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AYZ Juan de Mena - Auto check-in property

2.0 star property

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Photo gallery for AYZ Juan de Mena - Auto check-in property

Front of property
Property entrance
Double Room, Shared Bathroom
Front of property
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Alfonso XI 11, Madrid, 28014
  • Place, National Prado Museum
    ‪6 min walk‬
  • Place, Gran Via
    ‪8 min walk‬
  • Place, Puerta del Sol
    ‪14 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom

Double Room, Shared Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room, 1 Double Bed, Private Bathroom

Desk, free WiFi, bed sheets

Superior Double Room, 1 Double Bed, Private Bathroom

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

8.8 out of 10
Excellent
(3 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Exterior
Four Points Flex by Sheraton Madrid Atocha
Arganzuela
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
4.2 out of 5, Very good, 1,255 reviews
The price is €116
includes taxes & fees
17 May - 18 May
Four Points Flex by Sheraton Madrid Atocha

About this property

AYZ Juan de Mena - Auto check-in property

Express check-out and free WiFi in public areas are available at this smoke-free guesthouse. Housekeeping is available on request.
AYZ Juan de Mena - Auto check-in property offers 6 air-conditioned accommodations with hair dryers. This Madrid guesthouse provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided on request.
During your stay at AYZ Juan de Mena - Auto check-in property, you're just a quick walk from National Prado Museum. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Within a 10-minute walk of National Prado Museum and Gran Via
AYZ Juan de Mena - Auto check-in property offers its guests express check-out. WiFi is free in public spaces.

This Madrid guesthouse is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Guest services

  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shower
  • Soap
  • Towels provided

More

  • Air conditioning
  • Desk
  • Heating
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of EUR 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: EUR 15 (subject to availability)
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.

Property is also known as

A&Z Juan Mena Adults Madrid
A&Z Juan Mena Adults
A Z Juan de Mena Only Adults
A&Z Juan Mena Adults Hostel Madrid
A&Z Juan Mena Adults Hostel
A Z Juan de Mena Only Adults
A Z Juan de Mena Adults Only
Ayz Juan De Mena Auto Check In
A Z Juan de Mena Auto check in property
AYZ Juan de Mena Auto check in property
AYZ Juan de Mena - Auto check-in property Madrid
AYZ Juan de Mena - Auto check-in property Guesthouse
AYZ Juan de Mena - Auto check-in property Guesthouse Madrid

AYZ Juan de Mena - Auto check-in property Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 71 out of 199 reviews
Rating 8 - Good. 57 out of 199 reviews
Rating 6 - Okay. 31 out of 199 reviews
Rating 4 - Poor. 14 out of 199 reviews
Rating 2 - Terrible. 26 out of 199 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Zoe

Travelled with group
Liked: Cleanliness
The check in system was a nightmare and relied on me spending hours talking to online chat helpers to get a correct reference code to then go through the lengthy self check in. Then again to obtain a code. You need your phone to open the door, so you better have signal, battery and data to be able to stay here. The fact they are staff-less means you have to do all the work yourself. The room was clean and comfortable (smells of damp though, it needs a dehumidifier). For one night it was fine, good location and quiet. But the entry system and door wasted a lot of our time.
Stayed 1 night in Jan 2026

10/10 Excellent

Livia Josefina

Stayed 2 nights in Nov 2025

8/10 Good

Jose, Heredia

Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent; the neighborhood is very nice and quiet. The hotel's entrance is almost on the corner, and it was quite difficult for me to find it, as it's extremely small and hard to distinguish. The place is generally very cool, clean, and in excellent condition. Neither the windows nor the doors isolate the noise. In my case, I had a room facing the street, and I could hear people walking and talking all the time. I could even hear the guest in the room across the hall, almost as if he were in my bed. The fact that the doors can only be opened from the app on the phone worries me a lot. What would have happened if I ran out of battery, if my phone was stolen, or if I had no internet? None of that happened, but I still worry.
Stayed 2 nights in Oct 2025

6/10 Okay

PHYLLIS

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very small rooms, but only there to sleep. The auto check in and such was a bit confusing (push vs pull on the doors) but close to everything we wanted to get to
Stayed 3 nights in Sep 2025

6/10 Okay

Vinod

Travelled with family
Liked: Amenities
The room was nice. The instructions to enter the property can be better, and they can have photos of the gate to let guests know where it is. There was noise from loud music late into the night.
Stayed 1 night in Aug 2025

10/10 Excellent

Mohamed Amine

Stayed 1 night in Aug 2025

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great location but too small, uncomfortable and dark room. You feel like sleeping in a closet. Only one of the rooms have A/C. Minimum amenities, no TV and the entrance is like a window: super difficult to identify as a door during the night and even more difficult to handle luggage through its tiny but steppy stair.
Stayed 3 nights in Jul 2025

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service, amenities
The location was excellent but without any staff on site, many people stood for nearly an hour at the front door trying to figure out the system to get in. It was not explained very well and the instructions were confusing and poorly managed, from the customer's perspective. Once we learned the system, the rest worked out well. There was no one onsite to contact, and the number provided did not answer. Also, no one responded to email. The room and bathroom were clean. There was no television in the room. It felt like a dormitory room. Very basic. The shared bathroom was a surprise, but it worked out. The trick is to be the first one in to shower the night before. Also there were so many threats to be charged additional fees that it felt unwelcoming. If this is the future of AI Hoteling, I won't do it again. There has to be a human interface somewhere along the line.
Stayed 1 night in Jun 2025

6/10 Okay

Laura

Stayed 3 nights in May 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Limpio y moderno

Pequeño pero acogedor, la cama super comoda. Area muy tranquila y silenciosa. El auto check in muy sencillo y rapido, el metodo para abrir las puertas muy bueno sin necesidad de cargar con una llave o tarjeta.
Stayed 1 night in Mar 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely recommend this place to friends and family visiting Madrid. It has a fantastic location and a confortable room
Stayed 1 night in Mar 2025

6/10 Okay

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Perla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The price was good and location. Room wasn’t bad except the fact the water would clog up in the bathroom was a horrible experience. There was water alllll over the floor. Had to use the towels to dry. I ended up not showering rest of my visit also my friend who came with me would have to minimize her shower time to like 2-3 mins and still would have water seeping out of the shower. Also they are very strict with guests. It was just me and my friend but then wanted to add another friend to a two bedroom room and said that wasn’t allowed. Besides that everything was good. It was very cold though as well no heater
Stayed 2 nights in Jan 2025

6/10 Okay

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service
Wasn’t a fan of having to bring my phone to the shared bathroom every time in order to unlock my room door on the way back. Pretty cumbersome process. That said, the lock on my room door was clearly broken into before from someone who probably locked themselves out. Did not feel safe. Besides that the room was nice and the location was fabulous.
Stayed 1 night in Dec 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy seguro! Excelente lugar con ubicación idónea para ir caminando a diferentes puntos.
Stayed 3 nights in Nov 2024

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very private and conveniently located
Stayed 3 nights in Nov 2024

8/10 Good

Desmond

Travelled with partner
It was ideal for us. Perfect location near Retiro park and Prado museum. Self check in and out was easy, room was spacious and clean. Towels and hairdryer, 3 hangers. No view out of window and no telly but we didn’t mind as we were out exploring the city most of the time.
Stayed 3 nights in Sep 2024

10/10 Excellent

DIANA

Stayed 1 night in Jul 2024

2/10 Terrible

Joan

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Al ser una estadía en un bajos , hay mucha humedad , habían muchas arañas en la habitación , por más que hubiera calefacción no había una manta abrigada para cubrirse del frío , la alfombra que estaba en el suelo estaba bastante sucia con restos no se si eran de comida o mugre pero no n eso fallaron
Stayed 1 night in May 2024

8/10 Good

Bethward

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Check-in was easy because it was all done online beforehand. You must have access to data in order to unlock the main doors and rooms as there are no keypads or keys. Overall, the area was quiet and clean, within easy walking distance to the Prado museum and shopping.
Stayed 1 night in May 2024

10/10 Excellent

Belia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024

4/10 Poor

Kai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and comfortable room. The quadruple room is very spacious and convenient.
Stayed 2 nights in Feb 2024

4/10 Poor

francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Health hazard

This is the only negative review I've given in my life. Nobody should be allowed to stay here. There was so much mold that it was literally hard to breathe. To go to the bathroom you had to hold your breath because you could not breathe that in. We were honestly afraid for our health. We asked to cancel immediately or for a refund and were not granted either so we had to sleep there. I'm only writing this review so that whoever reads this does not have to go through this experience, truly awful. Hotels.com was very helpful and tried to get us a refund but the property won't even answer. They should remove it from the platform.
Stayed 1 night in Jan 2024