24 Feb 2024 by Lizeth Arratia /Hospitality Manager
Dear guest,Thank you for taking the time to share your review about your experience at The Reef 28.We appreciate reading about your experience, as it helps us to better understand the needs and preferences of our guests.We are pleased to know that you found our hotel to be a perfect match for those seeking a vibrant atmosphere and proximity to shops. However, we apologize for any inconvenience caused by noise disturbances during your stay. Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and relaxing stay.Kind regards,Lizeth ArratiaHospitality Manager
All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Food and beverages
Activities and facilities/equipment
Land activities
Not included
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A business centre and meeting rooms are available. A fitness centre, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
28 – On-site buffet restaurant.
Asiatico – On-site fine-dining restaurant. Open selected days.
Cachito – On-site fine-dining restaurant. Open selected days.
Lobby bar – On-site bar. Open daily.
Roof 28 – On-site rooftop bar. Open daily.
An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Special check-in instructions:
Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
