We got there on January 1, and trying to find the owner/operator to let us in was a long process. They claim they have a concierge, but other than one person who got involved after several days of no contact at all, no one seems to care. The washing machine was broken when we got there, and after 4 days they said they could have the part the 5th day, but we were leaving after 6 days, so that was useless.