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"Easy parking options. The carpets looked grubby but the staff and breakfast facilities were very good " More

By a verified traveller on Tue 31 May 2022

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

During your stay at Stourport Manor Hotel, you'll be within walking distance of Hartlebury Castle. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a gym and a sauna
  • Just a 3-minute drive from Danter's Treasure Island Amusement Park and a few minutes from Hartlebury Castle
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Stourport Manor Hotel ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Stourport Manor Hotel

Everyone (8) Couples (2) Family (3)
4 out of 5
Easy parking options. The carpets looked grubby but the staff and breakfast facilities were very good

Posted by on 31 May 2022

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5 out of 5
Staff on reception were excellent , evening meal was poor & service was below standard

Posted by on 23 Apr 2022

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5 out of 5
Very helpful staff. Pool sauna and steam room lovely. Room of a high quality and very clean. Food was very good value and much enjoyed.

Posted by on 19 Mar 2022

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Comment from Hotel Management

26 Mar 2022 by Matt Ward

Dear Paul Thank you for your lovely review, its really appreciated and will be shared with the team here Best regards Matt Ward General Manager

2 out of 5
The hotel needs renovation, there are areas that smell damp and need updating. Dining and bar area are nice and clean though. The hotel are still not servicing the rooms during the stay. This seems like cost cutting.

Posted by on 25 Aug 2021

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5 out of 5
Property was old former large house bit dated but clean, staff were excellent

Posted by on 22 Jun 2021

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3 out of 5

Posted by on 10 Mar 2019

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4 out of 5

Needs some attention

I used this hotel as a travel stopover. The room was OK but was in need of some basic attention - it needed painting and was a bit tired. It seemed clean enough but the lack of refurbishment left you feeling that you probably would not need to look too closely to find dirt. The shower was very weak and the double bed was two singles wedge together which left me with a fear of falling down the considerable chasm that could be found between them. I did not get the chance to try the spa but the gym was very well equipped and I may visit again just for this. The bar was average with a good choice of food but the decor, tables and chairs could do with some thought / work.

Posted by on 21 Aug 2018

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5 out of 5

Lovely hotel would recommend

Pros: Everything
Cons: Nothing
Location: The location was good ... We walked to a local pub and had a few drinks ... We went to West Midlands safari park
We had a warm welcome when we arrived and the receptionist told us where the facilities were etc . The room was perfect for us and our 2 grandchildren , had a lovely nights sleep a swim at 7 in the morning and topped it all off with a fantastic breakfast with lots of choice . We will def use this hotel again and make use of the sauna too .

Posted by , from essex on 23 Aug 2017

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3 out of 5

Ideal for visiting west midlands safari park

People running giggling and laughing in the corridors after midnight not great with two children in the room taxi's beeping the horn at 6am again not great with children and the bed was so uncomfortable me and my husband hardly sept a wink kids beds seemed ok and the hotel in general was nice but the noice and beds was a real put off and £60 for breakfast for a family of four I think is over priced when they wanted to charge my children £15 each and on is only 6 silly prices

Posted by on 29 Jul 2017

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1 out of 5

Never go back!

Cons: Cleanliness could be better. They have to lean how to clean the room more efficiently.
The cleanliness was terrible. The bathroom was just dried up but not cleaned with any detergent. So many mold spots even all over the shower head. It was red mold and could take it off with tissue paper. This means it has never really cleaned a room at all. The basin was also dirty with all oil and kalk. Water tub was also all around kalk and dust which seemed not cleaned more than a few months. Moreover the screw of the shower pipe was almost all gone. I informed about this problem to receptionist, but nothing made better. Next day the bathroom was same as even cleaning staff was inside of our room. This is NOT 4 star hotel at all. This could be NO star hotel. They should really think it again how to clean the room, otherwise nobody will use this hotel. Also hot water did not supplied in first day. It was really horrible after all long flight and finally could get into the room and tried to take a shower. There was no hot water. The receptionist did not even apologise at all. The hotel staff was not enough trained and each person said different things to check in. It was really disappointed hotel for us.

Posted by , from ZH on 23 Jul 2017

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About the Stourport Manor Hotel, Sure Hotel Collection by Best Western

Location 35 Hartlebury Road, Stourport-on-Severn, England DY13 9JA

Property Features

Stourport Manor Hotel offers its guests an indoor pool, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at the business-friendly Stourport Manor Hotel. Self parking is free. This 4-star Stourport-on-Severn hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 2 levels
  • Conference rooms
  • Built in 1890
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Kidderminster Station (6.2 km / 3.9 mi)
  • Parking: Free self parking

Room Amenities

Stourport Manor Hotel offers 72 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stourport-on-Severn hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 8:00 AM to 10:00 AM.

Brasserie – This restaurant serves breakfast, lunch and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests staying over the Christmas period should contact the property prior to arrival to make dining arrangements, as dining is limited over this time.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14 for adults and from GBP 8 for children
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birmingham Stourport Manor
  • Menzies Hotels Birmingham Stourport Manor Stourport-on-Severn
  • Stourport Birmingham
  • Hallmark Hotel Stourport Manor Stourport-on-Severn
  • Hallmark Hotel Stourport Manor
  • Hallmark Stourport Manor Stourport-on-Severn
  • Hallmark Stourport Manor

You should know

  • Up to 2 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.