So much to do for families and people of ALL ages. Already planning another trip back!!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Yuliia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing nature ! Clean room. Lots of activities for kids and adults
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Erika Victoria

Liked: Cleanliness, property conditions & facilities
The adult only section had excellent service and food
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services of Samantha and Judy helped make this stay even better! They were super friendly and helpful! Loved the grounds for taking strolls. We never used all the amenities as a week was too short!
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room! The customer service was 10/10!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Bree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so much to do and see, great for families!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Candace

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall trip was good. Food wasn’t too great
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing for our family vacation! Booking through Expedia provided a room upgrade and our concierge team Kena and Regina were extremely helpful and made sure we had everything we needed. The a la carte restaurant selection is great (Mediterranean, Brasilian, Japanese, etc), with each providing its own experience with top notch food and service. We were able to go parasailing, scuba diving, snorkeling and jet skiing right from the resort. Great amenities here. The water park was great for the kids as well.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The food was delicious the rooms were clean. The staff was lovely. The entertainment was fun. We had a beautiful vacation with the resort. My only one problem was the main pool was gross. On the fifth day We were here. You couldn’t see the bottom it was foggy and smelled .
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at this resort, especiailly the Mexican buffet! We loved the evening shows, truly stunning. Also it was great to have access to 24/7 snack bar. Great to be in nature as well and fun for kids - we didn't even need to go to the indoor playground, but looked fun as well. Great bus access to the city as well.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for traveling with kids,
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Rob Stanley

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Loved the food and service beautifully set in amongst the forest full of animals and critters
Stayed 14 nights in Nov 2025
Verified review

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shows were great that they had each night, water slides were fun for the kids. Judy & Samantha were amazing to deal with and book the on resort restaurants, book excursions and helpful with any inquiries. The beach was beautiful, there were chairs and beds, easy to watch the kids and relax.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Terence

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Lots to do on the resort.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely wonderful. The staff were fantastic, food was great, shows at night were fun. Mexico is just so beautiful! Highly recommend!
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Gayle

Liked: Cleanliness, staff & service, amenities
The staff was exceptionally friendly. The rooms were clean, but very well worn. There were many activities to choose from.
Stayed 5 nights in Mar 2026

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