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The Palace Hotel

3.0 star property

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Photo gallery for The Palace Hotel

Front of property
Lobby sitting area
Breakfast, lunch and dinner served
Family Room
Breakfast, lunch and dinner served

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services

Explore the area

View in a map
Church Road, Southend-on-Sea, England, SS1 2AL
  • Place, Adventure Island
    ‪3 min walk‬
  • Place, Southend Pier
    ‪3 min walk‬
  • Place, Southend Beach
    ‪3 min walk‬
  • Airport, London (SEN-Southend)
    ‪6 min drive‬

Room options

Standard Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

Similar properties

Exterior
Holiday Inn Southend by IHG
Southend-on-Sea
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,011 reviews
The price is €78
includes taxes & fees
26 Apr - 27 Apr
Holiday Inn Southend by IHG

About this property

The Palace Hotel

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Change of towels is available on request.
The Palace Hotel offers 137 accommodations with laptop-compatible safes and coffee/tea makers. 50-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at The Palace Hotel. During your stay, you're just a quick walk from Southend Pier. Free WiFi in public areas, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Within a 10-minute walk of Southend Pier and Adventure Island
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 3767 square feet (350 square meters) and includes conference space. A fitness center, a terrace, and concierge services are also featured at the business-friendly The Palace Hotel.

This 3-star Southend-on-Sea hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Pier View - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 25 per day)

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pier View

Things to do

  • Billiards/pool table
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3,767 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 12.00 for adults and GBP 12.00 for children
  • Nearby parking fee: GBP 25 per day (656 ft away)
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 06530365
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Park Inn Palace
Park Inn Palace Southend-on-Sea
Park Inn Radisson Palace
Park Inn Radisson Palace Hotel
Park Inn Radisson Palace Hotel Southend-on-Sea
Park Inn Radisson Palace Southend-on-Sea
Park Inn Southend-on-Sea
Radisson Palace Southend-on-Sea
Radisson Southend-on-Sea
Southend-on-Sea Radisson
Park Inn By Radisson Palace Southend-On-Sea Essex
Park Inn Radisson Palace Southend-on-Sea Hotel
Park Inn By Radisson Palace Southend-On-Sea Essex
Park Inn by Radisson Palace Southend on Sea
Park Inn by Radisson Palace Southend-on-Sea Hotel
Park Inn by Radisson Palace Southend-on-Sea Southend-on-Sea

The Palace Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 289 out of 1005 reviews
Rating 8 - Good. 286 out of 1005 reviews
Rating 6 - Okay. 191 out of 1005 reviews
Rating 4 - Poor. 130 out of 1005 reviews
Rating 2 - Terrible. 109 out of 1005 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Osman

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay
Stayed 1 night in Jan 2026

2/10 Terrible

Lilia

Disliked: Cleanliness, amenities
The whole building looked neglected. The hallway walls were dirty and there was an unpleasant smell. The room carpet was stained, and the bathroom was outdated. To be fair, the stay was very cheap, so I did not expect luxury. However, basic cleanliness and proper maintenance should still be expected. I paid extra for a sea view room. While the room did face the sea, the balcony was dirty and poorly maintained. There was a sign on the balcony door saying that it had a table and chairs to enjoy the view, but there was nothing there. Paying extra for amenities that were not provided was disappointing. The check-in experience was also frustrating. The staff could not find my payment, even though it had already been made. Instead of trying to resolve the issue themselves, I had to look for and provide the payment information. Although they eventually apologised, the initial interaction could have been handled more smoothly. This hotel operates under the name of a well-known chain, which sets certain expectations regarding standards and service. Overall, even considering the low price, the experience was below expectations.
Stayed 1 night in Dec 2025

4/10 Poor

Allene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room was absolutely freezing when we first checked in as there was a gap in between the window and the frame, meaning that a horrible draft was blowing through the room throughout the stay. I had to stuff the gap with pillowcases I had brought with me which helped to reduce the draft but it was still very much present. The heating in the room also didn’t work, so we had a small electric heater there that did what it could to warm the rather large room. It wasn’t sufficient however, so we had to ask for a second heater on our second day which we kept on around the clock. It’s winter and the hotel is by a beach; gaps in windows and the heating not working is not ok. There were little hairs around the tap of the sink where it looked like a gentleman had recently shaved and the area hadn’t been cleaned well enough. The mugs also didn’t look like they had been cleaned properly, had to give them and the kettle a thorough rinse before using. The shower basin filled up extremely quickly when showering, I was very conscious of how long I was in there because each time I looked down there seemed to be another inch of water and I thought it would spill out onto the bathroom floor. The toilet had a small but constant trickle of water filling the bowl so it never flushed fully on the first try and the sink had no water pressure to speak of, looks to be a slight plumbing issue. Otherwise, the receptionists were very polite and generous and the location was great for our needs.
Dust and webs on lighting fixtures, not being dusted/wiped down very well.
Pillowcases stuffed into window gaps to try to reduce draft.
Stayed 3 nights in Dec 2025

8/10 Good

David

Stayed 1 night in Dec 2025

6/10 Okay

Adebayo

Liked: Cleanliness, staff & service, amenities
Something needs to be done about the key card. You have to try couple of times before it works
Stayed 2 nights in Dec 2025

6/10 Okay

vince

Stayed 1 night in Dec 2025

8/10 Good

Elizabeth

Travelled with family
Disliked: Cleanliness
Cobwebs on the windows, and spiderwebs on the curtains attached to the walls. No instructions on how to operate the tv or the air conditioning. Took clean towel from the rail only to find long black hair inside fold on towel, ( myself and my guest both have blond hair) Asked for decaf tea when at breakfast and server forgot!!
Stayed 1 night in Dec 2025

2/10 Terrible

Robin

Travelled with partner
Disliked: Property conditions & facilities
Stayed at this hotel a few years back so had no problem booking again. Sadly the property has been badley neglected. Public areas dirty, carpets worn out and bad smell of blocked drains. Dirty tables and floor in resturant. Didn't bother complaing at the time. Staff must be sick of fending of complaints.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great sea view nice clean room
Stayed 3 nights in Dec 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Room was clean, staff were friendly, bed was comfortable, two heaters provided so nice and warm, lots of towels. Could've done with a few more pillows for the bed and I couldn't find the TV remote.
Stayed 1 night in Dec 2025

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was old and needed updating. Hotel staff were nice. Food was terrible.
Stayed 1 night in Nov 2025

4/10 Poor

ahmed

Very very dirty carpets . Cold room with no heater
Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Stayed 1 night in Nov 2025

4/10 Poor

Dan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff however room felt very neglected and the carpets were disgusting. Lack of on site parking is a huge inconvenience when travelling for work.
Stayed 1 night in Jul 2025

8/10 Good

kirsty, kempsey

Travelled with partner
Liked: Cleanliness
Great basic stay, everything was brilliant
Stayed 1 night in Nov 2025

6/10 Okay

Richard

Liked: Staff & service, amenities
Friendly staff Stained carpets and curtains in the bedroom
Stayed 1 night in Nov 2025

10/10 Excellent

Martijn

Stayed 2 nights in Nov 2025

6/10 Okay

Danny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are very nice and helpful. The room carpets and furniture are very old and stained. I would not stay in this hotel again unless it was renovated.
Stayed 3 nights in Nov 2025

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Cleanliness, amenities
Lovely friendly staff but room freezing cold due to broken window catch and carpet filthy and stained with bleach
Stayed 1 night in Oct 2025

8/10 Good

Elaine Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, very helpful.
Stayed 3 nights in Oct 2025

4/10 Poor

Vuzubuhle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor no parking and bedroom was unclean We asked for double bed but they give us 2 single bed
Stayed 2 nights in Oct 2025

4/10 Poor

Tony

Disliked: Property conditions & facilities, room comfort
Becoming more run down each time we visit, stained carpets throughout hotel , one pillow, no hot water, generally shabby. Will no longer stay at this hotel.
Stayed 1 night in Nov 2025

6/10 Okay

Peter

Business traveller
The bed was very uncomfortable and the carpark cost £25 overnight
Stayed 1 night in Oct 2025

4/10 Poor

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities
Untidy, dirty room. Ridiculous that the hotel cannot get a discount from the local parking facility. Outrageous amount. Balcony was dirty and too close to other guests. Hotel needs refurbishments. Fantastic location but wasted opportunity. Beds were uncomfortable.
Stayed 1 night in Oct 2025

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