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Crowne Plaza Reading, an IHG Hotel

4-star property
Caversham Bridge Richfield Avenue, Reading, England (01) 562 1066
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4.5 out of 5
Excellent!
See all 11 ebookers Reviews

"Good stay but the food was overpriced for what was served " More

By a verified traveller on Fri 19 Mar 2021

Points Of Interest

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Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
€74* Per night/room 7 Jun - 8 Jun

Standard Room, 1 Double Bed, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Crowne Plaza Reading, an IHG Hotel's good location gets good marks from our customers. During your stay, you're just a quick walk from Thames River. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body scrubs, body wraps or massages at Revive
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the clean guestrooms and the pool
  • Just a 3-minute walk from Thames River and 6 minutes by car from University of Reading

Crowne Plaza Reading, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Reading, an IHG Hotel

Everyone (4) Couples (3) Family (2)
3 out of 5
Good stay but the food was overpriced for what was served

Posted by on 19 Mar 2021

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Comment from Hotel Management

23 Mar 2021 by Reservations Team

Dear Guest , Thank you for your feedback Regards Reservations Team

3 out of 5
On the check in trying to charge me even I said I’ve paid already , in the room where was kettle and cups in the tray coffee sachets was opened no sugar left and I’ve found some hair ..... as we wanted to make some coffee after our travelling it was not possible, went to reception asked to replace it and after half an hour lady brought 3 sachets of coffee 2 of it decaf.... 3 sachets of sugar , didn’t want to go to reception again as was tired , so Customer service pretty poor

Posted by on 23 Dec 2019

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5 out of 5
Breakfast was very good - spa Likewise. Excellent location for running

Posted by on 13 Apr 2019

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Comment from Hotel Management

16 Apr 2019 by Bintou J.

Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience. We hope to welcome you again soon.

5 out of 5
Really nice comfy and spacious room, right next to the River Thames. Staff were very accommodating with our last-minute reservation and late check-in.

Posted by on 11 Feb 2019

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Comment from Hotel Management

15 Feb 2019 by Bintou J.

Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience. We hope to welcome you again soon.

5 out of 5

Posted by on 28 Jan 2019

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Comment from Hotel Management

10 Feb 2019 by Bintou J.

Thank you for choosing Crowne Plaza and for taking the time to rate your experience. We hope to welcome you again soon.

4 out of 5

Posted by on 30 Dec 2018

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Comment from Hotel Management

10 Feb 2019 by Bintou J.

Thank you for choosing Crowne Plaza Reading and for taking the time to rate your experience. We hope to welcome you again soon.

4 out of 5

Good hotel, where family members stayed before

Pros: As well as the rooms & views around the hotel being good, the breakfasts were great, offering much choice
Cons: Bathroom could be better, the sink in particular had a plug, which became impossible to use. Maybe staff checking these facilities are necessary.
Location: Pleasant being near but just outside centre of town & near a Leisure centre, where there is an Annual Reunion for us
Besides the hotel & Staff etc., being good, we were well positioned there an for important event for us nearby

Posted by , from Epsom on 26 Jan 2018

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5 out of 5

Lovely stay

Pros: Lovely location, good amenities
Cons: Lower priced breakfast
Location: Reading is fab for shopping and has many great places to eat. Close to Windsor, Henley on Thames and Marlow, through beautiful countryside.
The hotel is in an ideal location to leave the car and walk into Reading. The pool area was lovely and we enjoyed a nice swim before breakfast. The only problem we had was the Receptionist INSISTED that we had to pay and I was sure that we had pre-paid, I Should have called Ebookers there and then to check, but we paid and checked later. Of course we had then paid twice and had to wait days for a refund. I won't make that mistake again!

Posted by , from Warwickshire on 10 Feb 2017

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Comment from Hotel Management

25 Feb 2017 by AJ

Thank you for taking the time to leave us a feedback. Please accept my sincere apologies for any inconvenience regarding the pre paid at checking in. In the other hand I'm very pleased to hear that you hade a very nice stay with us and enjoyed using the revive club, breakfast was good and for being happy with location of the hotel. I will look forward to welcoming you back again in the future. kindest regards. Amjad Masri. Duty Manager

5 out of 5

great time

nice friendly clean great location more than met our expectations car parking ideal

Posted by on 21 Apr 2015

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5 out of 5

Family trip for a wedding

We had a great stay would defo go again pool was great and the food all in all we loved our stay

Posted by on 14 Feb 2015

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About the Crowne Plaza Reading, an IHG Hotel

Location Caversham Bridge Richfield Avenue, Reading, England RG1 8BD

Property Features

Crowne Plaza Reading, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A hot tub, a sauna, and spa services are also featured at the eco-certified Crowne Plaza Reading, an IHG Hotel. Parking is available for a fee.

  • 122 guestrooms or units
  • 2 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Reading (XRE-Reading Train Station) (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Reading, an IHG Hotel offers 122 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers. This Reading hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:00 AM.

Acqua – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Acqua Bar – This bar only serves light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Revive has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments.

  • Number of treatment rooms 5
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 per person
  • Self-parking fee: GBP 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Reading
  • Crowne Plaza Reading
  • Reading Crowne Plaza
  • Crowne Plaza Reading Hotel
  • Crowne Plaza Reading
  • Crowne Plaza Reading, An Ihg
  • Crowne Plaza Reading an IHG Hotel
  • Crowne Plaza Reading, an IHG Hotel Hotel
  • Crowne Plaza Reading, an IHG Hotel Reading
  • Crowne Plaza Reading, an IHG Hotel Hotel Reading

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.