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 Liverpool •1 Room
 Liverpool • 1 Room
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Liverpool Inn Hotel, Sure Hotel Collection by Best Western

3-star property
117 - 125 Mount Pleasant, Liverpool, England (01) 562 1066
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3.5 out of 5
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See all 23 ebookers Reviews

"Really nice hotel and near the philharmonic hall where i was going. Will stay here again. " More

By a verified traveller on Mon 16 Mar 2020

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Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Family Room, Multiple Beds, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room, Multiple Beds, Non Smoking (Converts to 2 Twin Beds)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Liverpool Inn Hotel, Sure Hotel Collection by Best Western, you're just a quick walk from Liverpool John Moores University, Mount Pleasant Campus. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • English breakfast offered for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Liverpool ONE and St. George's Hall

Liverpool Inn Hotel, Sure Hotel Collection by Best Western ratings based on 23 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Liverpool Inn Hotel, Sure Hotel Collection by Best Western

Everyone (18) Couples (2) Business (1) Family (1)
5 out of 5
Really nice hotel and near the philharmonic hall where i was going. Will stay here again.

Posted by on 16 Mar 2020

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1 out of 5
It was filthy Full of scary people who stared at you Think they were asylum seakers we were the only English people there never again

Posted by on 19 Feb 2020

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Comment from Hotel Management

1 Mar 2020 by Hallmark

We are very sorry to hear you did not enjoy your stay with us here at the The Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and we are disappointed that we did not achieve this during your stay. We value your feedback and well be looking into the issues mentioned. We do hope that you will stay with us again in the future, and not let these issues impact your view of us as a brand. Kind Regards, Hallmark Inn Liverpool

4 out of 5

Posted by on 27 Nov 2019

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5 out of 5

Posted by on 27 Nov 2019

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4 out of 5
Great service from Keith when I arrived late as well as friendly service from the day team. Breakfast was fine

Posted by on 9 Oct 2019

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Comment from Hotel Management

4 Nov 2019 by liverpool

Dear Sir or Madam, Thank you for your kind feedback and comments via ebookers. Here at our hotel customer satisfaction is our top priority and we are pleased we could achieve some of this during your stay. We appreciate this feedback you have provided us with, and please be assured it will be passed on to the relevant departments. We hope to welcome you back again soon! Kind Regards, Hallmark Inn

2 out of 5
I arrived on Sat 1st June for one night to be in Liverpool for the Champions League Final.Got to the hotel for about midday to find out that we had to pay £10 for the privilige of onsite parking, not happy with this as doesn't state this on my booking.We then got our room and just found it very dated....hot water in bathroom sink "very hot" and cold tap broken.Dirty smell in corridors throughout the hotel.Don't think we'll be returning...

Posted by on 3 Jun 2019

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Comment from Hotel Management

10 Jun 2019 by Lucy Jones

Dear Anon, Thank you for your feedback on your recent stay at The Hallmark Inn, Liverpool. I am sorry to hear you were not fully satisfied with your stay. Our parking charges are stated on all booking websites, so I apologise if you missed this. As we are City Centre based, parking is very limited in general and you'll find our prices competitive. Please be assured all your feedback about the hotel will be passed on to the relevant departments. Kind regards, Lucy Jones Reception Manager

3 out of 5
Convenient location. Good size rooms. Slightly tired furniture and carpets.

Posted by on 14 Aug 2018

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Comment from Hotel Management

23 Aug 2018 by Lucy Jones

Dear Anon, Thank you for your kind feedback and comments via Expedia. I am very glad to hear you had an enjoyable stay with us here at the Hallmark Inn Liverpool. Here at our hotel, guest satisfaction is our top priority and I am delighted we could achieve this during your stay. Please be assured all your kind feedback will be passed on to the relevant departments. We hope to welcome you back again soon! Kind regards, Lucy Jones Reception Manager

4 out of 5
I needed to stay somewhere that was close to a training venue and cost effective, Hallmark Inn, Liverpool provided this. Polite and friendly staff. Accommodating to requests, efficient check in and check out. Room was a small single with en-suite but cosy and clean. Did not have breakfast so cannot comment. Was suitable for my needs.

Posted by , from UK on 17 Apr 2018

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4 out of 5

Lovely hotel in a great location.

Hotel room was comfortable with good decor. Samsung TV, Sound bar, hair dryer and kettle with tea and coffee provision. Bed was very comfortable and room clean. Bathroom was small, but had a great decor, with a bath and fabulous shower, which was a nice surprise. Staff were friendly and helpful. We didn't have towels in our room, but these quickly provided. In an easy to get to location. Ten minutes walk from Liverpool Lime Street station and city centre, away from the crowds and noise. Breakfast was excellent. Great choice of hot food and cereals, fruit, croissants, toast. Only let down was that there were no cups/glasses for drinks, having to wait for these. Would definitely recommend and would definitely stay again.

Posted by , from Lancaster on 9 Apr 2018

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1 out of 5

No sleep

I was in a room on the ground floor near the road and next to a door that lead through to the corridor and stairs. Constant noise from the road and the door by the corridor was constantly opening and sounded like someone was coming in the room every 5 minutes. I had next to no sleep before a busy day.. I mentioned to reception as was due to be staying next day, there was no real appreciation of just how poor my night had been and just offered to move the room for the next night. I booked a different hotel.

Posted by , from northants on 20 Mar 2018

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About the Liverpool Inn Hotel, Sure Hotel Collection by Best Western

Location 117 - 125 Mount Pleasant, Liverpool, England L3 5TF

Renovations + Closures

This property is closed from 12 July 2023 to 31 December 2024 (dates subject to change).

Property Features

As a guest of Liverpool Inn Hotel, Sure Hotel Collection by Best Western, you'll find tour/ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Liverpool Inn Hotel, Sure Hotel Collection by Best Western also features dry cleaning/laundry services, 24-hour room service, and a front desk safe. Parking is available for a fee. This 3-star Liverpool hotel is smoke free.

  • 81 guestrooms or units
  • 5 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Bellhop
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Liverpool Central Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Liverpool Inn Hotel, Sure Hotel Collection by Best Western offers 81 accommodations with a safe and coffee/tea makers. Digital televisions are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Liverpool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests can enjoy English breakfast for a fee.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines We're Good To Go (UK)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 12.50 per person
  • Self-parking fee: GBP 10 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hallmark Liverpool
  • Hallmark Inn Liverpool
  • Feathers Liverpool
  • Feathers Hotel Liverpool
  • Liverpool Inn Sure Hotel Collection by Best Western
  • Liverpool Inn Hotel, Sure Hotel Collection by Best Western Hotel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.