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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
VIP Access

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Property video
Elite Junior Suite
Billiards
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(117 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Elite Junior Suite

Elite Junior Suite

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 137 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs
3 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free valet parking, and 3 restaurants are available.
  • Free WiFi (speed: 50+ Mbps)
  • Free valet parking and self parking
  • The 3 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the 2 hot tubs
  • Treat yourself to Swedish massages, manicures and pedicures, or body scrubs at Okom
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Handrails in stairways
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 693 out of 1127 reviews
Rating 8 - Good. 240 out of 1127 reviews
Rating 6 - Okay. 94 out of 1127 reviews
Rating 4 - Poor. 51 out of 1127 reviews
Rating 2 - Terrible. 49 out of 1127 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tsz Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and sweet. I asked the staff if they could do something special to our room for our first vacation as a couple and they put rose petals on the bed and chocolate with champagne. I have never felt so loved and appreciated staying at a hotel. I would definitely go back again!
Stayed 3 nights in Apr 2025

8/10 Good

PATRICIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Eppie, Chestermere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the welcome tour of the property and the incredibly sweet staff that welcomed us. We will definitely be back!
Stayed 1 night in Apr 2025

10/10 Excellent

DESHELLA LATOYA, Decatur

Stayed 4 nights in Apr 2025

6/10 Okay

Terri

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Andzej

Was staying the second time first time everything was much more better!poll was so dirty one day no even try get in food is good no DJ at evening on roof any more!
Stayed 5 nights in Apr 2025

10/10 Excellent

Emani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! Reef 28 gave exceptional 5 star services. The food was out of this world! The hotel was gorgeous and always clean. The rooftop bar and restaurants were fabulous. Thank you Alen, Leonardo, Freddy, Fernando and all of the staff we are so grateful for your treatment and we will definitely be back.
Stayed 7 nights in Apr 2025

10/10 Excellent

Chidozie

Liked: Cleanliness, staff & service, property conditions & facilities
There for 4 nights with my wife. Lovely, clean and good quality hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Denisha

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful.
Stayed 4 nights in Apr 2025

8/10 Good

Alfonso, Hoover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel is conveniently located in the heart of PDC
Stayed 1 night in Apr 2025

10/10 Excellent

Julio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reef 28 was an amazing place to stay at, food was amazing & the staff went out of their way to take care of you. There was an option to go to their sister hotels and enjoy the same services we had at our hotel for a very affordable price which was awesome. Breakfast was great and the rooftop pool was amazing. Calle 5 or 5th street was 2 minutes away and there was so much to do on that street and it was never ending also the public beach was behind the hotel for a short walk as well. It was great as it was adults only and very economical so if you get a chance to go I recommend this hotel.
Stayed 4 nights in Apr 2025

8/10 Good

Kristen

Travelled with partner
Liked: Amenities
Great location! Only 2 blocks from beach and 1 block from the famous 5th Avenue where all the restaurants and shops are! Every morning we walked to get coffee and every evening we walked to have dinner. We were able to walk everywhere! All the staff was wonderful! The roof top pool and bar area is nice! Food was great! View is amazing! My only complaints were that the bubbles were kind of annoying, one of the umbrellas was blown over on me by wind and it hurt my arm and if you don’t get there early you will not get a seat.
Stayed 5 nights in Apr 2025

10/10 Excellent

Reza

Stayed 4 nights in Apr 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

8/10 Good

Taiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We unfortunately had to cancel our original hotel due to no water available - so we were so glad to book with The Reef last minute! The hotel was very bougie! Staff was kind, our room was clean, and had a nice little balcony. Rooftop bar, cold pool and hot tub area was very large and bougie! Evenings were loud and bumpin! But mornings were a great time for us to relax, sunbathe and enjoy reading a book. My only complaint during our stay was that we paid for our breakfast buffet included with our stay, we ate breakfast and was unclear on directions of dining so after we ate, we left a tip and left. But got yelled after to come back by 3 people because we did not pay. It was very embarrassing. But overall, was a very nice place to stay and would definitely recommend!
Stayed 1 night in Apr 2025

10/10 Excellent

Darren James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff,great location!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jaynea Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Rooftop pools, vibe and view were the best!! Very easy, safe, quick, walk to the beach. Walking around the area was safe. 5th Ave on a Saturday night was safe and fun!
Stayed 3 nights in Apr 2025

6/10 Okay

Bradley Alex

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location, great rooms, bright clean, service was kinda slow, incident occurred with the all inclusive package where they demanded we pay for some drinks that were made without telling us beforehand… so watch out!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Esmeralda Yesenia

Travelled with partner
Liked: Amenities, property conditions & facilities
Best hotel every thing was excellent
Stayed 3 nights in Apr 2025

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was so beautiful and majority of the staff were very kind to my husband and I. The restaurants inside the resort were fantastic and convenient. My only complaint about our room is that it smelled of mildew at all times. We left our balcony doors open everyday because the smell was so strong. Though I don’t mind noise, the noise and club music outside of the hotel never stops since it’s downtown and close to the beach. Music plays until around 4am. I also felt frustrated with the amount of scammers and aggressive pop up shops lined along the street. You’re hassled for business as soon as you step out of resort. Overall, it was a good stay and experience in the hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reef 28 resort is located close to many amenities: the beach, Quinta Avenida, bars and restaurants shops etc. the staff is friendly everybody cares about guest. Great ambiance - The roof top is one of a kind - the food and drinks is all 5 stars quality. A gem in playa and the Mexican Riviera.
Stayed 1 night in Mar 2025

10/10 Excellent

LIUDMYLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Asmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely going back.
Stayed 4 nights in Mar 2025

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